Calabrio Quality Management is a cloud-based solution that helps users manage and control quality of manufacturing processes to improve customer experience. Key features include live interaction monitoring, call recording, Payment Card Industry (PCI) support and screen capture. Designed for businesses of all sizes, Calabrio Quality Management enables automated recording, agent engagement and activity monitoring. It comes with data encryption tools, which allows users to secure customer interactions and data storage. Additionally, the product provides an evaluation forms library for users to create custom forms and ensure compliance within the organization. Calabrio Quality Management features built-in gamification tools to create competitions, award badges and...