Lightico 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Lightico

4.8

(32)

Pricing

Starting at $300.00 per month

About Lightico

Lightico's real-time customer collaboration platform empowers contact center agents to instantly collect forms, documents, e-signatures, photos, consent to disclosures and verify ID from the customer's cell phone, while on a call.

In today's experience-driven economy, customers expect engaging and prompt business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs and damaged NPS scores.

By streamlining customer interactions in the last mile of the customer journey, businesses make it easier for their customers to be their customers, earning their trust and loyalty, translating to higher profits.

Lightico Screenshots

Lightico Pricing and Plans

Starting price: $300.00 per month

Free Trial

Free Version

Basic

$300.00

per month

No plan information available

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Lightico Features

Popular features found in Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Editing
Document Generation
Electronic Signature
File Conversion
File Sharing
Third-Party Integrations
Version Control
More features of Lightico
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Audit Trail
Authentication
Compliance Management
Contract/License Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Security
Document Management
Document Review
Document Storage
Drag & Drop
Forms Management
Mobile Signature Capture
Multi-Party Signing
Real-Time Data
Reminders
Reporting & Statistics
Secure Data Storage
Single Sign On
Template Management
Web Forms
Workflow Management

Lightico User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

19%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.7

Jamie M.

Verified reviewer

Oil & Energy

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Next level technology with incredible customer service

In-call esignature allows us to introduce a customer to our offering, fill in contract information fields and send a signature request in a text message all while on a single phone call. The process is seamless and very similar to an interaction you would have with a friend/family member where you are talking and sharing pictures via text while on a call. It’s natural, easy and quick. Comparing this to needing to send a link or a document in an email, this is light years ahead of anything else on the market.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If sending emails and links for esignature is 1.0, Lightico is 2.0! They truly are the future of document completion. I did extensive research looking for a method for my call center to fill in and have customers sign contracts while on the phone. Nothing is easier than Lightico. This product works with the technology of today - mobile, messaging, etc. Secondly, the Lightico staff is amazing. The white glove support you get is exceptional. I have worked with very friendly individuals who genuinely want to understand your unique business model and needs. They work diligently to make sure they are providing the best service possibly to make you successful.

Cons:

So far I haven’t found anything in my scope of work where Lightico is lacking. They have done a great job listening to their customers and creating a product to meet their needs.

Reasons for choosing Lightico

As mentioned before, in comparing these to Lightico, I feel like I’m comparing a qwerty cell phone to an iPhone. They other products are an old technology. Lightico is the next step in this technology.

Vendor Response

Jamie! Thrilled to have you as a customer and looking forward to being a driver in your continued growth!

Replied May 2019

Verified

Reviewer

Banking

501-1000 employees

Used daily for less than 6 months

Reviewed August 2020

Good Solution For Digitizing Forms

Good, has simplified the workflow of getting customer forms and has been a convenience to our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy, quick, inexpensive way to get forms into hands of customers. Really good for laptop or smartphone. Staff is always available for questions and requests

Cons:

In beginning had a few small bugs and the wizard could be a bit more intuitive, but really no issues.

Reasons for switching to Lightico

We were wanting something that was digital, interactive, and would simplify the process for our customers and clients.

Tiffany c.

Verified reviewer

Automotive

5001-10000 employees

Used daily for less than 2 years

Reviewed August 2020

Lightico: a convenient, fast & efficient way to get your e-docs to customers.

Overall my experience has been positive, the good features far outweigh any issues I have encountered.

Ratings Breakdown

Ease of use

Functionality

Pros:

I enjoy being able to message parties within the existing session regarding the paperwork sent for signing. I find convenience vs having to contact them on other platforms

Cons:

I find it's been difficult sometimes for multiple parties to sign pages both sent to the same email address or number, often they come back only 1 signed or missing a date.

Francis R.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Reviewed August 2020

Great Piece of Software

Overall, Lightico has greatly improved my day to day working life. It has made things much easier, simpler and quicker. It is easy to fill in the documents required in a prompt manner to send to a customer for them to approve themselves and provides a better experience to both the customer and ourselves using it.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that it reduces the time spent on calls covering mandatory information with customers that they can now approve themselves and take time to understand rather than having to repeat information etc. It is so quick and easy to use.

Cons:

I dislike that when sending the documents out via email they often do not arrive/take much longer than text messages.

Niall C.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Reviewed August 2020

Brilliant system

My overall experience with Lightico has been brilliant. Couldn't recommend the product enough!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is so easy to use, it makes my job so much easier on a day to day basis. We have a strict compliance team where we work and having the peace of mind due to this system is brilliant. The customer experience also benefits massively due to this as they're able to take a lot more information in off the back of Lightico.

Cons:

I wouldn't say I dislike anything about this system, the system is efficient from start to finish and as I said above, Lightico makes my job so much easier.

Oz B.

Food & Beverages

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2017

Revolutionary solution! Our fax is useless now :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about the software is the speed in which I can get my franchisees to sign orders and procedures in real time. It's batch sending API's also let us reduce our call number via almost 80%!! Half of the files are signed with no human involvement, and the other half are signed with the Lightico awesome interface while we speak with the franchisee! I also send videos during the call that explain how to use our different machineries as a bonus :)

Cons:

Don't have bad things to say. I really love their solution. I would expect their payment solution to work with more payment providers though. They support only 3 providers with native integration.

Vendor Response

Thanks Oz for your business and your review

Replied June 2017

Emma S.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Reviewed August 2020

Lightico

Ratings Breakdown

Ease of use

Functionality

Pros:

The best features of lightico are that it is easy to use options available are self explanatory. Could pick up the software and use with ease. Layout is user friendly easy and accessible. Best part is that customers find the application easy to use. Ensures I am compliant and a fun experience for our customers.

Cons:

Customers always have an issue when coming to the spend cap option of an order via lightico and causes confusion. could be updated along with text size.

GINGER A.

Verified reviewer

Banking

501-1000 employees

Used daily for less than 12 months

Reviewed August 2020

EASIEST USE OF APPLICATION

It has helped us get and maintain the necessary documents from customers that have otherwise been hard to reach by other means. Customers also appreciate the ease of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The text feature is most user friendly. It is very easy to use and I would highly recommend this product to any banking institution. It works very well with our existing systems.

Cons:

If I had on con I could list it would be that you have to choose from a predetermined list of documents under the tools heading. It might be helpful to have an "other" field that is typable that you could label as needed if the existing list doesn't accommodate.

Keith S.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Reviewed August 2020

Ligitco Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Pro's : firstly customer visuals are really good for the customer and been able to load the basket so customer can see what the agreeing too.

Cons:

For some reason when sending the customer the text too join the customer gets two texts which can be very confusing.

Verified

Reviewer

Architecture & Planning

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed March 2020

Great E-Signature Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to set up templates and execute multiple e-signatures. Because of the volumes we have this was an ideal solution.

Cons:

The design of the Software can be improved, but overall its extremely functional and works as expected.

Vendor Response

Thank you very much for the valuable feedback. We are thrilled to be able to support you and your businesses operations

Replied March 2020

Showing 1 - 10 of 32 Reviews

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Lightico 2026: Benefits, Features & Pricing

Overview

About Lightico

Lightico Screenshots

Lightico Pricing and Plans

Lightico Features

Lightico User Reviews

Lightico Popular Comparisons

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