Salesforce Commerce Cloud 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Salesforce Commerce Cloud

4.6

(95)

Pricing

Pricing available upon request

About Salesforce Commerce Cloud

Salesforce Commerce Cloud is an eCommerce platform that allows businesses to manage their entire commerce operations on a single platform. The platform caters to a wide range of industries, from retail and consumer goods to manufacturing and B2B enterprises, enabling them to manage their B2C, B2B and direct-to-consumer channels.

The platform utilizes artificial intelligence to personalize the shopping experience. It offers customers tailored product recommendations and a conversational AI-based digital concierge to assist with product searches, order tracking, and more. Additionally, the platform's AI-enabled tools help merchants streamline tasks, including merchandising, inventory management and marketing.

Salesforce Commerce Cloud's omnichannel capabilities allow businesses to sell across various channels, including digital storefronts, social media platforms and online marketplaces, all managed from a central platform. Additionally, the platform integrates commerce data with CRM and marketing data, providing businesses with a unified view of their customers.

Salesforce Commerce Cloud Screenshots

Salesforce Commerce Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

B2C Commerce

Pricing available upon request

Plan includes:

1 Site
2 Price Books
750K On-Demand Sandbox Credits

B2B Commerce

Pricing available upon request

Plan includes:

2 Storefronts
Self-Serve Portal
Unmanaged Orders 10 per license

D2C Commerce

Pricing available upon request

Plan includes:

360-Degree View of Customer
Prebuilt Direct to Consumer Templates
Best-in-Class Product Recommendations

Salesforce Order Management

Pricing available upon request

Plan includes:

Complete Lifecycle Management
Distributed Order Management
Omni-Channel Inventory Up to 50 Locations

Connected Commerce

Pricing available upon request

Plan includes:

Seamlessly Launch B2B and D2C Commerce channels
Enable Salesforce Payments
Unlock Order Entry & Visibility

Confused about pricing? We've got you covered.

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Salesforce Commerce Cloud Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of Salesforce Commerce Cloud
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Backorder Management
Campaign Management
Catalog Management
Channel Management
Contact Database
Cost Tracking
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Segmentation
Data Synchronization
Delivery Management
Discount Management
eCommerce Management
Electronic Payments
Email Marketing
For B2B
Forecasting
Inventory Auditing
Inventory Control
Inventory Optimization
Inventory Tracking
Kitting
Loyalty Program
Manufacturing Inventory Management
Marketplace Integration
Mobile Commerce
Multi-Channel Management
Multi-Currency
Multi-Location
Order Fulfillment
Order Management
Order Routing
Order Tracking
Point of Sale (POS)
Price/Margin Management
Product Catalog
Product Data Management
Product Identification
Purchase Order Management
Real-Time Data
Recurring Orders
Reordering
Reorder Management
Reporting/Analytics
Retail Inventory Management
Reviews Management
Search/Filter
Shopping Cart
Special Order Management
Supplier Management
Templates
Third-Party Integrations
Vendor Managed Inventory
Warehouse Management
Website Management

Salesforce Commerce Cloud Integrations

Bolt

PayPal

Tecsys OrderDynamics

inriver PIM

TaxJar

Annex Cloud Loyalty Experience Platform

See all 69 integrations

Salesforce Commerce Cloud User Reviews

Overall Rating

4.6

Ratings Breakdown

61%

37%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.5

Functionality

4.7

AJ G.

Verified reviewer

Food & Beverages

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Best CRM and Commerce portal in existence!

I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior.

Cons:

Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available.

Brenda C.

Verified reviewer

Construction

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed February 2025

Elevated Customer Experience

Overall, the experience is great for handling all the minute customer interactions that can be extremely time-consuming.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The AI that powers much of the customer automated experience is seamless. It's superior to foreign person-to-person contact - feels less stilted and more intuitive.

Cons:

Because it is cloud based, lack of signal in some areas can be problematic.

Reasons for choosing Salesforce Commerce Cloud

Ease of use and the ability to communicate seamlessly over multiple customer platforms.

Brianna K.

Verified reviewer

Civic & Social Organization

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed October 2025

Is the price point worth it?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already.

Cons:

Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts. I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse. On top of that, this platform is hard to learn and has quite the learning curve. They ask for more money to help guide you but after quite some time, my team and I got the hang of it.

Verified

Reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2025

Salesforce takes some time to get used to, but I think it's a good way to keep things organized!

It's been okay. It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up!

Ratings Breakdown

Ease of use

Functionality

Pros:

I'm using it currently and I like that I can see all of the new clients in one place. It's nice that I can email and see information for my clients all in one place as well.

Cons:

There are a lot of buttons to do one thing - lots of clicking involved with everything! I also am still getting used to the names of everything. Opportunities are new clients for me and cases are emails.

Reasons for switching to Salesforce Commerce Cloud

I think they switched it for more features and to combine everything in on space so it was easier for us.

Parth S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

A Comprehensive Ecommerce Solution with Endless Possibilities

The platform offers a wide range of features, including personalization, scalability, and innovation. While it may have a steep learning curve and some customization limitations, the benefits far outweigh the drawbacks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce Commerce Cloud offers a unified platform that integrates seamlessly with other Salesforce tools, making it easy to manage customer relationships, orders, and inventory.

Cons:

Commerce Cloud can be overwhelming for new users, requiring significant time and effort to learn and master.

Reasons for switching to Salesforce Commerce Cloud

Yes, our company switched from Magento to Salesforce Commerce Cloud. We were looking for a more scalable and flexible ecommerce platform that could integrate seamlessly with our existing Salesforce CRM system

Natalie A.

Verified reviewer

Entertainment

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

User friendly!

i've even had friends wanting to make the switch for their online sales from square to salesforce because of all the cool features. Even my customers have said this gives my business a more professional image.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce is simple to use, very user friendly and is great for people like me that want to transition to a larger platform for their business.

Cons:

Honestly there wasn't anything I didn't like about it. I am new to using a commerce cloud, im sure as my online store evolves I may find something I need but this is a major step up from square.

Reasons for switching to Salesforce Commerce Cloud

my business was growing and wanted something more professional for my customers and myself.

Ibrahima B.

Verified reviewer

Consumer Goods

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed March 2025

Cloud base CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the features Salesforce offers in AppExchange. UI is can be customized to user need.

Cons:

The monthly cost is not affordable for small businesses.

Reasons for choosing Salesforce Commerce Cloud

Business requirements because I wanted to sell my products internationally.

Verified

Reviewer

Wireless

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Salesforce - User friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce is very user friendly, very simple to keep your files and data and reporting organized, can simply tag co workers in tasks they need to complete , the customer support was easily to be tagged on any task if you had a question on the process. It keeps all your orders in line with your date you placed on the file. Training or new developments was clear through online training or webinars via email.

Cons:

The mobile user is not the same as the desktop version, you have to pay for features you don't need. The upgrades to the system from classic to lighting, was a slow switchover as the interface was quite different, the it is costly, but for large corporations it is well worth the expense,.

Carnell H.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Salesforce - Awesome Database Software

I am super please with the product extremely reliable for my business and sales team. There are other products yet I do not worry with Salesforce.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Exceptional product! I am able to scale my business with very little bug issues. Onboarding clients is great. Security is a no worries approach. Also, can keep track of the sales process.

Cons:

More expensive than most of the database management software yet do not have to worry about being able to connect to the cloud; in office & in the field.

Subina A.

Verified reviewer

Computer Software

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Sales force review