Ecommerce Order Management Software

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Showing 1 - 20 of 86 products
Showing 1 - 20 of 86 products

Expedite Commerce

Expedite Commerce, built on Salesforce, is a cloud-based configure price quote (CPQ) solution that helps manufacturing, distribution and communication businesses with quote-to-cash processing, automatic billing and payments. Its k...Read more

4.92 (12 reviews)

1 recommendations

Shopify

Shopify is a web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage their business and complete transactions in-store as well as at markets, pop-ups, and trade shows. The e-commerce ...Read more

Lightspeed Retail

Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory man...Read more

Adobe Commerce

Adobe Commerce is a cloud-based software that helps businesses manage eCommerce websites and streamline the entire order management lifecycle. It automatically analyzes visitors' behavior, enabling managers to provide suitable pro...Read more

Ecwid

Ecwid is an e-commerce solution for small and midsize businesses that enables users to set up an online store on any website or social site. The solution is cloud-based and it can integrate with existing websites without affecting...Read more

Cin7

Cin7 is a cloud-based retail management solution with e-commerce, inventory management, point of sale (POS) and reporting features. The solution combines the functions of inventory management, POS, third-party logistics (3PL) and ...Read more

QuickBooks Commerce

QuickBooks Commerce is a powerful cloud-based inventory and order management software for modern online businesses. Seamless integration across all major e-commerce platforms ensures that product listings, orders, and data stay up...Read more

Odoo

Odoo Point of Sale (POS) is part of Odoo’s integrated suite of business applications. The module is available both on and offline and provides unified data across stores and has an integrated inventory management function. Od...Read more

Square Online

Square Online is an eCommerce solution that helps businesses in retail and hospitality industries create and launch websites with a custom domain name using built-in templates. The centralized platform allows organizations to conn...Read more

Vend

Vend is a cloud-based point of sale system for retailers of all types and sizes. Vend offers tools to help manage the customer experience, as well as sales, inventory, customer data and more. Vend is designed to work on vario...Read more

Software pricing tips

Read our Ecommerce Order Management Software Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

BigCommerce

BigCommerce is a cloud-based online design platform that provides solutions to e-commerce entrepreneurs with website customization, shipment management, transactions as well as listing products on Amazon, eBay and Facebook. The so...Read more

Finale Inventory

Finale Inventory is an intuitive, cloud-based inventory management system that is easy to use while also designed to scale to the demands of a growing business. Seamlessly handle all stock movements from purchasing through to sale...Read more

Rocketspark

Rocketspark is an eCommerce software designed to help businesses in construction, tourism, education, retail, automotive and other sectors build mobile-responsive websites on a drag-and-drop interface. Administrators can crea...Read more

Brightpearl

Brightpearl is omnichannel-native and designed specifically for retail. It is built to reliably handle peak trading, and it integrates with the full retail tech ecosystem, providing real-time trading insights. And it’s all automat...Read more

AbanteCart

AbanteCart is an open source e-commerce solution for small and midsize businesses that helps users create online stores to sell products and services. Key features include HTML5 responsive templates, catalog management, a discount...Read more

CS-Cart Multi-Vendor Software

Multi-Vendor Marketplace is an eCommerce solution designed to help businesses in clothing, electronics, cosmetics and other sectors create and manage online stores. Administrators can manage orders, vendors, payouts and more on an...Read more

Rain POS

Rain is an all-in-one point-of-sale, website, and marketing system for small to midsized retailers. Music, dive, sporting goods, paddle, craft, sewing, quilting, and clothing boutiques will find Rain is an excellent fit for their...Read more

Shift4Shop

Shift4Shop, formerly 3dcart, is a comprehensive cloud-based eCommerce solution that helps businesses create online stores with all necessary functionality already built in. Businesses can create online stores using their own desig...Read more

Acctivate Inventory Management

Built for growing product-selling businesses using QuickBooks, Acctivate is a premium inventory management & multi-channel order fulfillment add-on that helps you focus on growth without operational limitations. Solve for QuickB...Read more

Kontainer

Kontainer is a digital asset management software that allows enterprises to update, modify or store PDF files, marketing material, images, video and more in a centralized repository for future reference. The white-label capabiliti...Read more

Buyers Guide

Last Updated: June 30, 2022

Ecommerce order management software enables businesses to manage online orders from initial acceptance all the way to final delivery of the product. The software category provides custom tools to help companies match their operations workflows, business rules, integration needs, data capture objectives, merchandising techniques, and multichannel sales strategies. Ecommerce order management software also tends to offer real-time inventory and order management, payment processing, marketing, and customer relationship management (CRM) tools to optimize cost and efficiency.

This guide suggests ways to help you choose the best software for your ecommerce business.

Here’s what we’ll cover:

What is ecommerce order management software?

Ecommerce order management software consolidates and automates business operations from the moment a product or service is listed in a catalog until the last order goes through and the product is delivered. When a customer places an online order, the software checks for errors in inventory, payment, and delivery instructions and then initiates fulfillment tasks and creates a record of the order transaction. Different departments can use this data for marketing intelligence, reporting requirements, etc.

Common features of ecommerce order management software

Ecommerce order management options vary in which features they offer. Here are some of the most essential tools to consider when choosing a solution:

Order entry Automatically capture online orders for products and services. Store the details, check for errors, and initiate other operations such as shipping electronically.
Order tracking Track and manage online order status throughout the fulfillment process.
Catalog management Create and manage a digital catalog of products and services with complete details, specifications, and prices. Integrate the catalog with online storefronts on websites and mobile apps.
Order fulfillment Take, organize, track, and fulfill purchase requests for products and services. Confirm order delivery and accept customer feedback.
Back order management Manage orders for out-of-stock items and maintain clear customer communication regarding status updates and wait-time estimates.
Recurring orders Track and manage orders in which customers purchase particular products or services repeatedly or regularly.
Contact database Centralize contact information and data for all your customers, clients, and leads in an integrated CRM designed for ecommerce.

What type of buyer are you?

Ecommerce order management software is similar to other software categories, such as ecommerce inventory management software. Understanding how an order-driven solution helps different kinds of companies can make it easier to choose the right solution.

Small and midsize ecommerce companies

Most small and midsize ecommerce companies that exclusively sell products online tend to have only one shipping channel. For instance, they likely deliver all their physical products by the same logistics carrier. Also, many small companies store all their inventory in a single warehouse. A simple order management solution is usually sufficient for basic fulfillment needs.

Hybrid retailers

Ecommerce companies that also sell products in physical stores have complex needs. Best-of-breed ecommerce order management software may accommodate inventory requirements better than basic order management solutions can. Order management solutions may also integrate with advanced inventory management options through custom development.

Service providers

Some ecommerce order management systems are capable of providing services as well as products. Look for solutions that specifically offer digital delivery options, account access expiration, and other features to suit your business.

Enterprises

Large ecommerce companies often have multiple warehouses and delivery channels and also use multiple languages and currencies. This complexity may justify considering an enterprise resource planning (ERP) software solution to cover all the company’s needs.

Benefits and potential issues

Ecommerce order management software offers online companies a number of benefits:

  • Process orders faster: Automated order workflows initiate fulfillment immediately with less need for human input. This allows companies to deliver orders faster, which improves customer experience.
  • Reduce back orders and delays: Up-to-date inventory data helps managers predict shortages and take steps to avoid them. Enterprise order management software simplifies reordering, so it's easier to maintain ideal inventory levels. This means customers spend less time waiting for warehouses to receive new stock from suppliers and manufacturing.
  • Provide better customer service: Improving efficiency and avoiding order errors naturally leads to more satisfied customers. Customers are also able to determine the real-time availability of items in the online catalog. Fear of missing out can even encourage sales. Companies can also track orders and warn customers in advance if they predict a delay.

Market trends to understand

The demand for integrated solutions is increasing: Ecommerce companies are looking for software that manages many operations in one application. Some order processing software companies have struggled to provide the broader features found in more expensive ERP solutions. To counteract those issues, software developers have created integration tools and application programming interfaces (APIs). These tools allow niche ecommerce order management software to communicate with other business applications.

Advanced supply chain management tools are slowly coming to ecommerce order management software: Consumers increasingly look for products that are produced safely, sustainably, and ethically. Supply chain intelligence allows ecommerce companies to offer stronger product integrity assurances. For instance, companies can trace product origin to establish whether products were produced organically or produced using fair labor practices. In addition, innovative ecommerce order management software companies that already offer inventory features are beginning to offer supply chain features, too.