All Alchemer Reviews
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Alchemer Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.3
Value for money
3.9
Functionality
4.1
Pros
"Like other platforms on the market, there is room for improvement in adopting new approaches to question designs that can improve engagement for mobile device surveys and ease of open-text coding for large responses and surveys."
"The ability to customize surveys, and leverage the platform from an enterprise level across the organization allows for easy sharing of analytics and reporting data."
"Alchemer is a versatile platform that empowers market research and customer experience management, offering features from creating personalized, visually engaging surveys to conducting comprehensive data analysis."
Cons
"Some of the user interface and functionality isn't as intuitive as you would hope for with regards to building, monitoring and exporting data analytics."
"Data import/merge slow, support team sometimes slow to respond"
"What I like least about this software, though, is that their servicing team seems to lack in proactiveness to help and guide clients in building more spot-on surveys."
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