Nexternal Software

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5

Recommendations

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About Nexternal

Nexternal is a cloud-based eCommerce platform which assists small to large-sized businesses with order, invoice and subscription management. Its key features include on-screen shopping cart, payment processing, shipping label generation and automated notifications. The application comes with a customer relationship management (CRM) module that allows agents to track follow-up calls and connect with customers. Its drop-ship module helps vendors receive order notifications, post tracking numbers and review the status of line items. Supervisors can use the solution to evaluate the cost of goods, generate audit trails and track inventory across multiple pick-up locations. Nexternal integrates with third-party platforms such as Amazon Marketplace, MailChimp, Googl...

Nexternal Pricing

Please contact TrueCommerce Nexternal directly for more pricing details

Starting price: 

$300.00 per month

Free trial: 

Available

Free version: 

Not Available

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Nexternal CRM

Nexternal User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 24 reviews

Anonymous

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2018

it has a nice set of features that will save your life!

Pros

Customer server is on point, which does help especially if you are a starter. the wide range of features available to you is a real value.

Jamie

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
1

Value for money

out of 5
5

Customer support

out of 5
2

Functionality

out of 5

May 2020

The Good and The Bad

Having a dedicated person to help when necessary is great. I don't have to wait on hold for someone to answer my questions. [SENSITIVE CONTENT HIDDEN] is always there to lend a helping hand. Nexternal allows us to show off our products in a way we haven't been able to before. The reporting and information we get from Nexternal allows us to make decisions and see data about our sales that we haven't really been able to see before. This is very helpful in a time like this.

Pros

I love the features that show us the statistics about sales and conversion. The reporting tools are great. I feel like we get a lot of information that most systems don't offer. We love that we have our own dedicated person to help anytime we need it. [SENSITIVE CONTENT HIDDEN] is great! He takes the time to explain things in a way I can understand and if I don't he makes sure that I do. Even though he is busy he makes time for us and just makes sure that we are okay. Nexternal makes it easy for my customers to save information to their account and check out faster. I do really like that. Taking orders is easy! Our website looks amazing.

Cons

I really feel that Nexternal needs to have better options for local delivery. Right now my local delivery is set by state. I am in Boerne and have to explain to people why they can't have local delivery in Dallas. We have to call every local pick up to verify if they are within range. Our other software was able to delineate by zip code. This would be incredibly helpful. Also, to let them choose a delivery time. For local pick up/curb side pick up, it would be great if the customer could choose a time. We want to eliminate having big groups for local pick up at once. For your shipping options, I think you should offer some form of batch printing for each location. When we try to batch print now, it is a nightmare when you have a lot of orders and different shipping locations. It would be great to be able to pick and choose shipments that are going out and print at once. As it is now, it takes up so much time to print one shipment. I already pay enough for the service provided and pack and ship would be great but I don't want to have to pay for another service. I feel this should be included in the service I am paying for. We went with this system because it seemed to be a better fit for our company and so far it takes more time to do almost anything. Wish I could have black out days for shipping. The system won't let me set certain days that we can't ship on. Like we can ship out on Monday but no one can receive their order on Monday because we ship a perishable product.

Reasons for choosing Nexternal

Nexternal seemed to offer more tools and products that would help us efficiently run the business.

Reasons for switching to Nexternal

It wasn't working for us as a company. It was expensive and didn't offer the options we wanted for our customers. It was also not very efficient and our website didn't look nearly as organized as it does now. Reporting was nightmare and it wouldn't connect to our software program. In return we couldn't completely measure how the company was doing. Or even see what products were trending with our customers. Shipping was also a nightmare.

Andy

Company size: 11-50 employees

Industry: Consumer Goods

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Functionality

out of 5

April 2022

Does the job but lacks modernity

Pros

Segmentation features are quite robust and there's a lot of flexibility regarding capturing customer fields.

Cons

Feels clunky and behind in the times with regards to UI / UX, both in the admin and customer-facing features/website. Also not really on the leading edge with regards to integration partners.

Brian

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
1

Functionality

out of 5

May 2020

Need faster development and better functionality

Overall, we're experiencing less satisfaction over time with the product. Ease of use, functionality, the customer experience, the lack of connectivity with Quickbooks, the need to add expensive apps to get to where we need to be instead of building better options into the software, and the relative slowness to enhance the functionality have all contributed to an erosion of trust that our needs are being met by Truecommerce. On the positive side, we are very happy with the customer care we get from [SENSITIVE CONTENT HIDDEN]. He is great to work with, always gives us great ideas and workarounds and is a great resource.

Pros

The shipping piece seems to work well. We also like the ability to ship from multiple locations.

Cons

Lack of development of new features, the delivery and pick-up options make no sense, the look and feel is starting to look very old school, the lack of tutorials and training is becoming a bigger and bigger problem, and the overall customer experience is eroding.

Reasons for choosing Nexternal

At the time, it seemed like the right option. Unfortunately, it appears we're going down the same path with Nexternal. It seems that enhancements are made slowly and few are available each quarter. And with the recent pandemic and the need for our retail stores to pivot quickly to delivery and pick-up, it would seem like a no-brainer that Nexternal would enhance its functionality in those areas, but they have not. It's incredibly frustrating that delivery and pick up options are not defined by zip code, but rather by the whole state. Makes no sense whatsoever.

Reasons for switching to Nexternal

We were tired of the lack of enhancements from the company. We were asked to spend more money each month by going to third party apps, most of which still didn't get us the functionality we needed.

Vicki

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

May 2020

Fit our need

Overall the pros have far outweighed the cons, and we have been extremely satisfied with every aspect of Nexternal.

Pros

I love the ease of implementation and daily use. We use the comments and activities on a regular basis which makes it easy for anyone to assist the customer.

Cons

As a small church with a large ministry, we have some more unique needs. Many of our "customers" prefer communications by mail still so we have to export lists in order to process mailings. It would be nice if a 3rd party software such as BCC Software could integrate with Nexternal. Also it would be nice to be able to override the order date since we are not always able to enter the orders on the date received due to a small staff.

Reasons for choosing Nexternal

We had previously had something written for us which worked great for years, but it did not grow with our needs. The [SENSITIVE CONTENT HIDDEN] of the product was no longer available, and it was impossible to upgrade to new technology.

Reasons for switching to Nexternal

Marcom did not work for us at all. We found it to be very difficult to use and could not adapt to our situation.

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