All CXone Mpower Reviews
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CXone Mpower Reviews
Reviews Summary
Overall Rating
4.2Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.2
Customer Support
4
Value for money
4.1
Functionality
4.1
Pros
"It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard."
"The product is flexible in its support of the various contact center workflows, from scripting in Studio, CXone WFM, Quality Management, and Analytics."
"It also integrates well with our existing CRM, improving both agent productivity and customer satisfaction."
Cons
"Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined. "
"Sound Quality- not very good sound quality when conducting calibrations virtually or playing calls during meetings."
"RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work."
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