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Supported Operating System(s):
Web browser (OS agnostic)About Envoy B2B
Envoy B2B is a wholesale e-commerce solution built to empower brands to grow their wholesale channels. Offering both content and commerce features in one place, Envoy B2B is a one-stop destination for retailers and reps.
Envoy B2B’s Showroom feature engages retailers with interactive stories and Presentations to guide them throughout the season, deliver always-up-to-date product lines with Catalogs, and build targeted Assortments for specific retailers. Showroom keeps brands connected to their retailers, while retailers can stay educated on the products they carry.
Envoy B2B also delivers robust, 24/7 commerce features. Retailers can use Envoy B2B’s ordering tools to create pre-books and at-once orders all season long. Visualization tools ...
Products
Supported Operating System(s):
Web browser (OS agnostic)Overall rating
4.75 / 5 stars
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March 2019
Kelly from Wolverine Worldwide, Inc.
Company Size: 1,001-5,000 employees
Industry: Apparel & Fashion
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Envoy is an amazing partner
Pros
The platform is very user-friendly. I have worked with other B2B platforms, and the launching updates on other platforms always resulted in a massive number of confused customers. With Envoy, we get very few calls/emails afterward. The functionality is not only intuitive, but Envoy’s training materials are phenomenal and answer the users’ questions. Envoy is also in a constant state of growth and improvement to best fit what the industry needs and wants. Envoy’s roadmap not only focuses on external trends, but they solicit feedback to identify any challenges they can help resolve for their current customers. Meaning their engagement doesn’t end on launch day. They are a continuously committed partner.
Cons
It can be possible for your business to grow at a slower speed than Envoy's growth. Meaning there can be industry wide changes which your business may not be ready to make. In one example, an improvement was made to replace an existing way to load/display marketing materials. We were still producing materials in an older format which was no longer supported. However, Envoy gave us a very early warning of the upcoming change and partnered with our Marketing teams which ultimately helped us grow and embrace the changes. We are very pleased with the changes now, even if we were a bit resistant at first.
Response from Envoy B2B
Replied April 2019
Thank you for the kind words and your partnership! Cheers, - Team Envoy B2B
March 2019
Katie from See Kai Run
Company Size: 11-50 employees
Industry: Wholesale
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
One of our best decisions!
Overall experience with the software is great. But what was even more surprising was the amazing service provided by the Envoy B2B team. They provide top notch service, and they really want the product to WORK for their customers. I've never worked on a smoother implementation process over my 12 year career, which still blows my mind to this day.
Pros
This software is SO easy to use. It has been incredibly intuitive and has made seasonal updates, order entry, and inventory management a breeze. Our customer service team has experienced productivity gains and customers and sales reps have embraced the tool as it gives them accurate inventory for placing fill orders.
Cons
I can think of nothing! At first there were a couple of features we were hoping for, but there have been a couple of major updates, and those features were added!
Response from Envoy B2B
Replied March 2019
Thanks Katie! See Kai run is an amazing brand with an excellent team!
October 2020
Kellie from Joules
Company Size: 501-1,000 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2020
Easy to use and maintain
Been a quick learning curve to get the most out of the product. Due to the pandemic we had to accelerate our plans on opening this platform up wider to our customer base. As the platform is easy to set up and provides a great experience for customers we have seen minimal impact to our wholesale orders despite not being able to see them in person at all for this seasons sell in.
Pros
Ease of use! The platform does not over complicate the process of creating catalogues and content for customers. The help pages are very clear and failing that customer support is outstanding.
Cons
Nothing major, there are tiny UX things such as the way it filters certain sections but they are minor things and Envoy are always making improvements.
Response from Envoy B2B
Replied November 2020
Thanks for the review, Kellie! We love working with your team.
March 2019
Avery from Howler Brothers
Company Size: 2-10 employees
Industry: Apparel & Fashion
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
Envoy Review
My overall experience has been amazing. It has brought our company's wholesale side of the business to another level. We can now capture orders without manually entering them, this was huge for use with our growth happening so fast.
Pros
Easily captures orders with out manually entering them.
Cons
That I can export a fresh ATS from a catalog.