Zendesk Suite vs TOPdesk: Which is best for you?

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.

Very customisable to suit any purpose so we can create many branching categories for escalation and redirecting requests

Sometimes i am missing some documentation about certain cases. But overal i can find what i need else i will contact the service desk.