All XM for Customer Experience Reviews
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XM for Customer Experience Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.6
Value for money
4.5
Functionality
4.6
Pros
"I also love that you can see progress and even download the data from surveys in ways that make it easier for you to analyze them with other applications"
"More stable and better ability to glean insights from data collected compared to some of the other VoC tools out there"
"Qualtrics allows your team a secure way to gather NPS data."
Cons
"Their customer service is not as good as it used to be, and both their programming interface and reporting tools could be easier to use."
"Qualtrics is a bit over complicated when it comes to managing your surveys."
"We decided not to proceed with the purchase of the system due to cost and concerns on if the system would be used."
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