All Salesforce Service Cloud Reviews
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Salesforce Service Cloud Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4.3
Value for money
4.2
Functionality
4.4
Pros
"For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges."
"It is reliable and able to store a vast amount of information for high volume of patients and offers great scheduling feature."
"The way it has changed how we interact with our customers, thw shortcuts has made 50% of the work faster and more efficient since we can manage to answer more than 2 chats ate the same time. While you need to switch between chats windows and at the same time answer to the customers with accurate and personalized answers the shortcuts will be your best friends."
Cons
"Steps like needing to provide signature on approved permit AFTER I've just received approval & paid the fee just creates more steps to hold up the process or miss before next stepcan be implements"
"I’ve seen the implementation being overdone in so many places - can make employees reluctant to use it properly and reduce the accuracy/benefits of the tool."
"The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve."
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