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Shipedge

The Shipedge Platform was created to solve the challenges associated with the complete order management lifecycle and supporting activities. We’re dedicated to providing innovative solutions to make commerce easier and more connec...Read more about Shipedge

4.5 (8 reviews)

14 recommendations

Rose Rocket

Rose Rocket TMS is a transportation management software built for modern trucking companies and brokerages. The software helps you input orders, generate contracted rates and spot quotes, track & trace shipments, manage documents,...Read more about Rose Rocket

4.5 (32 reviews)

10 recommendations

PCS TMS

PCS TMS for Shippers and Carriers offers seamless management of your entire transportation network from the Cloud. The cloud-based TMS is intuitive, efficient and affordable for shippers, carriers and asset-based brokerages of all...Read more about PCS TMS

4.4 (139 reviews)

3 recommendations

Logiwa WMS

Logiwa WMS is a cloud-based warehouse management and order fulfillment solution built on a .NET framework. The solution supports disparate warehousing processes, separate product groups and the needs of different sectors within a ...Read more about Logiwa WMS

4.6 (89 reviews)

3 recommendations

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ShipHawk

At ShipHawk, we’re dedicated to improving and automating the world behind the buy button for growing companies. The reality today is that independent businesses must deliver on expectations set by the mega-retail giants and they h...Read more about ShipHawk

4.8 (30 reviews)

3 recommendations

MyCarrierTMS

MyCarrier was formed, inspired, and driven by the shipping and logistics digital innovation possibilities. We aspire to be the ubiquitous platform that connects customers and carriers instantly and without barriers to fuel the fut...Read more about MyCarrierTMS

4.7 (98 reviews)

2 recommendations

DAT iQ

DAT iQ is a cloud-based data analysis solution for freight Brokers and Shippers. This product delivers comprehensive rate, capacity, and performance analytics solutions to equip Shippers and Brokers with actionable insights to red...Read more about DAT iQ

4.6 (61 reviews)

2 recommendations

FreightPOP

FreightPOP is the leading software in the logistics and supply chain management sectors, offering a comprehensive, cloud-based 5-in-1 platform that expertly caters to a wide range of shipping and transportation management needs. T...Read more about FreightPOP

4.7 (45 reviews)

1 recommendations

Oracle Fusion Cloud SCM

Oracle Supply Chain Management (SCM) With Oracle Supply Chain Management (SCM) & Manufacturing, organizations can respond quickly to changing demand, supply, and market conditions. Seamlessly connect your supply chain to create a...Read more about Oracle Fusion Cloud SCM

3.9 (9 reviews)

1 recommendations

LIVE Connect

Banyan Technology, the leading provider of freight management software for all over-the-road (OTR) shipping, delivers real-time intel, actionable insights, and instant access to information to help drive greater operational effici...Read more about LIVE Connect

4.6 (8 reviews)

1 recommendations

PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. P...Read more about PayPal

ShippingEasy

ShippingEasy is a cloud-based shipping and inventory management solution suitable for small to midsize e-commerce businesses. Key features include order management, label customization, integration with multiple seller channels, r...Read more about ShippingEasy

Pirate Ship

Pirate Ship is a cloud-based shipping management solution that helps small businesses manage and streamline all processes related to purchasing and printing of shipping labels. The centralized platform lets users search shipments,...Read more about Pirate Ship

Stamps.com

Stamps.com is a cloud-based parcel shipping solution designed for small to large businesses, online retailers, and multi-warehouse shippers. The application allows shippers to manage and automatically import order data from variou...Read more about Stamps.com

ShipStation

ShipStation is a multi-carrier, multi-channel shipping solution designed to expedite the shipping process for online retailers. Features such as batch shipping, discounted shipping rates, inventory and customer management, and cus...Read more about ShipStation

JobBOSS²

JobBOSS² helps job shops, make-to-order manufacturers, and contract manufacturers improve profitability and manage their supply chain. By integrating people, processes, and technology, our quote-to-cash solution reduces bottleneck...Read more about JobBOSS²

Shippo

Ecommerce is complex. Shipping doesn’t have to be. Shippo connects you with the best rates at the most carriers using a solution integrated with your business and experienced support at every stage so you can grow into the future....Read more about Shippo

Freightview

Shippers with LTL, FTL, and/or Parcel have found a home with Freightview's multi-modal TMS. We allow you to pull in your negotiated LTL & Parcel rates as well as interact directly with carrier partners via the Spot Quote / Volume...Read more about Freightview

QuickBooks eCommerce

QuickBooks Commerce is a powerful cloud-based inventory and order management software for modern online businesses. Seamless integration across all major e-commerce platforms ensures that product listings, orders, and data stay up...Read more about QuickBooks eCommerce

Cin7 Omni

Cin7 Omni is a highly configurable inventory management and order management solution with built-in EDI and integrations to all the popular ecommerce platforms, marketplaces, and 3PLs. It's best-in-class for all combinations of B2...Read more about Cin7 Omni

Buyers Guide

Last Updated: March 16, 2023

When your customers place an order, their satisfaction and repeat business could be in jeopardy with poor shipping management. When the package arrives late or not at all, you've lost future revenue.

That's why shipping software is seen as an invaluable tool for any business that ships products—solutions are available to help streamline the entire process, from the second the order comes in to the moment it arrives on the customer's door.

This guide is designed to help you learn what shipping software can do and which features and capabilities to keep in mind when seeking a solution.

Here's what we'll cover:

What Is Shipping Software?

Common Functionality of Shipping Software

What Type of Shipping Software Buyer Are You?

Key Integrations

Market Trends to Understand

What Is Shipping Software?

Whether your store is online or a brick-and-mortar location, shipping software allows you to manage orders as they arrive, determine the most appropriate shipping option, generate printed shipping labels with all the correct information and send the package with your preferred carrier.

A lot of work goes into making sure each order is fulfilled accurately and at an acceptable cost, and shipping software assists or, in some cases, fully automates parts of the shipping process.

Due to the growth of e-commerce businesses, shipping software vendors offer a wide array of integration options with carriers to offer the best possible rates, no matter what you're shipping.

A-list-of-orders-and-order-details-in-ShipStation

A list of orders and order details in ShipStation

Common Functionality of Shipping Software

Shipping solutions can offer a wide variety of features, which often include several of the following:

Order management

Sort and prioritize each order based on predetermined filters, or users can manage manually. Most systems offer a “dashboard" where users can see all orders and their status to avoid lost packages.

Label printing

For bills of lading or shipping labels, many systems offer tools to streamline label generation for large batches.

Order tracking

Monitor orders and customers can track them using emailed tracking numbers.

Drop shipping

Facilitates selling for stores that don't stock all their products. Instead, when they sell a unit, the store buys it from a third-party and has it shipped directly to the customer. Software can help manage this specialized process.

Route optimization

For companies using a private fleet for shipping, this helps reduce costs by finding the quickest, cheapest route to a delivery.

Rate management

Find and compare the best carrier rates in real time. Most systems work with the top carriers, e.g., USPS, UPS, DHL, FedEx.

Reporting and analytics

Spot trends in shipping operations, such as cheapest carrier rates or average cost per trip. This gives users the ability to make more strategic decisions based on historical data.

What Type of Shipping Software Buyer Are You?

Shipping software users can expect some key benefits specific to their business type. These can include:

  • Retail. Physical stores are competing against giant online retailers and trying different methods of shipping to make deliveries more convenient. In addition to typical benefits experienced from integrated software, such as boosts in efficiency and accurate tracking, shipping software can help facilitate methods such as ship-from-store, where retailers fulfill orders from nearby stores instead of remote distribution centers.

  • E-commerce. The key benefit of shipping software for online stores is the level of information you can offer customers; From purchase to delivery, customers can see when and where the item was shipped and how soon it will arrive, which can reduce customer service phone calls.

  • Third-party logistics (3PL). These companies often help e-commerce companies operate a supply chain, so retailers can focus on marketing and customer service. 3PLs want to ensure their shipping processes are optimized to maintain service quality, and shipping software can offer real-time dashboards that reveal trends about key shipping metrics.

Key Integrations

In addition to partnerships with carriers, many shipping software users choose to integrate other solutions to close the loop on the supply chain and gain a more holistic view of their business. Some of these integrations include:

  • Accounting systems. From QuickBooks to Xero, shipping systems can sync up all your financials with your order data for a more conclusive view of operations.

  • Online marketplaces. There are hundreds of places to offer your products online beyond your own website. Shipping systems can also integrate with dozens of the top online retail companies, such as Amazon, eBay, Walmart, Etsy and more, to reach a larger group of potential customers.

  • Marketing solutions. No marketing means fewer customers. Connect your shipping system to marketing solutions like a CRM or email automation products to personalize offers and boost brand loyalty.

Market Trends to Understand

Here are a few important trends in the shipping industry that could impact your business:

  • Drop shipping grows in popularity, reduces inventory costs. The number of companies utilizing drop shipping is growing. This method allows retailers to offer more items online, but don't have to keep them in stock. Instead, suppliers ship the items directly to customers.

    Many companies find the inventory cost savings compelling, though the trade-off is that retailers must pass control of some of their supply chain, which may result in less company visibility into shipping processes.

  • Most shopping now done online. A 2016 study performed by comScore and UPS found that most purchases now occur online. It's no surprise that giants like Amazon are changing the way consumers purchase everyday items, so strong shipping software should be a priority for online stores. Shipping systems that integrate with your website can offer customers various shipping options to help increase convenience for consumers.

  • Gartner predicts blockchain's big supply chain disruption. Blockchain, a distributed, decentralized ledger that records a history of transactions and typically associated with the crypto-currency Bitcoin, also has significant implications for the supply chain, Gartner claims:

    _“For shipping, blockchain could reduce trade documentation and processing costs, and eliminate extra time and errors that result from manual paperwork to track goods. In addition, real-time visibility and the availability of information for risk analysis will improve accuracy and accelerate shipping at ports.

    By securing information, blockchain will aid in mitigating counterfeit products. During Gartner's research for the 2017 Supply Chain Top 25, we found evidence of manufacturers considering the use of blockchain to secure products and deter counterfeits during loading and transport."

    (The full report, “Supply Chain Brief: Is the Use of Blockchain in Transportation Hype or Reality?" is available to Gartner clients.)_