All ServiceChannel Reviews
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ServiceChannel Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.4
Value for money
4.3
Functionality
4.2
Pros
"The platform ensures that technicians are capable of reaching stores promptly, diagnosing issues effectively, and communicating seamlessly with store management and our headquarters."
"Service Channel makes is capable to engage directly with your clients and parteners with fast responses and capabilities to provide photos/ PDFs."
"It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient."
Cons
"some slight issues with IVR, as well as some of the requests not coming through correctly, example being requests coming in with wrong EQ #"
"After hours customer service can be tricky at times, I have not had to deal with the after hours customer representatives in a while. But the technicians complain about the hospitality of the after hours REPS as well"
"We are leaving a client because that software is such a nightmare."
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