Collect! 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Collect!

4.7

(70)

Pricing

Starting at $149.00 per month

About Collect!

Collect! is a hybrid debt collection solution that includes flexible options, automation, add-ons, and integrations that enables businesses to manage various components of debt collection routines. Collect! caters to businesses of all sizes in the credit and collection industry and helps them to manage various components of debt collection routines, which include automating collection letters, tracking phone calls, processing payments, and more.

Collect! includes batch processing, work queues, contact management, detailed financial settings and tracking, credit bureau reporting, letters, reports, import-exports, data exchanges, automations, scheduling, integrations, encryption, MFA, client reporting and billing, remote web access, translation.

With cloud and premise deployments and editions ranging from Lite to Enterprise, Collect! provides any business with the right software package, that will allow businesses to move to larger editions later with data and customizations intact.

Collect! provides free training, online Help documentation, live Help Desk located in North America, and technical services staff that can work on further customizations and automation so t...

Collect! Screenshots

Collect! Pricing and Plans

Starting price: $149.00 per month

Free Trial

Free Version

Xpress

$149.00

flat rate, per month

Plan includes:

2500 Debtor Accounts
Additional Users $79/Month
Includes 1 User
Maximum 5 Concurrent Users

Entrepreneur

$249.00

flat rate, per month

Plan includes:

10k Debtor Accounts
1 Users Incldued in Starting Price
Max 10 Concurrent Users

Professional

$349.00

flat rate, per month

Plan includes:

100000 Debtor Accounts
Account Archiving
Achedule Automatic Tasks
Automatic Payment Management
Batch Processing
Client Management
Import/Export
Includes 1 User
Integrated Online Help
Integrated Payment Processing

Professional Plus

Pricing available upon request

Plan includes:

500k Debtor Accounts
Account Archiving
Achedule Automatic Tasks
Auto Dialer
Automatic Payment Management
Batch Processing
Client Management
Credit Bureau Reporting
Import/Export
Includes 1 User

Corporate

Pricing available upon request

Plan includes:

Create Multiple Databases
Includes 1 User
Unrestricted Concurrent Users
Unrestricted Debtor Accounts

Collect! Features

Popular features found in Debt Collection
Automated Notices
Client Management
Compliance Management
Contact Management
Credit Reporting
Electronic Payments
In-House Collections
Multiple User Accounts
Real-Time Reporting
Transaction Management
Workflow Management
More features of Collect!
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Auto-Dialer
Automated Scheduling
Business Process Automation
Callback Scheduling
Collection Agencies
Commission Management
Customizable Reports
Customizable Templates
Data Import/Export
Email Templates
Historical Reporting
Invoice Management
Multi-Currency
Partial Payments
Payment Collection
Payment Plans
Real-Time Analytics
Real-Time Updates
Reminders
Self Service Portal
Template Management
Third-Party Integrations

Collect! Integrations

Docusign

Collect! User Reviews

Overall Rating

4.7

Ratings Breakdown

79%

16%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

4.8

Functionality

4.6

Michelle B.

Verified reviewer

Airlines/ Aviation

2-10 employees

Used daily for more than 2 years

Reviewed November 2022

Collect for us

This has helped us be more efficient in collecting outstanding debts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is extremely user friendly, and very customizable if you know the coding.

Cons:

has a very limited rang of payment processors pre programed into the system. need to pay for a custom programing to integrate other processors. Most people in customer support dont know how the program works.

Vendor Response

Thanks for your review! Collect! ships configured for a standard 3td party collection agency - and can be reconfigured to suit the user's unique workflow. We say that no 2 clients use Collect! the same way because very shortly after starting to use the software people want to use the configuration options to change some of the settings. The Help documentation is there for you 24/7! We do have a standard payment processor integration that is known to support. We have built integrations with a number of additional payment processors also. Some of these are in production and some are still officially in beta so the integration developers work with clients. This is all moving forward and takes time and multiple beta sites to do well. We are very happy that Collect! has helped you be more efficient in collecting outstanding debts.

Replied November 2022

Justin W.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Highly recommend this extremely flexible highly customizable debt collection software!

I have been in this industry for 17 years. Very highly recommend this software to anyone in the Debt Collection / receivables management industry.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love how flexible this software truly is. It is probably the most customizable solutions available that can adapt to your companies’ specific processes, needs, and or procedures. I also love how simple they’ve made patching/updating the software. Very impressive considering how flexible and customizable everything is. I feel Collect! went above and beyond to make sure their clients understood and maintained compliance with the new Laws and regulations taking effect in 2022 & 2023.

Cons:

The initial setup can be a little tricky. I highly recommend learning about all the features Collect! has to offer. It is very important to take your time planning out the configuration and customization's for your setup. Spending this extra time planning in the beginning (before data conversion) will make you system much more efficient and save so much time in the future 😊

Vendor Response

Thank you for your positive comments on the compliance suite added to meet CFPB Reg F requirements. You have also captured Collect!'s ongoing effort to provide a highly configurable, feature rich solution while making it as easy on the user as possible. You provide very good advice for onboarding. We work with clients even before their projects begin to identify their configuration and customization needs in addition to their data migration needs. We are committed to high quality onboardings that take 90 days from us receiving a first complete data set, assuming the implementation requirements fall within normal parameters. Thanks again!

Replied November 2022

Andy C.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2022

Review of Collect!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Collect! is straight-forward and efficiency about working accounts, adding notes, and adding payments.

Cons:

Collect! doesn't enforce referential integrity so users can enter statuses, contact codes, note codes, etc... that don't fit with other codes within the system. This can cause confusion when querying the database.

Vendor Response

Hi Andy, Thanks for your review and we are glad you are finding Collect! easy to use and providing good value. Regarding your comment under Cons, you cannot enter a status that does not exist which suggests you have some blank lines in your list. This can easily be configured to suit the way you want the system to work. We will check with you offline to offer configuration support.

Replied October 2022

Michael D.

Verified reviewer

Financial Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed August 2020

Collect! saved the day!

My existing system was on the way out & the vendor made it clear they were not interested in working with small to medium sized firms going forward. I got onboard with Collect! just as my system was about at the end of its' useful lifespan. With the help of the fine technicians @ Collect!, I was not only able to migrate & save my existing system to Collect!, I was also able to expand it to the point where I now have more functionality & productivity at my disposal than at any other time in the 29+ year life of my business. The costs are reasonable & the staff is responsive & very easy to work with. I highly recommend this product & as the title of the review indicates, they really saved the day for me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the straightforward user interface. It is highly customizable & allows me to tailor solutions for my clients directly, without the additional cost of special project programming. It is fast, accurate, affordable & serves all my business needs.

Cons:

I came to Collect! after using a different software solution (1 of the major software vendors to the North American collection industry) for about 25 years. There is a learning curve when attempting to apply existing strategies & tactics to Collect! & the online documentation didn't always answer all my questions. If you do decide to use this software for your business, I would absolutely recommend that you include an implementation & support package that best fits your needs, based upon the size of your business.

Vendor Response

Thank you for recommending the implementation packages. While training is included in purchase, most new users want at least one new business import map or other customized tool to use right away. Also, just send a quick note to support if you think something is lacking in the Help documentation and we will send that page for an edit. Thank you for taking the time for this review.

Replied August 2020

Brad K.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Packed with Features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Collect is affordable, packed with features and has grown with me from 2 users nearly 20 years ago to 15 users today and I know of others who have far more users on the software. It has the ability to automate complex tasks and Collect's support team is always willing to find a solution to make things easier. Collect works hard to keep the software current and is constantly improving "old" functionality and adding new functionality.

Cons:

The ability to create reports, letter templates and more is limitless. Unfortunately, the report layout is not ideal. We've found ways to organize things in the library but there's room for improvement for sure.

Reasons for choosing Collect!

Equal or greater features for far less money and ease of use.

Vendor Response

Thanks for commenting on the configurability of Collect! We continue to develop Collect! knowing that no two users will use the software in exactly the same way. Our product management and development team keeps the need for configurability top of mind, as you know. Reporting is a current development focus and we will be in touch with you offline about this.

Replied November 2022

DeMetrius B.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Reviewed June 2023

Collect Debt Collection Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The key is the robust collection features, payment integrations, and Reg F compliance features. The Customer service and technical support are amazing

Cons:

The development is constantly working to implement new features.

Vendor Response

Thank you for your very positive review. Collect! released a new version in 2021 for Reg F compliance. In keeping with its general philosophy of configurability, compliance features were built flexibly to accommodate the compliance needs of other jurisdictions. Thanks also for noting that Collect! is constantly working on building new features. This year we are adding features to our consumer portal and have just made a new, faster, stronger, more flexible client portal available to our users.

Replied June 2023

Chris D.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Look no further; This is it!

99% paperless collection agency! Everything is where you need it and where it can be found. No lost or missing documents. All stored more securely. Disk space is cheaper than real estate. With a little bit of work -flow mapping and a couple of hours of custom programming by Collect! has resulted in replacing cheque runs and paper statement remittances to clients with e-statements and EFT direct deposits by batch. Massive savings in admin time, postage, and banking costs. Improved margins and greater security.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Logical, simple & straight forward product right out of the box. Incredibly flexible to customize to your client requirements and work flow by yourself or, with the help of Collects! humble and down to earth support staff. Robust help pages (that continue to grow) makes it easy. The recent change to have Collect! running on SQL database bodes well for a bright future and robust future development.

Cons:

Although having well indexed help pages it is sometimes a bit of a struggle to research and find exactly what you are looking for if you are not exactly sure of the technical name within the Collect! universe. This however I accept as more of a "me" limitation than a Collect! limitation.

Reasons for choosing Collect!

Flexibility, cost, and most importantly the incredibly responsive and humble staff on the Collect! team.

Vendor Response

Our technical staff is always ready to work with Collect! users on workflow improvements. Sometimes modest customizations can result in significant efficiencies for a business. Thanks for the great review, Chris. It is a pleasure to work with you.

Replied November 2020

Alexandria G.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Collect review October 30, 2023

I’ve been using Collect for more than 23 years. I have no plans on using or switching to a different system for my collection agency. They know what they are doing and that’s why I’ve stayed with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I’ve been using collect for 23 years. I’m happy with the product. They’re always there to support me when I need help with something that’s not working correctly or to implement changes that are being made through the law

Cons:

Not too much I can say bad about collect. Once you get used to it it works like a dream.

Vendor Response

Thank you for your positive review. We are glad you are making use of Collect!'s full suite of compliance features. Thanks also for acknowledging the solid work of our support department. They are committed to helping you make the best use of the software to build your business.

Replied October 2023

Sue S.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Collect Review

Great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support staff are AWESOME ; Collect features are easy to learn

Cons:

None that I am aware of - support staff handles all minor challenges

Reasons for choosing Collect!

Recommendations, ease of use

Reasons for switching to Collect!

recommendations

Vendor Response

Thank you for your very positive review and your comments on our support staff. Collect! can be used as is with default settings, and it can be massively configured and customized to suit individual needs. Our support staff handles everything from quick application questions to very large customization projects. We are glad you are making such good use of Collect!.

Replied October 2023