About SurveyMonkey CX

SurveyMonkey CX is a Net Promoter Score (NPS) software designed to help businesses create, launch and manage feedback, polls and surveys to measure customer loyalty. The platform enables organizations to designed personalized surveys across multiple customer interactions such as purchases, onboarding and post-service requests to identify strengths and areas of improvement.

SurveyMonkey CX offers white-label capabilities, which allow enterprises to design custom questionnaires and embed them in invitation emails to improve response rate. Features include customizable branding, filters, URL sharing, geotagging, interactive maps, API access and more. Additionally, the text analysis functionality automatically categorizes open-ended responses to facilitate custom...


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Supported Operating System(s):

Web browser (OS agnostic)

48 Reviews of SurveyMonkey CX

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(34)

34

4 stars

(12)

12

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

February 2019

Libby from Frank Recruitment Group

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Staffing and Recruiting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

An Excellent CX Software!

My overall experience with Survey Monkey CX has been great from the start. They provide exceptional customer service and their staff are always keen to listen to any suggestions we have of additions to the software that could help us.

Pros

The customer support you receive with Survey Monkey is excellent. They are always on hand via phone or email to help with any questions or queries you may have. The software itself is easy to use whilst being able to provide great insights into how our own customers rate all areas of our service, which in turn helps us to improve our own service as a business. The new reporting feature also saves us time when we have to create our own CX feature reports by providing us with an NPS score breakdown and also showing us our NPS trends.

Cons

It would be beneficial to have an export or download feature on individual responses as we do a lot of work through the month based on specific replies and this can make the process quite manual for us.

June 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

June 2020

So Easy to Use!!

We have had a great experience with SurveyMonkey as it has been easy to use, easy to aggregate data, and easy to distribute. Overall, it is a clean and simple interface.

Pros

I like using Survey Monkey mainly for its ability to aggregate results quickly and easily for me! We are constantly issuing surveys for our members, and with each survey we make survey reports. With survey monkey the data can be downloaded in various forms, including charts and tables which are already generated for you, which makes the survey report process so much quicker than other survey platforms! The interface is also simple and easy to use!

Cons

Nothing at all- this platform is so simple and easy to use. I only wish our subscription included the "include attachment" feature without us having to upgrade our subscription... but thats not an err on SurveyMonkey!

Reasons for Choosing SurveyMonkey CX

We actually use both products. SurveyMonkey is for our surveys, and JotForm is used for registrations primarily.

February 2019

Daniel from Great Circle

Company Size: 1,001-5,000 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2019

Great Circle

It has helped us focus more on our client/stakeholder experience and gives us the ability to survey more frequently. Their customer service has been exceptional.

Pros

Reporting in real-time and the ability to add other staff to the platform so they can consume the data on their own. I also appreciate the ability to communicate with stakeholders in an easy way.

Cons

For our organization, there is a lot of functionality we wish the platform had. The ability to be an anonymous respondent, creating custom tags, emoji or slider scales, and more features for the automated reports.

September 2019

Jeff from Deephaven Mortgage

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2019

Survey Monkey CX is a great way to learn about customers needs

Overall my experience with them has been positive. Their support team is very good.

Pros

I like the flexibility it gives to communicate with our customers. Great follow up tools to let your customer know you are actually doing something with their feedback.

Cons

The reporting offered out of Survey Monkey CX is weak. I found myself having to recreate reports because there is not a good way to export them.

Reasons for Choosing SurveyMonkey CX

Survey Monkey CX was a better value for the money.

March 2019

Crystal from Self employed

Verified Reviewer

Company Size: 201-500 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

The BEST CX Software available!

One of the biggest issues at my previous job was not having the resources to be able to get information from and about our customers/clients, SurveyMonkey CX solved this issue for me, I love being able to prepare a survey asking exactly what questions I need to be answered. Plus at the end of each survey, you are given the option to sign up for regular surveys and you are rewarded by gift card or you can choose to have your earnings donated to a charity.

Pros

SurveyMonkey CX is one of the best software I have used in a while, it is so simple to use, but what I really like about this software is how easy it makes to get customer feedback, comments, ideas, etc.

Cons

There is not anything really that I disliked about the SurveyMonkey CX software.