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S2K Warehouse Management Software

S2K Enterprise Management Software by VAI is a fully integrated ERP system designed to manage mid-sized and enterprise businesses in the wholesale distribution, manufacturing and speciality retail industries, across many vertical markets... Read More
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WISE

For companies looking for a warehouse management solution, WISE by Royal 4 Systems is a rules-based WMS system that is configurable to suit the unique needs of each business. The rules are in English and are user defined. This system... Read More
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Slingshot Enterprise Business Suite

Slingshot Enterprise Business Suite is a cloud-based enterprise resource planning (ERP) solution for midsize to large businesses. The software offers an integrated suite with procurement and order fulfillment, supply chain planning,... Read More
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SphereWMS

SphereWMS warehouse management software optimizes workflow, direction, and processes at an operational level to increase efficiency and drive down costs for 3PL's, distribution, fulfillment, e-commerce, and retail operations. Inventory... Read More
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Coupa Cloud Spend Management

Coupa Cloud Spend Management combines deep knowledge of e-procurement and expense management with a cutting-edge cloud computing architecture to help businesses spend smarter and save more. It brings industry leading innovations in... Read More
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ShippersEdge

For companies looking for a simple, budget-friendly TMS solution, ShippersEdge is a web-based, highly scalable route optimization system that manages shipping logistics from beginning to end across the entire enterprise. ShippersEdge... Read More
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3PLink by Camelot 3PL

3PLink provides a fully automated, truly comprehensive Warehouse Management System specifically designed for the third party logistics industry (multi-client, client-owned inventory). A market leader since 1987, Camelot 3PL Software... Read More
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Basware Procurement

Basware Procurement Software helps companies buy and pay for goods and services in a simplified, paperless, and cost efficient way. The solution allows companies to see everything that’s being ordered, purchased, and received, automate... Read More
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Kenandy Cloud ERP

Kenandy cloud-based ERP is an enterprise resource planning solution built on Salesforce platform and created to help companies manage designing, manufacturing and product distribution workflows. It enables businesses to manage core... Read More
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3PL Warehouse Manager by 3PL Central

3PL warehouse manager is a cloud-based warehouse management system designed for third-party logistics companies to manage multiple customers, processes and billing schedules. The system enables access to real-time information and provides... Read More
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Da Vinci Supply Chain Business Suite

Wolin Design Group (WDG) helps companies of all sizes manage their supply chain by providing products that address the challenges found in today's competitive business environment. With WDG, organizations have access to both traditional... Read More
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Cadence WMS

Consistently listed as on of the Top 100 Logistics Companies, Cadre Technologies utilized more than 10 years of industry experience to develop Cadence WMS, a comprehensive Warehouse Management System that offers improved inventory... Read More
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Snapfulfil

Snapfulfil by Synergy North America is a full-featured cloud-based/Software as a Service (SaaS) warehouse management system (WMS) designed to meet the needs of a variety of businesses in a multitude of industries, including manufacturing,... Read More
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Conga Novatus Contract Management

Conga Novatus Contract Management software is a solution designed to help businesses generate, track, maintain and report on important business contracts. Conga Novatus Contract Management solution automates the CLM process from creation... Read More
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ViewPoint Logistics

For over four decades, Maves has been delivering solutions that manage the storage, handling and distribution of materials in the Supply Chain. Maves' flagship product, ViewPoint Logistics, was designed specifically for third-party... Read More
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POOL4TOOL

POOL4TOOL is a robust Supply Chain Management system that streamlines the movement of information between clients and suppliers, smoothing all processes from purchase orders to inventory management. The creators of POOL4TOOL pride... Read More
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Infor Supply Chain Management

Infor Supply Chain Management is a powerful tool designed to help organizations optimize their supply chain from end-to-end. With analytics at its core, Infor SCM helps you gain greater visibility into every facet of your supply... Read More
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Enterprise WMS and Interchange EDI

Enterprise WMS and Interchange EDI by Ramp Systems is a warehouse management system (WMS) that provides tools for both asset-based and non-asset-based 3rd party logistics (3PL) companies. The software has a report writer feature that... Read More
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Latitude WMS

PathGuide Technologies delivers comprehensive warehouse management systems to optimize productivity and key processes across a distribution enterprise. Their flagship product, Latitude WMS, is engineered to embrace the system’s... Read More
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TECSYS EliteSeries

TECSYS, one of the leaders in the market, provides a series of supply chain management solutions suitable for mid-size and large distribution companies. They currently service over six hundred corporations in verticals such as healthcare,... Read More
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Kinaxis RapidResponse

Delivered as a set of configurable applications, Kinaxis RapidResponse is a supply chain management solution that helps large enterprises with planning. RapidResponse offers organizations the supply chain planning and analytics capabilities... Read More
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TPSynergy

TPSynergy is a Web-based supply chain management (SCM) solution that offers users a suite of applications to that can help companies of many sizes and types manage their supply chain from beginning to end. Integrated supply chain planning,... Read More
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Pronto Xi

Pronto Xi by Pronto Software is a fully integrated enterprise resource planning (ERP) suite that provides core applications, such as financial accounting and business intelligence, alongside sales and marketing modules, supply chain... Read More
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Lead Commerce

Lead Commerce is an integrated order management suite that offers applications like inventory management, merchandise planning, and customer relationship management. The solution helps small and midsize businesses streamline and automate... Read More
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Wireless Warehouse in a Box™ by Systems Logic

Having mobility in mind, Wireless Warehouse In A Box™ offers turnkey WMS software with tier 1 capability with a multi-language, mobile solution. From blind receipts and directed put-away, to full pick, pack, ship and carrier compliance... Read More
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Synapse

Created by Zethcon, Synapse is an end-to-end Warehouse Management System for small to mid-sized businesses. This system is geared towards 3PLs and offers many 3PL-centric features. However, it also works well for a variety of other... Read More
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UltraShipTMS

UltraShipTMS is a web-based Transportation Management System platform with integrated private fleet management capabilities for in- and out-bound logistics across all modes and has been on the market since 2001. The core TMS module... Read More
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Apprise

Apprise offers organizations an enterprise resource management (ERP) and supply chain management solution developed for consumer goods manufacturers, importers and distributors. It is suitable for companies operating internationally... Read More
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Oracle SCM Cloud

Oracle SCM Cloud offers a full suite of applications for companies to manage their supply chain, distribution, manufacturing, inventory management, and fleet.  Using product development, users can create a detailed bill of material... Read More
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Atlas Planning Suite

Atlas Planning Suite, provided by John Galt Solutions, is a supply chain management platform designed to suit the needs of scaling businesses in various industries. Companies in manufacturing, agriculture, industrial equipment, hospitality... Read More
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Contract Insight Contract Management

Contract Insight is a contract lifecycle management solution developed by CobbleStone Systems. It can be deployed either on the customer’s premises (with perpetual licensing) or in the cloud (with monthly subscription licensing). Contract... Read More
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Infoplus

Infoplus is an inventory management solution for small to midsize organizations in industries including consumer goods, electronics, food and beverage, retail, pharmaceuticals and more. The system is offered primarily as a web-based... Read More
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BlueCherry

BlueCherry is an enterprise resource planning (ERP) suite featuring modules for omnichannel planning, product lifecycle management (PLM), shop floor control, logistics, e-commerce, finance and electronic data interchange. It is suitable... Read More
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Rose Rocket

Rose Rocket is cloud-based transportation management software (TMS) that helps manage the business requirements of Less-Than-Truckload (LTL) carriers. Rose Rocket can be used either as a full-suite TMS or carriers can add any Rose... Read More
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SpendBoss

SpendBoss is a cloud-based supply chain management (SCM) solution suitable for small to midsize businesses in a variety of industries. Key features include spend management, analytics, budgeting and product ordering. SpendBoss enables... Read More
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Sage X3

Sage X3 is an enterprise business management software suite that includes integrated functionality for financial management, sales, customer service, distribution, inventory, and manufacturing, and business intelligence. Sage X3 is... Read More
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Vision Sourcing & Demand

Jesta I.S. provides fully-integrated omni-channel retail, inventory management, and supply chain solutions. The web-based Vision Suite includes PLM, Sourcing & Demand, B2B eCommerce, Merchandising, DC, Web Order Fulfillment, POS, Financials,... Read More
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Epicor Supply Chain

Epicor supply chain management (SCM) software is a highly scalable solution that helps users increase their supply chain performance by increasing their visibility. The solution provides tools that streamline operations across the... Read More
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IBS Enterprise

IBS has over 30 years of experience producing software solutions for supply chain managers and distributors. With over forty modules assisting 2,000+ global customers, IBS has become a leading provider of ERP software solutions. IBS... Read More
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Transplace TMS

Transplace is a non-asset based third party logistics (3PL) provider, offering manufacturers and retailers logistics technology and transportation management services. These services include intermodal, truck brokerage, logistics... Read More
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JDA Software

JDA Software provides industry leading global supply chain solutions for large and enterprise companies across a wide array of verticals. Over 6,000 users worldwide have improved visibility across the supply chain and increased profits... Read More
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SAP - SCM

Over 30,000 companies, spanning 120 different countries, are using SAP ERP Financials to conduct their financial management. Noteworthy names include General Mills and Office Max. SAP ERP Financials is a part of SAP’s Business Suite,... Read More
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PackManager

PackManager is a comprehensive solution developed to support the unique and often complex needs of contract packagers and manufacturers. PackManager effectively manages every facet of packaging and fulfillment operations, from quoting... Read More
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BravoAdvantage

BravoAdvantage is a procurement platform provided by BravoSolution that integrates upstream and downstream procurement processes. The platform includes supplier value management, spend analysis, sourcing, contract lifecycle management,... Read More
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Logimax

Logimax is a warehouse management system that leverages the strength of the IBMi platform.  It is built for 3PL and multi-customer warehouse businesses. It is also suitable for industries such as consumer packaged goods, pharmaceuticals,... Read More
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iTracker

iTracker Hosted 3PL Software by Traker Systems is a SQL, hosted web-based management system with RF scanning capabilities. It is designed to provide warehouse management system for the 3PL industry. iTracker provides unlimited users... Read More
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Visual Supplier Analysis & Assessment Modules

For companies managing and sustaining multi-tier supply chains, Visual Supplier Analysis & Assessment Modules (VSAAM) offers a comprehensive Supply Chain Management (SCM) Intelligence solution that helps mitigate risks while also offering... Read More
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AMT

AMT is a robust, cutting-edge Enterprise Resource Planning (ERP) solution that was developed specifically for small to medium-sized apparel and retail firms that manage everything from clothing to accessories, footwear and electronics.... Read More
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Real Time Value Network

One Network's Real Time Value Network (RTVN™) is a powerful cloud-based supply chain management solution that helps larger organizations optimize their supply chain, decrease inefficiencies, improve service, and increase profitability.... Read More
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Claritum

With over 150,000 users in 35 countries, Claritum’s cloud based spend management platform streamlines source-to-settle processes for mid-sized and enterprise-level organizations.  From source to settle, organizations have an automated... Read More
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Buyer's Guide

Managing inventory is an important job in any company that sells and ships goods. Making sure orders are accurate and delivered on time is vital to keeping customers happy. Therefore, it’s important to strive for a “perfect order” every time.

That’s where an order management system (OMS) comes in. OMS software gives supply chain managers a bird’s eye view of open orders, available inventory, payment and delivery status and more. Managers can use this information to identify potential problems and optimize processes to keep purchasing and fulfillment running smoothly.

If you’re considering an order management system for your business, this guide is for you. Here’s what we’ll cover:

What Is Order Management Software?
Who Buys Order Management Software?
Common Order Management Functionality
Potential Order Management Software Benefits
Market Trends to Understand

What Is Order Management Software?

Order management software supports order capturing, processing and fulfillment of orders from the point of purchase through payment and delivery.

Businesses that use this type of system have:

  • Access to customer, vendor and purchase order records.
  • A real-time overview of available inventory quantities and locations.
  • The ability to set rules so the system determines the best way to source orders based on inventory location and availability.
Inventory quantities, types and status for Orderhive 

Inventory quantities, types and status for Orderhive

 

Who Buys Order Management Software?

Retail companies are the primary purchasers of order management systems. Multichannel retail businesses are complex, often dealing with a large number of suppliers, warehouses and fulfillment channels.

Companies in industries that manage supply chain demands also benefit greatly from the added efficiency this type of software brings. These industries can include:

  • Health care
  • Food distribution
  • Manufacturing
  • Transportation

Order management is useful for any size B2C, B2B or wholesale company. This can include anything from small e-commerce companies processing single units at a time to large enterprises filling orders of thousands of units.

Common Order Management Functionality

Order management applications are diverse. Some vendors offer integrated suites with a large number of modules, while others specialize in one or two particular functions. Most, however, include the following core functionalities:

Customer database A customer database is, as the name implies, a database for customer information. At the very least, it will store customer and vendor data, current and past orders, delivery receipts, invoices and payments. The more customizable the system, the more types of data a business can store.
Catalog management Gives managers the tools to import and maintain catalog content. Some products allow suppliers to manage and revise items themselves, so the content is always accurate. Other features may include revision tracking, automatic categorization, taxonomy management and user access/privilege control.
Inventory management Works to manage inventory levels, track shipping costs, identify trends and more. This makes it possible to forecast and optimize inventory planning strategies.
Order fulfillment Order fulfillment and tracking systems track unpaid orders and streamline the entire fulfillment process. Systems use rules and algorithms to review orders and determine the most efficient way to fill them.

 

Order fulfillment details in Snapfulfil 

Order fulfillment details in Snapfulfil

 

Potential Order Management Software Benefits

Businesses that choose the right OMS can realize several key benefits. Most commonly, an OMS will help users to:

Speed order processing. With greater visibility of the order-to-delivery cycle, it’s possible to find bottlenecks and improve the process.

Reduce back orders and delays. Since inventory data is always up-to-date, managers can predict shortages and make plans to circumvent them. An OMS also simplifies reordering, so it’s easier to maintain optimal inventory levels.

Improve customer service. Greater overall efficiency and an error-free order-to-delivery cycle naturally leads to more satisfied customers. At the same time, customers can know the availability of items in their order.

Market Trends to Understand

As e-commerce and automation become more important to businesses, be sure to keep these current trends in mind when choosing an OMS:

Businesses are looking for a unified omnichannel management system. A unified omnichannel business management system is capable of managing customer interactions and information, updating warehouse inventory, accessing accounting information, managing the retail order supply chain and much more.

Nowadays, businesses are looking for integrated suites that not only automate the entire order distribution process, but can also help manage in-house inventory, monitor retail point of sale, control warehouse operations and coordinate with logistics providers via a single integrated solution. Such unified offerings help businesses manage multiple operations from a single platform.

Demand for integrated solution increases. Most small and midsize OMS vendors are not capable of providing unified suites that can offer multiple capabilities within a single solution. In such cases, they provide a suitable integration tool or an application programming interface (API) for integrating the solution with other business applications, such as customer relationship management (CRM), enterprise resource planning (ERP), business intelligence and transportation management systems.

Even businesses having separate applications for different operations give preference to solutions that can offer seamless integration with other in-house systems and applications. This kind of an integrated architecture streamlines the flow of information between applications and provides a scalable environment in which new applications can be deployed and connected to the existing network easily.

Many businesses also look for an OMS solution that can integrate with various e-commerce websites, such as Amazon and eBay, for selling products directly through these channels.

 

Multichannel order processing in ChannelGrabber

 

Multichannel order processing in ChannelGrabber

Rise in demand for cloud-based offerings. More and more OMS software vendors are upgrading their solutions from on-premise to cloud-based deployment models. In cloud-based deployment, the hardware and supporting infrastructure is hosted on the vendor’s premises, and users access the interface through a web browser via any internet-enabled device. Such a deployment model benefits both software providers and end users in terms of cost, centralized system management, fewer network errors and enhanced solution scalability.

Vendors can also host their applications on third-party cloud service providers, such as Amazon, Microsoft and Google, and further reduce their service prices so end users can manage their orders and inventory at a lower cost. Such a model also saves end users from the trouble of software and hardware installation.

Mobility. Users are giving priority to mobile-friendly solutions that are easy to access on tablets and smartphone devices as well as desktops and laptops. Such mobility enhances users’ productivity in tracking business operations on the go. Most order management solutions come with dedicated mobile apps that are compatible with different mobile operating platforms including Android, iOS and Windows. These apps not only help businesses streamline the entire quote-to-order process but also improve the overall user experience by providing all order-related information on their fingertips.

Big-data analysis. Most businesses are looking for solutions that can analyze the huge chunks of data collected from multiple data points during customer interactions and order delivery. Such analysis helps businesses generate suitable insights regarding demand forecasting, improving forecast accuracy, reducing forecast errors and studying customer behavior. It also helps in order capacity optimization, especially when a business has multiple product offerings.