--- title: "Accruent Maintenance Connection Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Accruent Maintenance Connection. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Accruent Maintenance Connection is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/maintenance-connection-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CMMS Software](https://www.softwareadvice.com/category/441-cmms/) / [Accruent Maintenance Connection](https://www.softwareadvice.com/cmms/maintenance-connection-profile/) / Accruent Maintenance Connection Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/maintenance-connection-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/maintenance-connection-profile/alternatives/) # Accruent Maintenance Connection User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 444 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 246 reviews (55%) - 4 stars: 158 reviews (36%) - 3 stars: 34 reviews (8%) - 2 stars: 3 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - I have experience using several maintenance management software platforms, and from an end-user perspective, Maintenance Connection offers a robust set of features, particularly when it comes to training and onboarding. - he platform made it easy to track work orders, manage assets, and maintain service history, which helped improve visibility across maintenance operations. - user-friendly interface, comprehensive maintenance tracking features, real-time reporting, and efficient work order management. ### Most mentioned cons - One area where the platform could be improved is the report print function. When reports are printed or exported, the results often appear blurry or unclear, which makes them difficult to read and less professional in appearance. - On the whole, the UI and UX of Maintenance Connection is difficult to navigate, overly complex. - Navigation is not always intuitive, which can slow down technicians in the field, and some features are not as user-friendly on mobile devices. ## Accruent Maintenance Connection customer reviews Showing reviews 1-25 of 444 (page 1). ### Maintenance Connection has promise but hard to navigate - Overall rating: 2/5 - Reviewer: Bonnie B. - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Maintenance Connection was our first Facilities software and it was a step up from spreadsheets and emails, but for the pricepoint, it was hard to navigate and ultimately some of our staff gave up using it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Maintenance Connection could house work orders and PMs that recurred. We did appreciate the asset creation and logging. #### Cons On the whole, the UI and UX of Maintenance Connection is difficult to navigate, overly complex. Pulling reports often displays vastly different numbers for the same data. --- ### Solid Tool That Keeps Our Team Moving - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s been a dependable system for our team. It helps us stay organized, keep track of assets, and stay on top of maintenance without things falling through the cracks. It’s not perfect, but it gets the job done, and the support team really helps make up for any rough edges. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Maintenance Connection has made our day‑to‑day work a lot smoother. Creating and tracking work orders is pretty straightforward, and keeping up with preventive maintenance is way easier now. Inventory tracking has also gotten better over the years, which saves us a ton of headaches. Their support team deserves credit — whenever we’ve run into issues, they’ve been quick to jump in and help. #### Cons The interface could definitely use a refresh. Some things take more clicks than they should, and a few parts of the system feel a bit old‑school. Reporting works well once you figure it out, but there’s a learning curve. The mobile version is handy, but still not perfect when you're out in the field. --- ### maintenance Tech - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Building Materials - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been positive. The platform helps streamline maintenance operations, reduce paperwork, and improve tracking of tasks and assets. While there is a learning curve and a few usability issues, it is a reliable tool that improves organization and efficiency once fully implemented. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system makes it easy to track work orders, schedule preventive maintenance, and keep asset history organized in one place. The interface is fairly straightforward once you get used to it, and it helps improve communication between technicians and management. Reporting features also help monitor performance and maintenance trends. #### Cons Some parts of the interface feel outdated and can take time to learn for new users. Searching for specific information or generating certain reports can require multiple steps, and mobile usability could be smoother. Customization options are helpful but sometimes confusing to configure without support. --- ### A Solid Maintenance Tool with Good Potential - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Maintenance Connection was not very positive. I found the system to be overly complicated and not very intuitive. Simple tasks often required too many steps #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros What I appreciated most about Maintenance Connection was how user‑friendly and organized the system is. The platform makes it easy to manage work orders, track asset history, and coordinate preventive maintenance — all in one place. The layout is clean and intuitive, which helps reduce time spent searching for information and improves workflow efficiency. #### Cons What I liked least about Maintenance Connection was how complicated the KPI features were. The setup and reporting structure felt overly complex, making it difficult to quickly track performance or pull meaningful insights. Instead of helping streamline maintenance metrics, the KPI tools often required extra time and effort to use effectively. --- ### Maintenance Connection Review . - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with this program has been exceptionally smooth from day one. It functions exactly as a maintenance tool should—working quietly in the background to support our goals without creating unnecessary obstacles or administrative "red tape." The simplicity of the layout means we can focus entirely on equipment reliability rather than fighting with a clunky interface. It has truly streamlined our workflow and made our PM reviews a seamless part of the work week. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros his program is remarkably intuitive, stripping away the usual complexity found in maintenance scheduling. The user-friendly interface and logical navigation allow our team to update PM tasks in seconds rather than hours. It strikes the perfect balance between robust data tracking and a clean, clutter-free layout that even our least tech-savvy technicians can master. #### Cons How only a certain amount of people can be on the system at the same time, i believe for us is 2 or 3. --- ### New to Maintenance Connection but learning - Overall rating: 4/5 - Reviewer: Patrick P. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience so far has been positive, and I appreciate the platform’s training support and functional capabilities. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have experience using several maintenance management software platforms, and from an end-user perspective, Maintenance Connection offers a robust set of features, particularly when it comes to training and onboarding. The available training resources make it easier for new users to get up and running efficiently. Although I have only been using the system for two weeks, I have already been able to configure new technicians, assign user access, set up new assets, and create work orders with confidence. The system is intuitive enough to allow new users to become productive quickly. #### Cons One area for potential improvement would be enhancing the ease of locating previously created work orders within the system. Additionally, the process for assigning work orders feels somewhat less streamlined compared to other platforms I have used. That said, as I continue to work within the system, I am becoming more comfortable with its workflow. --- ### User friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy using maintenance connect because of its capabilities in use. It has other functions that are great in an MCC environment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly. It makes it easy to navigate and functions well. You can connect easily and move around the system. #### Cons Grouping several areas only allows one at a time. Would like to be able to grab several locations at once to view work orders. --- ### better network connectivity. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall good experience. easy to manage and closing work order after work is done. and easy to upload photos. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eeay to excess website. easy to understand work order system. good to find past workorder history and parts. #### Cons sometime is slow and need to reload every time. and connection is lost. sometime loosing network connection. --- ### VEM User for projects - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helps me to submit and keep organized needed for the program fleet. The history It allows me to see what happened to vehicles before of coming to our program #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy finding of different kind of assets status and history, It is very helpful for me to have history by asset, I do like the prepopulated task for FAI inspections #### Cons About user interface, I do not like that sometimes is not easy to go to the window before, you have to go all the way to the home page --- ### Very Digestable - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Research - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. User Friendly for the most part, but more difficult when you go beyond the technician level. As I learn and use it more and become more familiar with capabilities it is becoming easier to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of access and searchability make this Operating system user friendly and well defined. I would recommend to other companies to use. #### Cons Naming conventions not specified. There are blocks in the learning curve that make it hard to find what you are looking for. Trying the help solutions does not always work. --- ### It's not just great software, it's great service. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Printing - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The staff is supportive, the system is easy to implement and it is a great value for the money. I highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their support is outstanding! They respond quickly to any questions or problems we encounter and have helped us with inventive solutions to problems unique to our business. Our employees are able to quickly learn how to use the software through their training. Plus, all of the reporting is accurate, understandable and easily implemented. #### Cons The web ap is a bit clunky however that has improved over time. The graphics on their in-house standard dashboards are a bit dated in their formatting. --- ### Newnan FEM - Overall rating: 4/5 - Reviewer: Ian F. - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can use it to get the job done. When doing multiple repetitive changes it does start to lag. Could use a dark mode or skin #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros We use it. I can generally find what information I'm looking for rather quickly. The overall lay out is good #### Cons The way things are calculated. Being able to fully customize reports. Not being able to schedule a future work order without down time counting against us. --- ### Great user friendly product! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mining & Metals - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Uptime on equipment has improved, we are able to track the work and expense on our assets better to make more informed decisions on whether to upgrade or replace certain items. When I went to analyze the business needs and searched for a vendor to partner with to help with our maintenance tracking needs, Maintenance Connection was their from the beginning and still to this day help with any needs that we may need, our rep even just checks in to see how things are going and if we need anything. This kind of customer service is dwindling #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Customer service is fantastic 2. User friendly 3. Easy to manipulate the data 4. Reporting is great, lots of options 5. Customizable to the user 6. Mobile friendly application #### Cons N/A Really have no complaints. I just hope that the company that bought them does not deviate from the high level of service that we have experienced since purchasing the software. --- ### Great platform to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall i am happy. I appreciate it is capable of so much more than we use it for I just need time to invest on how to utilise it more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On the whole I really like the user interface and the custoner support is excellent. I always get very detailed step by step help when I raise issues via the support website. #### Cons Can be frustrating with some of the wording being amercian as its often not the wording we would use but I get it. also sometimes when you raise an issue because of the time difference it can take a while to get a response. (responses are alwatys helpful though when they do come through) --- ### SAU MC review - Overall rating: 5/5 - Reviewer: Keith L. - Industry: Higher Education - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is pleasant. I would like to see this system continue to grow and become more efficient over time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We really like the many different options for metrics and tracking expenses as well as man-hours within the Maintenance Connection MRO. #### Cons Sometimes the user interface can get misconstrued with updates. Updates can end up breaking things before they fix the previous issue. When presented with updates via the road-map, the updates take an extreme amount of time to come to fruition. --- ### Built from the ground up as a CMMS, you can tell every details has been considered by folks who worked in the field. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used other CMMSs and MC is I think my 6th and it's the best out of all of them, it's highly functional, work orders carry so much more capability and are easy for technicians #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how functional it is and how a lot of various scenarios have been thought out in the field and solved in Maintenance Connection. I also like how easy it is to navigate around. #### Cons No cycle count function for inventory management. I notice filters sometimes don't work. I think the overall user interface is slightly outdated, however the UI design is relatively functional, there is really no "Bloat" or unnecessary graphics or colors when using MC. --- ### Excellent Work Order, Asset, Reporting and Preventative Maintenance System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience has been awesome! I'm the administrator to Maintenance Connection for Jacobs Engineering. I'm on the Villages Florida project. We use this system consistently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! I've been using this system for 12+ years. It gets better every year. I love the reporting and the asset module, and of course, the work order and preventative maintenance scheduling! #### Cons There is really nothing I dislike about Maintenance Connection. If I have issues with the system in general, I would like to see better solutions with Accruent. --- ### Maintenance Connection – End-User Feedback - Overall rating: 4/5 - Reviewer: Holly D. - Industry: Mining & Metals - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Maintenance Connection has been positive. It provides a reliable system for managing work orders, preventive maintenance, and asset history, which supports better organization, accountability, and compliance. While there is a learning curve and some processes can feel time-consuming, the system is effective once users are familiar with it and helps improve visibility and consistency across maintenance operations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Maintenance Connection provides a centralized platform for tracking work orders, preventive maintenance, and asset history, which helps improve organization and visibility across maintenance activities. #### Cons The system can feel cumbersome at times, particularly when entering or updating work orders, as it requires multiple steps and fields. Navigation is not always intuitive, which can slow down technicians in the field, and some features are not as user-friendly on mobile devices. Reporting and customization can also be limited without administrative support, making it harder to quickly tailor the system to specific site needs. --- ### Reliable, easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been a user and admin of MC for many years. I think it's a fairly reliable tool, but not as user friendly as it could be. There are bugs here and there I would like to see smoothed out but overall I think it's a good tool with room for improvement. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to navigate. I like the levels of error protection across the tool, making sure that erroneous actions are limited. #### Cons Difficult to mass manipulate work orders. There are times when large groups of work orders are needed to be assigned to a specific person on multiple specific dates, or work orders that multiple need to be issued. Right now there's no easy way to do mass edits, only one at a time in most cases. Better flexibility in that would help. I think it would be nice for export capabilities too, for multiple user access levels. If a user level could export a list of assets, or work orders into a .csv file, that would be a huge benefit for our business. --- ### Maintenance Connection - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with Maintenance connection and the usability of it from an operators phone is very useful for our facility. we keep all of maintenance and equipment manuals on our M C which allows technicians to access it from remote areas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros we use it for maintenance and operations rounds. having the ability to have specs entered is a huge plus and helps us with our operations #### Cons the website navigation isnt great. when going into an asset and navigating down through multiple planes and then going back, it forces you to go through the entire process again. the back button for the web browser will send you back to the login page. --- ### Akers - Maintenance Connect Self Evaluation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall i have been able to master it within my own scope and needs, helping others learn, and furthering my career because of it. I think it is a very robust and dynamic platform, i hope (when) AI gets incorporated, it is not a slop assistant or chat bot. i hope it is an actionable and actually helpful tool. it would be great if it could be used as a clean up tool, needle in a haystack finder, system simplifier (when it comes to Rules, UDFs, smart reports, etc.) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The amount of features that it has and the fact that you can choose how in depth you want to use those features or not. #### Cons I wish there were more advanced tutorials or demos or walkthroughs or seminars. I think my situation may be different since we have a proprietary license (or something) but as a power user of maintenance connect, i wish we had advanced classes and those advanced capabilities were made available instead of restricted. --- ### Exemplary Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Industrial Automation - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a user of over 8 years I have become very familiar with the in's and out's of the daily operation. If a need arises that I am unfamiliar with customer service is always quick to respond with a solution and/or just solve the problem for us remotely. This in and of itself is why I chose to participate in the review. Accruent has really invested in customer service. It has always been good but even better over the last 1-2 years. Keep up the good work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The simplicity of navigation... It is much easier than other CMMS platforms. This helps keep technician interaction to a minimum to focus on labor tasks at hand. #### Cons - Labor and user set-up... Needing to navigate to multiple levels of the software to assign appropriate authorizations. - Frequent updates requiring cache and browsing history deletion for the program to function correctly. - Global search function for inventory or asset information. I wish it was more one word search specific for results. It not being can make it difficult to find a result quickly --- ### Assistant Director of Quality Assurance and Regulatory Compliance - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a system we need to update this more regularly and more detail training would be helpful. It would be a better system if our own team actually utilize the tools provided by MC. Overall I would continue to use it and see no problems #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros That a lot of items is all in one system. Pictures and videos/ documents are all important - and we are able to keep it in one system. we don't use it for financial documents - which would be useful. It has great potential. #### Cons We don't utilize enough of it and not train prior to using it - the weekly meeting is great but hard to attend --- ### MC asset help - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC has made asset health documentation a breeze when cooperate is wanting to know how much time, labor and material was put into the asset questioned. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Management of the assets is the biggest win with a paper trail for audit reasons and showing customers documentation. #### Cons Some of the reports running are not simple to navigate or make. I would like to have a blank report and make my own with no prerequisites. --- ### Pricey but overall great program - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food Production - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Going on year 6 now and overall happy with the program. It has helped eliminate down time in the production area and helped with organizing things during out audits. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The interface is helpful and easy to understand. We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit. #### Cons The cost of the program is a little on the expensive side but if you were to use it to its fullest potential, I think one can justify it. Customer support is great when you can get in touch but that is not the easiest thing to do for some reason. ---