All Kustomer Reviews
79 results
Sort by
Kustomer Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.7
Value for money
4.4
Functionality
4.6
Pros
"This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used."
"It allows for better post-sale service, real-time tracking, live chat, automatic response personalization, FAQs—everything you need, this software has it."
"We always use Kustomer as it is really helpful for us agents as it is our way to leave internal notes for every interactions which can be seen as well by the next agent who will assist the customer."
Cons
"Glitchy at times, like their redaction feature stopped working as it should and chats were coming in after the set business hours"
"Furthermore, the system may experience slower performance during chat sessions, leading to delays in response times."
"As is typical some features were oversold and did require additional time and energy to implement."
Have you used Kustomer and would like to share your experience with others?
Wondering if Kustomer is right for your organization?
Our Customer Service Software selection experts can help you in 15 minutes or less.