Finding software can be overwhelming. Software Advice has helped dozens of online companies choose the right ecommerce order management software so they can improve order collection and fulfillment.
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Wholesaler or distributor? Zangerine is built to simplify your inventory growth. Go live in 5 sessions. Control your whole business from BI, Purchasing, Inventory, E-commerce, CRM, Quotes, to Pick,Pack & Ship. Quickbooks integrate... Read more
Questudio is a provider of digital commerce solutions designed to help manufacturers, distributors & catalogers to manage product marketing content. Questudio’s MarketStudio solution covers all areas of multi-channel product marke... Read more
AdvancePro offers a cloud-based inventory management solution for a variety of industry verticals to help them manage buying, warehousing, selling and shipping processes. The solution closely visualizes the stock levels at all tim... Read more
Expedite Commerce, built on Salesforce, is a cloud-based configure price quote (CPQ) solution that helps manufacturing, distribution and communication businesses with quote-to-cash processing, automatic billing and payments. Its k... Read more
Znode is an enterprise, B2B eCommerce platform developed to enable growth through a rich set of built-in features to easily manage content, site search, product information and multi-store functionality. Znode’s built-in B2B funct... Read more
EZ Digital-T is an intelligent solution for e-businesses that work under e-commerce. It allows to integrate the demand planning and fulfillment process into the e-business model. A business will be prepared to efficiently fac... Read more
Shopify is a web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage their business and complete transactions in-store as well as at markets, pop-ups, and trade shows. The e-commerce ... Read more
Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory man... Read more
Magento Commerce is a cloud-based software that helps businesses manage eCommerce websites and streamline the entire order management lifecycle. It automatically analyzes visitors' behavior, enabling managers to provide suitable p... Read more
Ecwid is an e-commerce solution for small and midsize businesses that enables users to set up an online store on any website or social site. The solution is cloud-based and it can integrate with existing websites without affecting... Read more
Cin7 is a cloud-based retail management solution with e-commerce, inventory management, point of sale (POS) and reporting features. The solution combines the functions of inventory management, POS, third-party logistics (3PL) and ... Read more
Odoo Point of Sale (POS) is part of Odoo’s integrated suite of business applications. The module is available both on and offline and provides unified data across stores and has an integrated inventory management function. Od... Read more
QuickBooks Commerce (formerly TradeGecko) is a powerful cloud-based inventory and order management software for modern online businesses. Combining manufacturing, sales channels, locations, and currencies so that every product, or... Read more
Vend is a cloud-based point of sale system for retailers of all types and sizes. Vend offers tools to help manage the customer experience, as well as sales, inventory, customer data and more. Vend is designed to work on vario... Read more
BigCommerce is a cloud-based online design platform that provides solutions to e-commerce entrepreneurs with website customization, shipment management, transactions as well as listing products on Amazon, eBay and Facebook. The so... Read more
Finale Inventory is a cloud-based inventory and supply chain management solution designed for small and midsize businesses that offers stock management, purchasing, order management and reporting functionalities within a suite. Th... Read more
Rocketspark is an eCommerce software designed to help businesses in construction, tourism, education, retail, automotive and other sectors build mobile-responsive websites on a drag-and-drop interface. Administrators can crea... Read more
Brightpearl is omnichannel-native and designed specifically for retail. It is built to reliably handle peak trading, and it integrates with the full retail tech ecosystem, providing real-time trading insights. And it’s all automat... Read more
AbanteCart is an open source e-commerce solution for small and midsize businesses that helps users create online stores to sell products and services. Key features include HTML5 responsive templates, catalog management, a discount... Read more
Multi-Vendor Marketplace is an eCommerce solution designed to help businesses in clothing, electronics, cosmetics and other sectors create and manage online stores. Administrators can manage orders, vendors, payouts and more on an... Read more
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Ecommerce order management software enables businesses to manage online orders from initial acceptance all the way to final delivery of the product. The software category provides custom tools to help companies match their operations workflows, business rules, integration needs, data capture objectives, merchandising techniques, and multichannel sales strategies. Ecommerce order management software also tends to offer real-time inventory and order management, payment processing, marketing, and customer relationship management (CRM) tools to optimize cost and efficiency.
This guide suggests ways to help you choose the best software for your ecommerce business.
Here’s what we’ll cover:
- What is ecommerce order management software?
- Common features of ecommerce order management software
- What type of buyer are you?
- Benefits and potential issues
- Market trends to understand
What is ecommerce order management software?
Ecommerce order management software consolidates and automates business operations from the moment a product or service is listed in a catalog until the last order goes through and the product is delivered. When a customer places an online order, the software checks for errors in inventory, payment, and delivery instructions and then initiates fulfillment tasks and creates a record of the order transaction. Different departments can use this data for marketing intelligence, reporting requirements, etc.
Common features of ecommerce order management software
Ecommerce order management options vary in which features they offer. Here are some of the most essential tools to consider when choosing a solution:
| Order entry | Automatically capture online orders for products and services. Store the details, check for errors, and initiate other operations such as shipping electronically. |
| Order tracking | Track and manage online order status throughout the fulfillment process. |
| Catalog management | Create and manage a digital catalog of products and services with complete details, specifications, and prices. Integrate the catalog with online storefronts on websites and mobile apps. |
| Order fulfillment | Take, organize, track, and fulfill purchase requests for products and services. Confirm order delivery and accept customer feedback. |
| Back order management | Manage orders for out-of-stock items and maintain clear customer communication regarding status updates and wait-time estimates. |
| Recurring orders | Track and manage orders in which customers purchase particular products or services repeatedly or regularly. |
| Contact database | Centralize contact information and data for all your customers, clients, and leads in an integrated CRM designed for ecommerce. |
What type of buyer are you?
Ecommerce order management software is similar to other software categories, such as ecommerce inventory management software. Understanding how an order-driven solution helps different kinds of companies can make it easier to choose the right solution.
Small and midsize ecommerce companies
Most small and midsize ecommerce companies that exclusively sell products online tend to have only one shipping channel. For instance, they likely deliver all their physical products by the same logistics carrier. Also, many small companies store all their inventory in a single warehouse. A simple order management solution is usually sufficient for basic fulfillment needs.
Hybrid retailers
Ecommerce companies that also sell products in physical stores have complex needs. Best-of-breed ecommerce order management software may accommodate inventory requirements better than basic order management solutions can. Order management solutions may also integrate with advanced inventory management options through custom development.
Service providers
Some ecommerce order management systems are capable of providing services as well as products. Look for solutions that specifically offer digital delivery options, account access expiration, and other features to suit your business.
Enterprises
Large ecommerce companies often have multiple warehouses and delivery channels and also use multiple languages and currencies. This complexity may justify considering an enterprise resource planning (ERP) software solution to cover all the company’s needs.
Benefits and potential issues
Ecommerce order management software offers online companies a number of benefits:
- Process orders faster: Automated order workflows initiate fulfillment immediately with less need for human input. This allows companies to deliver orders faster, which improves customer experience.
- Reduce back orders and delays: Up-to-date inventory data helps managers predict shortages and take steps to avoid them. Enterprise order management software simplifies reordering, so it's easier to maintain ideal inventory levels. This means customers spend less time waiting for warehouses to receive new stock from suppliers and manufacturing.
- Provide better customer service: Improving efficiency and avoiding order errors naturally leads to more satisfied customers. Customers are also able to determine the real-time availability of items in the online catalog. Fear of missing out can even encourage sales. Companies can also track orders and warn customers in advance if they predict a delay.
Market trends to understand
The demand for integrated solutions is increasing: Ecommerce companies are looking for software that manages many operations in one application. Some order processing software companies have struggled to provide the broader features found in more expensive ERP solutions. To counteract those issues, software developers have created integration tools and application programming interfaces (APIs). These tools allow niche ecommerce order management software to communicate with other business applications.
Advanced supply chain management tools are slowly coming to ecommerce order management software: Consumers increasingly look for products that are produced safely, sustainably, and ethically. Supply chain intelligence allows ecommerce companies to offer stronger product integrity assurances. For instance, companies can trace product origin to establish whether products were produced organically or produced using fair labor practices. In addition, innovative ecommerce order management software companies that already offer inventory features are beginning to offer supply chain features, too.