All Vanillasoft Reviews
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Vanillasoft Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.5
Value for money
4.5
Functionality
4.4
Pros
"I can collect extensive data from each call and make changes on the fly, a feature that is both incredible and priceless."
"The ability to text, leave voicemails, and send emails seamlessly enhances interaction quality."
"Moreover, the capability to provide real-time updates to our officers and team regarding constituents has transformed our workflow."
Cons
"With other CRMs/dialers, I find that my contacts are dialed in the exact same order every day, which doesn’t allow me to easily randomize the time each lead is called or texted."
"The overall cost of using both platforms can add up for growing teams, and response times from support can occasionally be slower than ideal when urgent issues arise, which may impact operations"
"If I have multiple people texting me, when a new message comes in, the other message fully disappears and if I'm not paying attention, my message is now being sent to someone that it has NOTHING to do with."
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