All Act! Reviews
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Act! Reviews
Reviews Summary
Overall Rating
3.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.9
Customer Support
3.6
Value for money
3.8
Functionality
3.8
Pros
"Over many years of use, I have consistently felt confident that sensitive contact information, notes, and communications are well protected and appropriately managed within the system."
"ACT! provides a reliable and secure platform for managing customer and business data."
"Very smooth, excellent integration with outlook calendar and enhanced support with the outlook mail reader simplifying adding new contacts."
Cons
"They have added a mobile app (that was lacking before and the reason I almost left), added project and pipeline management, and interactive quotes to name a few of the new features. When I switched to the cloud, I had an issue getting my database converted. As I was struggling with that, my phone rang. "
"At times, it can be difficult to understand support staff from overseas, and occasionally they aren’t able to resolve the issue."
"I used to pay for upgraded U.S.-based support, but I understand that option is no longer available."
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