All Act! Reviews
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Act! Reviews
Reviews Summary
Overall Rating
3.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.9
Customer Support
3.6
Value for money
3.8
Functionality
3.8
Pros
"Over many years of use, I have consistently felt confident that sensitive contact information, notes, and communications are well protected and appropriately managed within the system."
"It is such a great CRM - especially for databases that you want to tag for different industry sectors, mailing lists."
"ACT! provides a reliable and secure platform for managing customer and business data."
Cons
"They have added a mobile app (that was lacking before and the reason I almost left), added project and pipeline management, and interactive quotes to name a few of the new features. When I switched to the cloud, I had an issue getting my database converted. As I was struggling with that, my phone rang. "
"At times, it can be difficult to understand support staff from overseas, and occasionally they aren’t able to resolve the issue."
"I used to pay for upgraded U.S.-based support, but I understand that option is no longer available."
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