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Tradogram

FrontRunners 2024

Tradogram is a cloud-based procurement management solution. Users can choose from a list of integrated modules such as supplier management, purchase-to-pay, contract management, strategic sourcing and order management. Team manag...Read more about Tradogram

4.5 (94 reviews)

16 recommendations

Item

Item is a cloud-based solution that helps streamline supply chain and warehouse management. In-depth, real-time visibility is at the heart of Item's features, providing a comprehensive view of warehouse activities, inventory, empl...Read more about Item

4.5 (11 reviews)

15 recommendations

Shipedge

The Shipedge Platform was created to solve the challenges associated with the complete order management lifecycle and supporting activities. We’re dedicated to providing innovative solutions to make commerce easier and more connec...Read more about Shipedge

4.5 (8 reviews)

12 recommendations

Precoro

Precoro is a cloud-based purchasing software that streamlines procurement processes for SMBs and Enterprises. Key features include purchase order creation and delivery, blanket PO, visual analytics on spends by departments, billin...Read more about Precoro

4.8 (221 reviews)

8 recommendations

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Agiliron

Agiliron is an all-in-one Retail Management System which allows you to manage all orders, inventory and CRM records, from all channels, in one place. Agiliron also integrates with many of your existing business tools like Quickb...Read more about Agiliron

4.5 (41 reviews)

7 recommendations

Procurify

Procurify’s easy-to-use Intelligent Spend Management platform provides hundreds of organizations worldwide with real-time visibility and control over all business spend. By bringing more spend under management, our customers captu...Read more about Procurify

4.5 (173 reviews)

6 recommendations

Order.co

FrontRunners 2024

Order.co is the first and only Spend Efficiency Platform that helps businesses save time, save money, and gain clarity into their spend. Order.co eliminates manual purchasing and payment tasks and gives your team one place to purc...Read more about Order.co

4.3 (104 reviews)

6 recommendations

Kechie

Kechie Distribution Management efficiently manages internal and external resources. Suited for growing businesses, the management tools provide control of replenishment, warehouse management, pick, pack, and ship, procurement, pro...Read more about Kechie

4.6 (36 reviews)

6 recommendations

Tecsys Elite

Tecsys’ Elite™ provides a series of cloud-based supply chain management solutions suitable for midsize to large distribution companies. The company currently services a wide range of verticals such as healthcare, service parts, he...Read more about Tecsys Elite

3.8 (10 reviews)

6 recommendations

VeraCore

The VeraCore Fulfillment Solution was developed for leading 3PLs, order fulfillment companies, and online retailers. VeraCore is designed to be at the core of your fulfillment business. More than just pick & pack software, VeraCo...Read more about VeraCore

4.6 (21 reviews)

5 recommendations

NetSuite

FrontRunners 2024

With an integrated system that includes ERP, financials, commerce, inventory management, HR, PSA, supply chain management, CRM and more – NetSuite enables fast-growing businesses across all industries to work more effectively by a...Read more about NetSuite

4.2 (1535 reviews)

4 recommendations

Oracle Fusion Cloud SCM

Oracle Supply Chain Management (SCM) With Oracle Supply Chain Management (SCM) & Manufacturing, organizations can respond quickly to changing demand, supply, and market conditions. Seamlessly connect your supply chain to create a...Read more about Oracle Fusion Cloud SCM

3.9 (9 reviews)

4 recommendations

Advatix Cloudsuite

Advatix Cloudsuite (ACS) is a comprehensive suite of cloud-based products and tools designed to optimize and streamline supply chain and business operations across various industries. Leveraging cutting-edge technology, ACS helps ...Read more about Advatix Cloudsuite

No reviews yet

4 recommendations

Da Vinci Supply Chain Business Suite

Da Vinci is a cloud-based supply chain management (SCM) solution designed specifically for 3PLs, internet retailers and wholesale businesses with demanding warehouse, fulfillment and transportation needs. In addition to a WMS an...Read more about Da Vinci Supply Chain Business Suite

4.5 (17 reviews)

3 recommendations

Avectous

Avectous is a cloud-based warehouse management solution that helps businesses manage shipping, forecasting, slotting and other processes. The platform provides task-based management, kitting, and API integrations to optimize proce...Read more about Avectous

5.0 (1 reviews)

2 recommendations

ShipMonk

FrontRunners 2024

ShipMonk provides DTC ecommerce businesses and brands seeking B2B retail distribution and omnichannel fulfillment the technology they need to grow and scale efficiently. Our advanced 3PL platform offers a cloud-based order, inve...Read more about ShipMonk

4.1 (137 reviews)

1 recommendations

ShipHawk

At ShipHawk, we’re dedicated to improving and automating the world behind the buy button for growing companies. The reality today is that independent businesses must deliver on expectations set by the mega-retail giants and they h...Read more about ShipHawk

4.8 (31 reviews)

1 recommendations

Ramp Enterprise WMS

Enterprise WMS and Interchange EDI by Ramp Systems is a warehouse management system (WMS) that provides tools for both asset-based and non-asset-based 3rd party logistics (3PL) companies. The software has a report writer feature t...Read more about Ramp Enterprise WMS

4.9 (19 reviews)

1 recommendations

Etail Vantage Platform

Etail Solutions is a leading commerce integration platform, solving some of ecommerce’s most complex integration and automation problems for brands, 3PLs and large resellers since 2010. Our mission is to make every digital comm...Read more about Etail Vantage Platform

1.5 (2 reviews)

1 recommendations

Algo

Algo is a cloud-based supply chain planning platform that tracks inventory and demand across various channels and locations. The analytically enhanced platform integrates disparate business data, providing real-time predictive ana...Read more about Algo

No reviews yet

1 recommendations

Buyers Guide

Last Updated: March 16, 2023

Managing inventory is an important job in any company that sells and ships goods. Making sure orders are accurate and delivered on time is vital to keeping customers happy. Therefore, it’s important to strive for a “perfect order” every time.

That’s where an order management system (OMS) comes in. OMS software gives supply chain managers a bird’s eye view of open orders, available inventory, payment and delivery status and more. Managers can use this information to identify potential problems and optimize processes to keep purchasing and fulfillment running smoothly.

If you’re considering an order management system for your business, this guide is for you. Here’s what we’ll cover:

What Is Order Management Software?

Who Buys Order Management Software?

Common Order Management Functionality

Potential Order Management Software Benefits

Market Trends to Understand

What Is Order Management Software?

Order management software supports order entry, processing and fulfillment of orders from the point of purchase through payment and delivery.

Businesses that use this type of system have:

  • Access to customer, vendor and purchase order records.

  • A real-time overview of available inventory quantities and locations.

  • The ability to set rules so the system determines the best way to source orders based on inventory location and availability.

Inventory-quantities-types-and-status-for-Orderhive

Inventory quantities, types and status for Orderhive

Who Buys Order Management Software?

Retail companies are the primary purchasers of order management systems. Multichannel retail businesses are complex, often dealing with a large number of suppliers, warehouses and fulfillment channels.

Companies in industries that manage supply chain demands also benefit greatly from the added efficiency this type of software brings. These industries can include:

  • Health care

  • Food distribution

  • Manufacturing

  • Transportation

Order management is useful for any size B2C, B2B or wholesale company. This can include anything from small e-commerce companies processing single units at a time to large enterprises filling orders of thousands of units.

Common Order Management Functionality

Order management applications are diverse. Some vendors offer integrated suites with a large number of modules, while others specialize in one or two particular functions. Most, however, include the following core functionalities:

Customer database

A customer database is, as the name implies, a database for customer information. At the very least, it will store customer and vendor data, current and past orders, delivery receipts, invoices and payments. The more customizable the system, the more types of data a business can store.

Catalog management

Gives managers the tools to import and maintain catalog content. Some products allow suppliers to manage and revise items themselves, so the content is always accurate. Other features may include revision tracking, automatic categorization, taxonomy management and user access/privilege control.

Inventory management

Works to manage inventory levels, track shipping costs, identify trends and more. This makes it possible to forecast and optimize inventory planning strategies.

Order fulfillment

Order fulfillment and tracking systems track unpaid orders and streamline the entire fulfillment process. Systems use rules and algorithms to review orders and determine the most efficient way to fill them.

Order-fulfillment-details-in-Snapfulfil

Order fulfillment details in Snapfulfil

Potential Order Management Software Benefits

Businesses that choose the right OMS can realize several key benefits. Most commonly, an OMS will help users to:

Speed order processing. With greater visibility of the order-to-delivery cycle, it’s possible to find bottlenecks and improve the process.

Reduce back orders and delays. Since inventory data is always up-to-date, managers can predict shortages and make plans to circumvent them. An OMS also simplifies reordering, so it’s easier to maintain optimal inventory levels.

Improve customer service. Greater overall efficiency and an error-free order-to-delivery cycle naturally leads to more satisfied customers. At the same time, customers can know the availability of items in their order.

Market Trends to Understand

As e-commerce and automation become more important to businesses, be sure to keep these current trends in mind when choosing an OMS:

Businesses are looking for a unified omnichannel management system. A unified omnichannel business management system is capable of managing customer interactions and information, updating warehouse inventory, accessing accounting information, managing the retail order supply chain and much more.

Nowadays, businesses are looking for integrated suites that not only automate the entire order distribution process, but can also help manage in-house inventory, monitor retail point of sale, control warehouse operations and coordinate with logistics providers via a single integrated solution. Such unified offerings help businesses manage multiple operations from a single platform.

Demand for integrated solution increases. Most small and midsize OMS vendors are not capable of providing unified suites that can offer multiple capabilities within a single solution. In such cases, they provide a suitable integration tool or an application programming interface (API) for integrating the solution with other business applications, such as customer relationship management (CRM), enterprise resource planning (ERP), business intelligence and transportation management systems.

Even businesses having separate applications for different operations give preference to solutions that can offer seamless integration with other in-house systems and applications. This kind of an integrated architecture streamlines the flow of information between applications and provides a scalable environment in which new applications can be deployed and connected to the existing network easily.

Many businesses also look for an OMS solution that can integrate with various e-commerce websites, such as Amazon and eBay, for selling products directly through these channels.

Multichannel-order-processing-in-ChannelGrabber

Multichannel order processing in ChannelGrabber

Rise in demand for cloud-based offerings. More and more OMS software vendors are upgrading their solutions from on-premise to cloud-based deployment models. In cloud-based deployment, the hardware and supporting infrastructure is hosted on the vendor’s premises, and users access the interface through a web browser via any internet-enabled device. Such a deployment model benefits both software providers and end users in terms of cost, centralized system management, fewer network errors and enhanced solution scalability.

Vendors can also host their applications on third-party cloud service providers, such as Amazon, Microsoft and Google, and further reduce their service prices so end users can manage their orders and inventory at a lower cost. Such a model also saves end users from the trouble of software and hardware installation.

Mobility. Users are giving priority to mobile-friendly solutions that are easy to access on tablets and smartphone devices as well as desktops and laptops. Such mobility enhances users’ productivity in tracking business operations on the go. Most order management solutions come with dedicated mobile apps that are compatible with different mobile operating platforms including Android, iOS and Windows. These apps not only help businesses streamline the entire quote-to-order process but also improve the overall user experience by providing all order-related information on their fingertips.

Big-data analysis. Most businesses are looking for solutions that can analyze the huge chunks of data collected from multiple data points during customer interactions and order delivery. Such analysis helps businesses generate suitable insights regarding demand forecasting, improving forecast accuracy, reducing forecast errors and studying customer behavior. It also helps in order capacity optimization, especially when a business has multiple product offerings.