All OwnerRez Reviews
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OwnerRez Reviews
Reviews Summary
Overall Rating
4.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.9
Value for money
4.9
Functionality
4.9
Pros
"Their CRM, automated guest communications, renter agreements, credit card processing, and website development tools made running our Outer Banks STR smooth and professional."
"I was able to design my own site, integrate with VRBO & offer superior customer service to my clients….all with out knowing much about technology."
"She went out of her way to help me navigate and understand the OwnerRez website, my OwnerRez account and the multiple listing sites associated with my OwnerRez account."
Cons
"The main downside has been timelines for new features. When something is “on the way,” it can take longer than expected."
"Our bookings have been on the decline because of the state of the vacation rental industry, and OR isn't adapting to the changing landscape so we're unfortunately moving on to vendors that have more modern direct marketing and guest journey features."
"They don't pick up the phone when you call...so you don't get instant help. But there's nothing I hated more than people who picked up immediately but I couldn't understand a word they were saying and they didn't understand my problem. "
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