Salesforce Commerce Cloud 2026: Benefits, Features & Pricing

Wondering if Salesforce Commerce Cloud is right for your organization?

Our eCommerce Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Salesforce Commerce Cloud

4.6

(97)

Pricing

Pricing available upon request

About Salesforce Commerce Cloud

Salesforce Commerce Cloud is an eCommerce platform that allows businesses to manage their entire commerce operations on a single platform. The platform caters to a wide range of industries, from retail and consumer goods to manufacturing and B2B enterprises, enabling them to manage their B2C, B2B and direct-to-consumer channels.

The platform utilizes artificial intelligence to personalize the shopping experience. It offers customers tailored product recommendations and a conversational AI-based digital concierge to assist with product searches, order tracking, and more. Additionally, the platform's AI-enabled tools help merchants streamline tasks, including merchandising, inventory management and marketing.

Salesforce Commerce Cloud's omnichannel capabilities allow businesses to sell across various channels, including digital storefronts, social media platforms and online marketplaces, all managed from a central platform. Additionally, the platform integrates commerce data with CRM and marketing data, providing businesses with a unified view of their customers.

Salesforce Commerce Cloud Screenshots

Salesforce Commerce Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

B2C Commerce

Pricing available upon request

Plan includes:

1 Site
2 Price Books
750K On-Demand Sandbox Credits

B2B Commerce

Pricing available upon request

Plan includes:

2 Storefronts
Self-Serve Portal
Unmanaged Orders 10 per license

D2C Commerce

Pricing available upon request

Plan includes:

360-Degree View of Customer
Prebuilt Direct to Consumer Templates
Best-in-Class Product Recommendations

Salesforce Order Management

Pricing available upon request

Plan includes:

Complete Lifecycle Management
Distributed Order Management
Omni-Channel Inventory Up to 50 Locations

Connected Commerce

Pricing available upon request

Plan includes:

Seamlessly Launch B2B and D2C Commerce channels
Enable Salesforce Payments
Unlock Order Entry & Visibility

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Salesforce Commerce Cloud Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of Salesforce Commerce Cloud
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Backorder Management
Campaign Management
Catalog Management
Channel Management
Contact Database
Cost Tracking
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Segmentation
Data Synchronization
Delivery Management
Discount Management
eCommerce Management
Electronic Payments
Email Marketing
For B2B
Forecasting
Inventory Auditing
Inventory Control
Inventory Optimization
Inventory Tracking
Kitting
Loyalty Program
Manufacturing Inventory Management
Marketplace Integration
Mobile Commerce
Multi-Channel Management
Multi-Currency
Multi-Location
Order Fulfillment
Order Management
Order Routing
Order Tracking
Point of Sale (POS)
Price/Margin Management
Product Catalog
Product Data Management
Product Identification
Purchase Order Management
Real-Time Data
Recurring Orders
Reordering
Reorder Management
Reporting/Analytics
Retail Inventory Management
Reviews Management
Search/Filter
Shopping Cart
Special Order Management
Supplier Management
Templates
Third-Party Integrations
Vendor Managed Inventory
Warehouse Management
Website Management

Salesforce Commerce Cloud Integrations

Bolt

PayPal

Tecsys OrderDynamics

inriver PIM

TaxJar

Annex Cloud Loyalty Experience Platform

See all 69 integrations

Salesforce Commerce Cloud User Reviews

Overall Rating

4.6

Ratings Breakdown

60%

37%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.5

Functionality

4.7

Gabriel S.

Verified reviewer

Marketing and Advertising

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed July 2025

Excellent enterprise (scalable somewhat down) CRM tool that will greatly improve data, metrics, and marketing efforts!

I've used Salesforce Commerce Cloud as a complementary CRM consumer data-keeping platform to inform our overall marketing strategies and planning as well as to plan for and execute outgoing digital and email campaigns with increasingly individualized messaging based on the consumer data collected.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a scalable yet enterprise-level platform tool for tracking customers throughout their journey, increasing data on them, segmenting them, and leveraging list-building and CRM to ensure that you're providing the best outgoing marketing messaging for particular users at particular times. Great support, extensive capabilities. I'm a big fan!

Cons:

Prices can sometimes be less adjustable than certain mid-size businesses may require for their needs but you'll always get good value with what you pay.

Angelika M.

Verified reviewer

Design

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Salesforce is good!

My overall experience has been great with salesforce. Its a good software and fulfills all you business sales needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sacked is an awesome software. I use it for customers data for my business. It's very easy to navigate.

Cons:

Nothing. Salesforce is pretty awesome. It helps you to keep up with tracking leads and sales. It also keeps track of customer support tickets.

Brianna K.

Verified reviewer

Civic & Social Organization

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed October 2025

Is the price point worth it?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already.

Cons:

Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts. I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse. On top of that, this platform is hard to learn and has quite the learning curve. They ask for more money to help guide you but after quite some time, my team and I got the hang of it.

Subina A.

Verified reviewer

Computer Software

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Sales force review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly robust, built in personalisation, multi site and global commerce support, strong developer tool.

Cons:

Being saas platform, limited back end flexibility, cost both platform and development, business manager limitations.

Jackie S.

Verified reviewer

Retail

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed September 2025

Great software

Ratings Breakdown

Ease of use

Functionality

Pros:

It enhances my overall shopping journey. I also value how the platform offers comprehensive insights into customer behaviors, sales patterns, inventory, and much more. Whether you are rapidly expanding or facing slow periods during certain seasons, Salesforce Commerce Cloud adapts effortlessly. There is no concern regarding server handling or interruptions during peak times.

Cons:

I have really no dislikes in regards, everything is easy to find and I really enjoy all the features

ALLY M.

Verified reviewer

Consumer Goods

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

A Powerful Sales Tool for Streamlining Operations

Salesforce Commerce Cloud has been a game-changer in managing our sales operations. While working in the marketing department at NBCL Coca-Cola Tanzania, I witnessed firsthand how our sales team leveraged the platform to track customer interactions, manage orders, and optimize sales strategies. The system provided real-time data insights, making it easier to make informed business decisions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It the best CRM and has a great sales tracking capabilities. Not only that, but also easily scalable and customizable to fit any business needs.

Cons:

Customization can be very complex without technical expertise.

Kelly B.

Verified reviewer

Arts and Crafts

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Excellent salesforce software

We are very pleased with the software. For the most part, the software is user friendly, at least most sections.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were able to utilize sales resources in one place and the reports were amazing. Instead of printing numerous reports we can print one report with everything included.

Cons:

The initial installation could have been easier however, it wasn't too difficult. Training should be more user friendly.

George N.

Verified reviewer

Real Estate

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed October 2025

Salesforce is wonderful!

I love Salesforce. Salesforce has been around since 1995. I started using Salesforce at my first job doing mortgage loans

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce CRM is very efficient. I was able to upload my prospect via excel xlms format and able to use the click to call function back in 2015. During the 2015, click to call function was getting to be popular

Cons:

alot of the predictive dialers ive been using does NOT integrate with Salesforce information is input in the dialer and it would make it easier for it be integrated with Salesforce

Verified

Reviewer

Information Technology and Services

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed December 2024

Good tool to enhance your shopping experience

Overall we are very happy with Salesforce Commerce cloud because it provides very easy methods for integration and user interface is also very attractive. Apart from that it is also secure and reliable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce Commerce cloud is very essential to boost your shopping experience by providing next generation AI tools. It provides very interactive dashboard and sales channels so that we can easily scale up our product sales.

Cons:

May be pricing can be lowered little bit so that it can become more affordable. Also their customer support team is bit slow so it will take some time to get the response.

Elias S.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2025

Strong for Large-Scale E-commerce