Envoy is an amazing partner

Pros

The platform is very user-friendly. I have worked with other B2B platforms, and the launching updates on other platforms always resulted in a massive number of confused customers. With Envoy, we get very few calls/emails afterward. The functionality is not only intuitive, but Envoy’s training materials are phenomenal and answer the users’ questions. Envoy is also in a constant state of growth and improvement to best fit what the industry needs and wants. Envoy’s roadmap not only focuses on external trends, but they solicit feedback to identify any challenges they can help resolve for their current customers. Meaning their engagement doesn’t end on launch day. They are a continuously committed partner.

Cons

It can be possible for your business to grow at a slower speed than Envoy's growth. Meaning there can be industry wide changes which your business may not be ready to make. In one example, an improvement was made to replace an existing way to load/display marketing materials. We were still producing materials in an older format which was no longer supported. However, Envoy gave us a very early warning of the upcoming change and partnered with our Marketing teams which ultimately helped us grow and embrace the changes. We are very pleased with the changes now, even if we were a bit resistant at first.

One of our best decisions!

Overall experience with the software is great. But what was even more surprising was the amazing service provided by the Envoy B2B team. They provide top notch service, and they really want the product to WORK for their customers. I've never worked on a smoother implementation process over my 12 year career, which still blows my mind to this day.

Pros

This software is SO easy to use. It has been incredibly intuitive and has made seasonal updates, order entry, and inventory management a breeze. Our customer service team has experienced productivity gains and customers and sales reps have embraced the tool as it gives them accurate inventory for placing fill orders.

Cons

I can think of nothing! At first there were a couple of features we were hoping for, but there have been a couple of major updates, and those features were added!

Easy to use and maintain

Been a quick learning curve to get the most out of the product. Due to the pandemic we had to accelerate our plans on opening this platform up wider to our customer base. As the platform is easy to set up and provides a great experience for customers we have seen minimal impact to our wholesale orders despite not being able to see them in person at all for this seasons sell in.

Pros

Ease of use! The platform does not over complicate the process of creating catalogues and content for customers. The help pages are very clear and failing that customer support is outstanding.

Cons

Nothing major, there are tiny UX things such as the way it filters certain sections but they are minor things and Envoy are always making improvements.

Envoy Review

My overall experience has been amazing. It has brought our company's wholesale side of the business to another level. We can now capture orders without manually entering them, this was huge for use with our growth happening so fast.

Pros

Easily captures orders with out manually entering them.

Cons

That I can export a fresh ATS from a catalog.