All LiveAgent Reviews
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LiveAgent Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.7
Value for money
4.6
Functionality
4.6
Pros
"Live Agent has the live typing insights which makes it easy for me to review what the client has typed before they hit send hence giving me a quickest way to respond on time, the interface has been kept clean to access all messages easily in the inbox"
"Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers."
"The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform."
Cons
"It is a bit hard to edit a table because there is no option to delete rows or columns."
"The integration of LiveAgent with Jira falls short in its ability to cater to all required fields, limiting the customization and flexibility needed for specific tracking and reporting purposes."
"This restriction becomes cumbersome especially when one is trying to operate many departmental emails in a bid to ensure proper communication is conducted."
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