ACE 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ACE

4.5

(140)

Pricing

Starting at $975.00 per month

About ACE

Formerly WebAR, ACE is a cloud-based, open-API debt collection platform for collection agencies, attorneys, property managers, healthcare providers and government agencies.

This debt-based platform facilitates account bundling (common debtor), custom payment plans, processes automation, judgment tracking, custom screen layouts, unlimited phone numbers/addresses, unlimited note field space, custom forms, open-office custom letter templates, infinitely expandable database, spread posting, report automation, trust accounting, data mapping, SQL reporting and numerous integrated third-party technologies (payment processing, dialers, email, text messaging, voicemail drops, letters and data enrichment).

Included in the solution: open API; application and database server infrastructure; inherited, high data security/infrastructure compliance certifications (SOC, PCI, HIPAA, ISO, FedRAMP, etc.); real-time, multi-site data backups; document storage and real-time backups; business analytics; comprehensive change logs; customer service; monthly updates and software upgrades; and proprietary consumer negotiation avatar (virtual agent collector).

ACE Screenshots

ACE Pricing and Plans

Starting price: $975.00 per month

Free Trial

Free Version

Basic

$975.00

per feature, per month

No plan information available

ACE Features

Popular features found in Debt Collection
Automated Notices
Client Management
Compliance Management
Contact Management
Credit Reporting
Electronic Payments
In-House Collections
Multiple User Accounts
Real-Time Reporting
Transaction Management
Workflow Management
More features of ACE
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Auto-Dialer
Automated Scheduling
Borrower Management
Business Process Automation
Callback Scheduling
Call Recording
Collection Agencies
Commission Management
Credit Card Processing
Customizable Reports
Customizable Templates
Data Import/Export
Email Templates
Historical Reporting
Invoice Management
Monitoring
Multi-Channel Communication
Multiple Payment Options
Partial Payments
Payment Collection
Payment Plans
Real-Time Analytics
Real-Time Updates
Reminders
Reporting & Statistics
Risk Assessment
Search/Filter
Self Service Portal
Template Management
Third-Party Integrations
User Management

ACE Integrations

Amazon Aurora

LiveVox

PaymentVision

Nuvei

TCN

ACE User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

27%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.6

Functionality

4.5

Troy D.

Used unspecified for unspecified

Review source

Reviewed April 2016

Terrible

I could not be any more disgusted with this company and some of their employees. First off, what we saw in the demo was NOT active after we signed their contract and we were told we would have to "upgrade". Their President Matthew apparently does not care about his customers or his reviews, more of a "do what you want, we don't care" mentality. Their tech agent Kyle Nelson is unprofessional and takes most concerns and complaints as a joke. Their software works when they want it to work and we had issue after issue. Their software is not user friendly and in my opinion is not collection friendly. More than 70% of the time we had issues logging in, setting up clients and never had the ability to run reports. Buyers Beware, they will make you feel like you and only you matter until you sign the agreement. I would never recommend these people to anyone.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

As President of InterProse I would like to personally address Mr. Davis' comments. The InterProse team is professional, caring and focused on our client's success. A review of other Capterra Reviews suggests our customers agree, and that WebAR is a world-class product. We are always happy to share references with prospective customers to address questions about our approach to engaging customers in their successful implementation of the software as well as their overall business success. With twenty+ years of experience in this industry, our team goes the extra mile to advise and guide each customer in the use of WebAR with the goal of maximizing their results. If there were an event where we were in breach of a mutually agreed upon contract, I would gladly refund every dollar paid. In the case of Mr. Davis' interaction with us, such was not the case. If you have questions about this review, our product or our team, feel free to contact me directly at matthew.hill@interprose.com.

Replied September 2016

Tyson S.

Used unspecified for unspecified

Review source

Reviewed June 2012

Great product, Great Service

Service is top notch and the techs are knowledgeable of the industry so they understand what you need and they get it done right the first time. Highly recommend this company

Ratings Breakdown

Ease of use

Customer support

Pros:

Webar has created services that have increased revenue and decreased time. The best of both worlds. The #1 Pro is the automated payments system allows my debtors to login and make partial payments, payment in-full or simply dispute their account. It automatically updates the account applies the payment and/or updates all credit bureau reporting. The ability to customize the flow of accounts myself and not having to pay to have custom programming has allowed me to make changes to how I work accounts without having to pay outstanding bills to get it done Clients love the fact that they can add accounts themselves and they don't even realize they are saving my agency money. Clients can also login to view their accounts and many times answer their own questions without calling our office.

Cons:

The only bad thing, which really isn't a bad thing is I have to set time aside to actually contact my client to build the personal relationship, because they really never have a reason to call...

Vendor Response

¿Tyson, Thank you for the Great review of WebAR Debt Collection Software. We have been doing business with you for many years. You were customer #2 on WebAR Collections, you and many others have been key in WebAR maturing over the years. We really do appreciate you and your business. We look forward to many more years to come. Thank you! ~ The InterProse Team

Replied March 2015

Leon B.

Used daily for more than 2 years

Review source

Reviewed September 2017

When it is working it is great, when it doesn't it is a nightmare.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The automation when it is working properly.

Cons:

We have been running WebAR for 4 years this Fall. I would say between years 2-3 we saw a definite fall off in customer support. Recently beginning this year, they have addressed this concern by hiring on additional staff and the turnaround although still in its infancy is greatly noticeable. Previously I would have to track and follow up with support as they would not keep me in the loop with updates or questions regarding my issues. This year has been a complete 180. Responses are timely, informative, and helpful. I rate customer support as a 3 because of the average of poor service in the past, but if this trend continues it would easily be a 5.

Michael W.

Verified reviewer

Telecommunications

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed November 2023

Great modern, browser-based collection software platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The configurability and ability to integrate via API.

Cons:

Data migration and mapping from other systems can be tedious.

Sandy S.

Verified reviewer

Government Relations

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

WebAR review

Customer service is great. Quick response times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly. Can be customized to meet our needs. Very good customer service. Love the work lists, as we did not have with our previous product.

Cons:

It is more of a third party collection tool, and we are not a third party collection agency.

Reasons for choosing ACE

ACE would meet our needs better. Much better customer service with Interprose/ACE.

Reasons for switching to ACE

The FoxPro product was not supported anymore.

Rick L.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 6 months

Reviewed December 2020

Thorough Planning!!!

We are currently the Virtual Business Analysis Planning Process. This process has been great. The thoroughness of the analyst, [SENSITIVE CONTENT HIDDEN], and detail captured from our discussions has been like nothing experienced from previous engagements on other projects. I truly believe the amount of detail captured here will minimize implementation issues and risks ultimately setting us for great success!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been working from an outdated proprietary system that was built for another line of business, so switching to this software will allows us to tailor directly to our business. This will have a direct impact on the efficiency of our team ultimately driving an increase in revenue.

Cons:

We are still in the planning phase at this time, so no dislikes to speak of at this time. The functionality offered appears to be significantly better than current system offering.

Reasons for switching to ACE

We needed a solution tailored to our business, and to retire and old, antiquated system.

FRANK P.

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2016

BEST COLLLECTION SOFTWARE

WE HAVE BEEN USING WEBAR FOR OVER TWO YEARS AND THE SOFTWARE HAS EXCEEDED ALL OUR EXPECTATIONS, WE WOOKED WITH MANY OTHER PLATFORMS AND FOR EASE OF USING THERE IS NO BETTER SOFTWARE ON THE MARKET THEN WEBAR

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EASE OF USE

Cons:

NOTHING

Sean F.

Banking

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2016

WebAR Review

The experience with the implementation team was great, however after implementation we were switched over to customer support and those folks need some classes on how to win friends and influence people. Typical IT support group, act like your bothering them when you ask a question or reply in a way that implies you are stupid because you didn't know how to do something.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has all the features the collectors need to collect debts.

Cons:

The dashboard could use work, we haven't gotten proper totals from the get go.

EVIE C.

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2016

SIMPLE USE

A WONDERFUL SOFTWARE TO USE, MADE EASY AND WORKS WELL WITH OUR BUSINESS MODEL. SIMPLE TO UNDERSTAND AND NAVIGATE.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

MAKES FINDING ACCOUNTS EASY AND LOVE HOW REPORTS CAN EASILY BE OBTAINED.

Tyson S.

Used unspecified for unspecified

Review source

Reviewed March 2015

Finally a virtual agent that works

Pros: Ammina is collecting even when were not open. Debtors login late at night and the payment is applied to the account that day. It s remarkable to sign in each day and see that we re already collecting money. Debtors can also login and dispute their debt, which loads the entire dispute right onto the account and updates credit reporting. Ammina walks debtors through a series of steps that make it easy to get what you need from the debtors without having to talk to them. All in all, this is a feature that pays for itself many times And she speaks spanish and english. Cons: None because you can set up the requirements. For example if you don't accept payments under $100 you can add that... or if you only accept payment in-full you can add that... or if you don't want debtors to be able to dispute their account you can stop that... If there ever is something you don't like about this product you can change it. Overall: Very highly recommend this product. If you've never had an employee that can work 24/7 and never gets tired, You don't know what you're missing out on.

Ratings Breakdown

Ease of use

Customer support

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