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Infoplus
Infoplus
Infoplus WMS is a web-based warehouse management software solution for small to midsize 3PLs, eCommerce Retailers, and Wholesalers focused on taking control of overall inventory, warehouse operations and shipping. Key featur...Read more about Infoplus
Rose Rocket
Rose Rocket
Rose Rocket TMS is a transportation management software built for modern trucking companies and brokerages. The software helps you input orders, generate contracted rates and spot quotes, track & trace shipments, manage documents,...Read more about Rose Rocket
Shipedge
Shipedge
The Shipedge Platform was created to solve the challenges associated with the complete order management lifecycle and supporting activities. We’re dedicated to providing innovative solutions to make commerce easier and more connec...Read more about Shipedge
MyCarrierTMS
MyCarrierTMS
MyCarrier was formed, inspired, and driven by the shipping and logistics digital innovation possibilities. We aspire to be the ubiquitous platform that connects customers and carriers instantly and without barriers to fuel the fut...Read more about MyCarrierTMS
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Talk with us for a free
15-minute consultationSoftware Advice is free because vendors pay us when they receive sales opportunities.
This allows us to provide comprehensive software lists and an advisor service at no cost to you.
This allows us to provide comprehensive software lists and an advisor service at no cost to you.
Tell us more about your business and an advisor will reach out with a list of software recommendations customized for your specific needs.
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TransImpact
TransImpact
TransImpact is an end-to-end technology-based company offering solutions to increase profitability across the supply chain. Parcel Spend Management includes Parcel Contract Negotiation, Parcel Spend Intelligence, and Parcel Margin...Read more about TransImpact
FreightPOP
FreightPOP
FreightPOP is a cloud-based freight management solution that helps businesses manage the entire freight shipping lifecycle through invoicing, label printing and tracking of carriers in transit. Key features include warehouse manag...Read more about FreightPOP
ShippersEdge TMS
ShippersEdge TMS
ShippersEdge is a cloud-based transportation management solution that manages shipping logistics. It helps users manage shipments, submit claims and handle multiple carriers. ShippersEdge helps companies save time and control...Read more about ShippersEdge TMS
LIVE Connect
LIVE Connect
Banyan Technology, the leading provider of freight management software for all over-the-road (OTR) shipping, delivers real-time intel, actionable insights, and instant access to information to help drive greater operational effici...Read more about LIVE Connect
ShipperGuide TMS
ShipperGuide TMS
ShipperGuide TMS serves as a versatile freight management platform, empowering shippers to efficiently secure, plan, and execute freight operations. Simplify the freight procurement workflow through a centralized solution, providi...Read more about ShipperGuide TMS
TOTALogistix TMS
TOTALogistix TMS
TOTALogistix from Aptean has brought the efficiencies of a robust TMS to small and midsized shippers. TOTALogistix TMS is a powerful proprietary shipping engine with a user-friendly interface; enabling employees even those withou...Read more about TOTALogistix TMS
Oracle Fusion Cloud SCM
Oracle Fusion Cloud SCM
Oracle Supply Chain Management (SCM) With Oracle Supply Chain Management (SCM) & Manufacturing, organizations can respond quickly to changing demand, supply, and market conditions. Seamlessly connect your supply chain to create a...Read more about Oracle Fusion Cloud SCM
Logiwa WMS
Logiwa WMS
Logiwa WMS is a cloud-based warehouse management and order fulfillment solution built on a .NET framework. The solution supports disparate warehousing processes, separate product groups and the needs of different sectors within a ...Read more about Logiwa WMS
Uber Freight
Uber Freight
Our managed transportation services are enabled by best-in-class technology to ensure your business can keep pace with the rate of change. Get peace of mind that you’re getting the most our of your TMS while we manage and optimiz...Read more about Uber Freight
PCS TMS
PCS TMS
PCS TMS for Shippers and Carriers offers seamless management of your entire transportation network from the Cloud. The cloud-based TMS is intuitive, efficient and affordable for shippers, carriers and asset-based brokerages of all...Read more about PCS TMS
DAT iQ
DAT iQ
DAT iQ is a cloud-based data analysis solution for freight Brokers and Shippers. This product delivers comprehensive rate, capacity, and performance analytics solutions to equip Shippers and Brokers with actionable insights to red...Read more about DAT iQ
ShipHawk
ShipHawk
At ShipHawk, we’re dedicated to improving and automating the world behind the buy button for growing companies. The reality today is that independent businesses must deliver on expectations set by the mega-retail giants and they h...Read more about ShipHawk
PayPal
PayPal
PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. P...Read more about PayPal
ShippingEasy
ShippingEasy
ShippingEasy is a cloud-based shipping and inventory management solution suitable for small to midsize e-commerce businesses. Key features include order management, label customization, integration with multiple seller channels, r...Read more about ShippingEasy
Pirate Ship
Pirate Ship
Pirate Ship is a cloud-based shipping management solution that helps small businesses manage and streamline all processes related to purchasing and printing of shipping labels. The centralized platform lets users search shipments,...Read more about Pirate Ship
Stamps.com
Stamps.com
Stamps.com is a cloud-based parcel shipping solution designed for small to large businesses, online retailers, and multi-warehouse shippers. The application allows shippers to manage and automatically import order data from variou...Read more about Stamps.com
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Buyers Guide
Last Updated: March 16, 2023When your customers place an order, their satisfaction and repeat business could be in jeopardy with poor shipping management. When the package arrives late or not at all, you've lost future revenue.
That's why shipping software is seen as an invaluable tool for any business that ships products—solutions are available to help streamline the entire process, from the second the order comes in to the moment it arrives on the customer's door.
This guide is designed to help you learn what shipping software can do and which features and capabilities to keep in mind when seeking a solution.
Here's what we'll cover:
Common Functionality of Shipping Software
What Type of Shipping Software Buyer Are You?
What Is Shipping Software?
Whether your store is online or a brick-and-mortar location, shipping software allows you to manage orders as they arrive, determine the most appropriate shipping option, generate printed shipping labels with all the correct information and send the package with your preferred carrier.
A lot of work goes into making sure each order is fulfilled accurately and at an acceptable cost, and shipping software assists or, in some cases, fully automates parts of the shipping process.
Due to the growth of e-commerce businesses, shipping software vendors offer a wide array of integration options with carriers to offer the best possible rates, no matter what you're shipping.
A list of orders and order details in ShipStation
Common Functionality of Shipping Software
Shipping solutions can offer a wide variety of features, which often include several of the following:
Sort and prioritize each order based on predetermined filters, or users can manage manually. Most systems offer a “dashboard" where users can see all orders and their status to avoid lost packages. | |
Label printing | For bills of lading or shipping labels, many systems offer tools to streamline label generation for large batches. |
Order tracking | Monitor orders and customers can track them using emailed tracking numbers. |
Drop shipping | Facilitates selling for stores that don't stock all their products. Instead, when they sell a unit, the store buys it from a third-party and has it shipped directly to the customer. Software can help manage this specialized process. |
For companies using a private fleet for shipping, this helps reduce costs by finding the quickest, cheapest route to a delivery. | |
Rate management | Find and compare the best carrier rates in real time. Most systems work with the top carriers, e.g., USPS, UPS, DHL, FedEx. |
Reporting and analytics | Spot trends in shipping operations, such as cheapest carrier rates or average cost per trip. This gives users the ability to make more strategic decisions based on historical data. |
What Type of Shipping Software Buyer Are You?
Shipping software users can expect some key benefits specific to their business type. These can include:
Retail. Physical stores are competing against giant online retailers and trying different methods of shipping to make deliveries more convenient. In addition to typical benefits experienced from integrated software, such as boosts in efficiency and accurate tracking, shipping software can help facilitate methods such as ship-from-store, where retailers fulfill orders from nearby stores instead of remote distribution centers.
E-commerce. The key benefit of shipping software for online stores is the level of information you can offer customers; From purchase to delivery, customers can see when and where the item was shipped and how soon it will arrive, which can reduce customer service phone calls.
Third-party logistics (3PL). These companies often help e-commerce companies operate a supply chain, so retailers can focus on marketing and customer service. 3PLs want to ensure their shipping processes are optimized to maintain service quality, and shipping software can offer real-time dashboards that reveal trends about key shipping metrics.
Key Integrations
In addition to partnerships with carriers, many shipping software users choose to integrate other solutions to close the loop on the supply chain and gain a more holistic view of their business. Some of these integrations include:
Accounting systems. From QuickBooks to Xero, shipping systems can sync up all your financials with your order data for a more conclusive view of operations.
Online marketplaces. There are hundreds of places to offer your products online beyond your own website. Shipping systems can also integrate with dozens of the top online retail companies, such as Amazon, eBay, Walmart, Etsy and more, to reach a larger group of potential customers.
Marketing solutions. No marketing means fewer customers. Connect your shipping system to marketing solutions like a CRM or email automation products to personalize offers and boost brand loyalty.
Market Trends to Understand
Here are a few important trends in the shipping industry that could impact your business:
Drop shipping grows in popularity, reduces inventory costs. The number of companies utilizing drop shipping is growing. This method allows retailers to offer more items online, but don't have to keep them in stock. Instead, suppliers ship the items directly to customers.
Many companies find the inventory cost savings compelling, though the trade-off is that retailers must pass control of some of their supply chain, which may result in less company visibility into shipping processes.
Most shopping now done online. A 2016 study performed by comScore and UPS found that most purchases now occur online. It's no surprise that giants like Amazon are changing the way consumers purchase everyday items, so strong shipping software should be a priority for online stores. Shipping systems that integrate with your website can offer customers various shipping options to help increase convenience for consumers.
Gartner predicts blockchain's big supply chain disruption. Blockchain, a distributed, decentralized ledger that records a history of transactions and typically associated with the crypto-currency Bitcoin, also has significant implications for the supply chain, Gartner claims:
_“For shipping, blockchain could reduce trade documentation and processing costs, and eliminate extra time and errors that result from manual paperwork to track goods. In addition, real-time visibility and the availability of information for risk analysis will improve accuracy and accelerate shipping at ports.
By securing information, blockchain will aid in mitigating counterfeit products. During Gartner's research for the 2017 Supply Chain Top 25, we found evidence of manufacturers considering the use of blockchain to secure products and deter counterfeits during loading and transport."
(The full report, “Supply Chain Brief: Is the Use of Blockchain in Transportation Hype or Reality?" is available to Gartner clients.)_