All MaintainX Reviews
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MaintainX Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.8
Customer Support
4.8
Value for money
4.7
Functionality
4.6
Pros
"MaintainX is a reliable, user-friendly platform that brings clarity and efficiency to maintenance and its tracking/traceability. Despite minor limitations, it’s a valuable tool to help manage an asset throughout its lifecycle like, Purchase, Create, calibration, maintenance, spare parts inventory, asset specific procedures and discard."
"Overall, MaintainX has been a great tool for streamlining our maintenance operations. If I had to pick one area for improvement, it would be the limited customization options for certain workflows and forms. While the platform covers most of our needs out of the box, a bit more flexibility in tailoring fields or reports would make it even more powerful"
"With the new investment of the Enterprise Level, my customer success manager has spent a lot of time assisting with helping us to understand all the new functionality and with data pulls, reporting, and navigating more complex needs."
Cons
"I also notice a gap between the mobile and desktop experiences — the phone version doesn’t always provide the same level of detail or visibility, which makes it harder to manage things effectively when I’m on the floor."
"Sometimes when there is an update it messes with our special made fields (our Cost Codes) and when I send out a Hard Copy PO, sometimes it will take 20-30 minutes to download (but that is just me being nitpicky)."
"We’ve had occasional delays syncing work orders in low Wi-Fi areas of the plant, but nothing that has stopped production or caused major issues."
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