All TOPdesk Reviews
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TOPdesk Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.5
Value for money
4.3
Functionality
4.3
Pros
"I like it's user-friendly interface, it has a clean and organized dashboard."
"Very customisable to suit any purpose so we can create many branching categories for escalation and redirecting requests"
"Although TOPdesk offers everything you would expect from an ITSM tool, and has proven itself over the years, i feel like it has been surpassed by their competitors, which offer a more modern experience for both users and administrators."
Cons
"Sometimes i am missing some documentation about certain cases. But overal i can find what i need else i will contact the service desk."
"Not able to use ritch text and copy/paste pictures"
"Combination of workflows to 1 change does not work"
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