Pastoral Care 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Pastoral Care

4.0

(31)

Pricing

Starting at $399.00 one time

About Pastoral Care

Pastoral Care is an on-premise church management solution. The solution enables churches to manage communications and relationships with their members. Key features include venue management, child safety management, wedding registration, financial management, funeral registry, data import/export and more.

Pastoral Care enables users to add new families to the church’s database or add members to an existing family. The solution lets users track attendance trends by creating rolls for Sunday school, kids’ programs, home groups and youth programs.

Pastoral Care can record givings, issue receipts and create summary reports for attendance, total givings and the number of commitments for particular events. It also provides a user dashboard that displays alerts, reminders, rosters and registries.

Pastoral Care Screenshots

Pastoral Care Pricing and Plans

Starting price: $399.00 one time

Free Trial

Free Version

Basic

$399.00

one time

No plan information available

Pastoral Care Features

Popular features found in Church Management
Attendance Tracking
Event Management
Member Communication
Member Directory
Online Calendar
Online Giving
Pledge Management
Small Group Management
Volunteer Management
Worship Planning
More features of Pastoral Care
Child Check-in
Customizable Reports
Donation Management
Member Portal
Membership Management
Multi-Location
Reminders

Pastoral Care User Reviews

Overall Rating

4.0

Ratings Breakdown

39%

42%

10%

Secondary Ratings

Ease of Use

3.7

Value for money

4.2

Customer support

4.1

Functionality

4.1

Rod R.

Used unspecified for unspecified

Review source

Reviewed February 2017

Pastoral Care 13 Review

We began with Pastoral Care 10 and the program does lots of tasks. Our issue is with using the program - we don't find it intuitive or user friendly. It seems to be the kind of program and help area that points you in the right direction but leaves you to work out exactly how to produce the report or complete the task . We have worked out what we want to do over the last 10 years and written our own instructions for our office staff. We are all in the "over 50" category but nevertheless each one who has used/uses the program finds it a little difficult.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Hi Rod, yes, I remember you and your church from some of the training seminars in the past (one we ran at your church) Thanks for your review, we are aware that Pastoral Care has grown to be a very powerful program, and this can sometimes overwhelm some people with the amount of options. You have already worked out the bets way to get the most, get a bit of training, and also write your own proceedures that are specific to how you work. Well Done! We are working on creating a manual that is more task orientated than feature orientated, and hopefully this will address some of the "how do I do this" scenarios. Best regards Russell

Replied September 2017

Robert L.

Computer Networking

Used weekly for more than 2 years

Review source

Reviewed February 2017

Excellent customer support

We recently migrated the software to a new server and had a few hiccups with remote access. I contacted customer support and our issues were solved immediately. A most professional organisation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is intuitive and easy to use. The remote access via dropbox is an excellent solution denying direct access to our server.

Vendor Response

Hi Robert, thanks for your review. It is always a great help to others to be able to read what software is available and how it works for different people.

Replied February 2017

Anita V.

Religious Institutions

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed February 2017

Pastoral Care Review

I have heard good reports with this database and have found it to be user friendly. I am disappointed in the lack of training or professional development. There was a seminar in 2016 in Queensland but seeing we live in Tassie it seemed like an expensive exercise. Just wondering when there will be some sort of pd in Melbourne or Tassie. I volunteer my time at church and only have limited time to use it so any helpful hints, info would be great rather than just reading the online help tabs. Thanks!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

there is plenty to learn, but I have limited time, easy to read and organised.

Cons:

lack of help, time

Vendor Response

Hi Anita, training seminars are expensive to run, and webinars are also expensive to setup and run properly. We train in all the major locations that have enough users to cover the costs. Our training costs are significantly lower than commercial rates, and if you check out our web site, you will see we are booking for VIC and NSW currently. Hopefully we might see you in Victoria in April :)

Replied February 2017

Alan B.

Used unspecified for unspecified

Review source

Reviewed January 2017

Gateway Presbyterians Experiences with Pastoral Care

Overall very good. Previous requests for assistance have been dealt with quickly. However, when sending emails to groups or roster groups there is no provision to CC another person. This limits the use of PC as quite often someone outside the group needs to be copied in (this has previously been raised as help desk request)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A great way to keep an up to date database that can be shared with the Ministry team. Great tools for organizing rosters. Ability to keep data on attendance.

Vendor Response

Thanks for your review Alan. We appreciate all feedback. Your CC request has already been added to our pathway request list and will be considered for inclusion in Pastoral Care. Not all new feature requests are added straight away, and this is governed by the complexity and impact on the current currently released version. While your waiting for the feature to be added, you can always use the Tracking Email feature to send a copy of an email to a person not in the list. Tracking will send the email along with a list of who the email was sent to. Try it out and see if that helps for now :)

Replied March 2017

Andrew C.

Religious Institutions

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed February 2017

It really works for us

We have been using Pastoral Care since release 9, and we find that each new release brings a treasure trove of increased functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It covers so much of our church's administrative and pastoral record keeping needs

Cons:

the things I didn't like so much have been significantly improved in version 13

Vendor Response

Hi Andrew, great to hear you have been with is for so long. Training is coming to NSW in March if you have anyone who needs it :)

Replied February 2017

Darryn G.

Religious Institutions

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed October 2016

Good entry level software

We used this package for 15-years, until last year when we moved to another package. Unfortunately, there are some aspects that make it too 'Australian', such as the address formats. We also were requiring more from our CMS than PC could provide. Having said that I have fellow administrators in my city who love the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use

Cons:

Limited customizability.

Vendor Response

Thanks for your review Darren. With well over 40 different setup fields for customisation, Custom Report writer, Custom Church Directory and Custom letter mail merge, many of our customers do get a lot from our software. We have also added State and Country fields that could assist with address formatting. It was great to hear that you got use from our software for 15 years! Best regards with your new system.

Replied January 2017

Jo N.

Used unspecified for unspecified

Review source

Reviewed January 2017

pastoral care 13

Feel very frustrated that despite downloading and printing all 1700+ pages of the Pastoral Care User Guide it's no real help when I want to ask a question such as "How do I start to create a directory for my church?" I am hoping to attend a training day asap. Currently I am picking my way through the maze and getting some results, the help icon is helpful some of the time but with no availability to ask questions one to one it is a very frustrating experience. Messaging has its place but nothing beats talking to someone on the phone to get immediate answers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Hi Jo, thanks for your feedback. Yes, training will really open your eyes, and you will move forward very quickly. Have you found the Help menu item on our website, from there you can get to the Help Desk to ask a question, and we always respond to "how do I" questions, and if needed, we can and often do call people to assist. On that help menu on the website, there is also a Tutorial Link that has video tutorials on each of the areas of Pastoral Care.

Replied January 2017

Gayle T.

Religious Institutions

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed January 2017

Pastoral Care RE 12

It is much easier to use than our earlier database. Finding specific information is easy. We don't use the software to its full capacity as yet, hopefully in the near future. Any support that we have needed has been by email. We have been satisfied with the response time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use

Cons:

That there is a new version update and costs!

David M.

Verified reviewer

Religious Institutions

11-50 employees

Used other for free trial

Review source

Reviewed December 2018

Very confusing and just not worth it

Ratings Breakdown

Ease of use

Functionality

Pros:

Their target audience is helping churches stay on top of things and be organized and I think that as a team they really do care. I think this is evident in the features they have developed for churches benefits.

Cons:

This is very confusing and slow software. Its full of insider language and just looks and feels dated. The pricing models are extremely confusing to wrap your head around and just overall makes working on these things not as smooth and efficient as we all would like.

Vendor Response

Thanks for your review David, Our product reviews are very useful for people to asses what others think of Pastoral Care, we are a little confused about your comments, as our prices are pretty plain and simple, and we have so many people all over the world who enjoy using our software. Our other reviews on Captera speak more accurately about our software.

Replied December 2018

Irene W.

Religious Institutions

Used weekly for more than 2 years

Review source

Reviewed January 2017

Many Thanks

I enjoy using Pastoral Care 12. It has made it a lot easier to keep various data bases for our church. I also really appreciate the online customer service which I have used a few times. So thank you for this awesome product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Thanks for your review Irene, we really appreciate hearing how Pastoral Care helps churches.

Replied January 2017

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