Finding software can be overwhelming. Software Advice has helped many companies who ship items choose the right software to manage orders, find the best rates and ship products more effectively.

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Infoplus

Infoplus WMS is a web-based warehouse management software solution for small to midsize 3PLs, eCommerce Retailers, and Wholesalers focused on taking control of overall inventory, warehouse operations and shipping. Key featur... Read more

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Recent recommendations: 19 recommendations

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Shipedge

Shipedge is a cloud-based warehouse management solution for small, midsize and large enterprises. It caters to e-commerce warehouses, fulfillment service providers, third-party logistics companies (3PL/4PL), omni/multi-channel ret... Read more

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Recent recommendations: 13 recommendations

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2Ship

2Ship is a cloud-based transportation management solution designed for home offices, small businesses, enterprises and distribution centers for third-party logistics (3PL) firms. Features include import and export, bills of lading... Read more

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Recent recommendations: 11 recommendations

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Logistically TMS

Logistically is a cloud-based transportation management solution (TMS) designed for 3PLs, brokers and shippers of all sizes. Features include billing and invoicing, load management, order management, shipment management, routing, ... Read more

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Recent recommendations: 9 recommendations

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Kuebix TMSFrontRunners 2021

Kuebix, a Trimble Company, is a cloud-based transportation management system (TMS) designed for shippers and carriers involved in both inbound and outbound logistics. The solution caters to a variety of carriers and modes of trans... Read more

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Recent recommendations: 6 recommendations

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FreightPOP

FreightPOP is a cloud-based solution that helps businesses manage the entire freight shipping lifecycle through invoicing, label printing and tracking of carriers in transit. Key features include warehouse management, shipment tra... Read more

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Recent recommendations: 3 recommendations

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UROUTE

UROUTE is a TMS that is designed to strengthen the link between shippers and carriers. Offering a host of features in a scalable web-based environment, UROUTE can be implemented at mid-sized companies within a week or ... Read more

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Recent recommendations: 2 recommendations

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ShippersEdge TMS

ShippersEdge is a cloud-based transportation management solution that manages shipping logistics. It helps users manage shipments, submit claims and handle multiple carriers. ShippersEdge helps companies save time and control... Read more

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Recent recommendations: 2 recommendations

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FASCOR WMS

FASCOR provides warehouse management and transportation management software (Small Parcel and LTL) for warehousing, distribution, and manufacturing companies. Designed to control costs, improve inventory accuracy, reduce labor req... Read more

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Recent recommendations: 2 recommendations

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FreightWise

FreightWise is a Logistics Service Provider offering a cloud-based Transportation Management System (TMS) and cost management for small to mid-sized U.S. companies, with a focus on LTL and Parcel shipping. FreightWise TMS software... Read more

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Recent recommendations: 2 recommendations

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ShipHawk

ShipHawk is a cloud-based transportation management solution (TMS) for medium-to-high volume parcel and less-than-truckload freight shippers. The system supports parcels, less-than-truckload freight, first and final mile carriers ... Read more

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Recent recommendations: 1 recommendations

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BluJay TMS

BluJay Solutions’ Transportation Management offers cloud-based procurement, supply chain planning, execution and settlement transportation. Users also have access to BluJay’s Global Trade Network with various connected partners. T... Read more

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Recent recommendations: 1 recommendations

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Dynamics TMS

With over 30 years of domain expertise in the transportation industry, this application is a "Best-Of-Breed" solution intended for shippers that need easy access to carrier freight rates utilizing tariff based as well as real-time... Read more

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Recent recommendations: 1 recommendations

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ShippingEasyFrontRunners 2021

ShippingEasy is a cloud-based shipping and inventory management solution suitable for small to midsize e-commerce businesses. Key features include order management, label customization, integration with multiple seller channels, r... Read more

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ShipStationFrontRunners 2021

ShipStation is a multi-carrier, multi-channel shipping solution designed to expedite the shipping process for online retailers. Features such as batch shipping, discounted shipping rates, inventory and customer management, and cus... Read more

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Stamps.comFrontRunners 2021

Stamps.com is a cloud-based parcel shipping solution designed for small to large businesses, online retailers, and multi-warehouse shippers. The application allows shippers to manage and automatically import order data from variou... Read more

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E2 Shop SystemFrontRunners 2021

E2 by Shoptech Corporation is a manufacturing solution that offers scheduling, purchasing, shipping, customer management and accounting. It’s designed specifically for job shops, contract and a variety of make-to-order manufacture... Read more

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FreightviewFrontRunners 2021

Freightview is a standalone transportation management system designed for small to midsize businesses that ship less-than-truckload (LTL) freight and work with multiple carriers or brokers. Their customers include manufacturers an... Read more

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ShippoFrontRunners 2021

Shippo is a cloud-based shipping management solution, which assists ecommerce businesses of all sizes with order management and label printing. Its key features include customer experience mapping, rate comparison, shipment tracki... Read more

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TrueCommerce EDI Solutions

TrueCommerce EDI Solutions is a cloud-based distribution platform that helps businesses automate the entire lifecycle of electronic data interchange (EDI) through data backup, end-to-end integration and order processing. Key featu... Read more

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Buyers guide


Last Updated: June 11, 2021

When your customers place an order, their satisfaction and repeat business could be in jeopardy with poor shipping management. When the package arrives late or not at all, you've lost future revenue.

That's why shipping software is seen as an invaluable tool for any business that ships products—solutions are available to help streamline the entire process, from the second the order comes in to the moment it arrives on the customer's door.

This guide is designed to help you learn what shipping software can do and which features and capabilities to keep in mind when seeking a solution.

Here's what we'll cover:

What Is Shipping Software?
Common Functionality of Shipping Software
What Type of Shipping Software Buyer Are You?
Key Integrations
Market Trends to Understand

What Is Shipping Software?

Whether your store is online or a brick-and-mortar location, shipping software allows you to manage orders as they arrive, determine the most appropriate shipping option, generate printed shipping labels with all the correct information and send the package with your preferred carrier.

A lot of work goes into making sure each order is fulfilled accurately and at an acceptable cost, and shipping software assists or, in some cases, fully automates parts of the shipping process.

Due to the growth of e-commerce businesses, shipping software vendors offer a wide array of integration options with carriers to offer the best possible rates, no matter what you're shipping.

 

A list of orders and order details in ShipStation

A list of orders and order details in ShipStation

 

Common Functionality of Shipping Software

Shipping solutions can offer a wide variety of features, which often include several of the following:

Order management Sort and prioritize each order based on predetermined filters, or users can manage manually. Most systems offer a “dashboard" where users can see all orders and their status to avoid lost packages.
Label printing For bills of lading or shipping labels, many systems offer tools to streamline label generation for large batches.
Order tracking Monitor orders and customers can track them using emailed tracking numbers.
Drop shipping Facilitates selling for stores that don't stock all their products. Instead, when they sell a unit, the store buys it from a third-party and has it shipped directly to the customer. Software can help manage this specialized process.
Route optimization For companies using a private fleet for shipping, this helps reduce costs by finding the quickest, cheapest route to a delivery.
Rate management Find and compare the best carrier rates in real time. Most systems work with the top carriers, e.g., USPS, UPS, DHL, FedEx.
Reporting and analytics Spot trends in shipping operations, such as cheapest carrier rates or average cost per trip. This gives users the ability to make more strategic decisions based on historical data.

What Type of Shipping Software Buyer Are You?

Shipping software users can expect some key benefits specific to their business type. These can include:

  • Retail. Physical stores are competing against giant online retailers and trying different methods of shipping to make deliveries more convenient. In addition to typical benefits experienced from integrated software, such as boosts in efficiency and accurate tracking, shipping software can help facilitate methods such as ship-from-store, where retailers fulfill orders from nearby stores instead of remote distribution centers.
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  • E-commerce. The key benefit of shipping software for online stores is the level of information you can offer customers; From purchase to delivery, customers can see when and where the item was shipped and how soon it will arrive, which can reduce customer service phone calls.
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  • Third-party logistics (3PL). These companies often help e-commerce companies operate a supply chain, so retailers can focus on marketing and customer service. 3PLs want to ensure their shipping processes are optimized to maintain service quality, and shipping software can offer real-time dashboards that reveal trends about key shipping metrics.

Key Integrations

In addition to partnerships with carriers, many shipping software users choose to integrate other solutions to close the loop on the supply chain and gain a more holistic view of their business. Some of these integrations include:

  • Accounting systems. From QuickBooks to Xero, shipping systems can sync up all your financials with your order data for a more conclusive view of operations.
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  • Online marketplaces. There are hundreds of places to offer your products online beyond your own website. Shipping systems can also integrate with dozens of the top online retail companies, such as Amazon, eBay, Walmart, Etsy and more, to reach a larger group of potential customers.
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  • Marketing solutions. No marketing means fewer customers. Connect your shipping system to marketing solutions like a CRM or email automation products to personalize offers and boost brand loyalty.

Market Trends to Understand

Here are a few important trends in the shipping industry that could impact your business:

  • Drop shipping grows in popularity, reduces inventory costs. The number of companies utilizing drop shipping is growing. This method allows retailers to offer more items online, but don't have to keep them in stock. Instead, suppliers ship the items directly to customers.

    Many companies find the inventory cost savings compelling, though the trade-off is that retailers must pass control of some of their supply chain, which may result in less company visibility into shipping processes.
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  • Most shopping now done online. A 2016 study performed by comScore and UPS found that most purchases now occur online. It's no surprise that giants like Amazon are changing the way consumers purchase everyday items, so strong shipping software should be a priority for online stores. Shipping systems that integrate with your website can offer customers various shipping options to help increase convenience for consumers.
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  • Gartner predicts blockchain's big supply chain disruption. Blockchain, a distributed, decentralized ledger that records a history of transactions and typically associated with the crypto-currency Bitcoin, also has significant implications for the supply chain, Gartner claims:

    “For shipping, blockchain could reduce trade documentation and processing costs, and eliminate extra time and errors that result from manual paperwork to track goods. In addition, real-time visibility and the availability of information for risk analysis will improve accuracy and accelerate shipping at ports.

    By securing information, blockchain will aid in mitigating counterfeit products. During Gartner's research for the 2017 Supply Chain Top 25, we found evidence of manufacturers considering the use of blockchain to secure products and deter counterfeits during loading and transport."

    (The full report, “Supply Chain Brief: Is the Use of Blockchain in Transportation Hype or Reality?" is available to Gartner clients.)

FrontRunners

Your Guide to Top Shipping Software, April 2021

Software Advice uses reviews from real software users to highlight the top-rated Shipping Software products in North America.

Learn how products are chosen

Explore FrontRunners

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“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.