All livepro Reviews
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livepro Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.9
Value for money
4.8
Functionality
4.6
Pros
"livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold."
"Creating new pages is also generally very user-friendly, and the flexible design of page elements and templates allows for customisation to suit the needs of each knowledge object, while keeping the style consistent across the platform."
"The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately."
Cons
"In the past, tracking when pages were last reviewed meant manually visiting each one, and managing page history was also challenging."
"Some areas are hard to change, i.e. adding additional accordions can be a little tricky, trying to resize to match originals!"
"We have not identified a lot of cons about livepro."
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