All Help Scout Reviews
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Help Scout Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.7
Value for money
4.4
Functionality
4.3
Pros
"They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone."
"The new AI features takes a lot of the anxiety out of how to respond in a respectful and professional manner."
"The automated reply's are typically useful and lead to a good start when live chatting."
Cons
"When the internet connection is intermittent or weak, I find it difficult to use the system effectively, and I sometimes lose email drafts as well."
"HelpScout primarily focuses on email-based support, which may not meet the needs of organizations that require support across multiple channels like live chat, phone, or social media."
"The last six months have been update after update that has made the platform harder to use for my agents."
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