Zoho Commerce 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zoho Commerce

4.3

(58)

Pricing

Starting at $15.00 per month

About Zoho Commerce

Zoho Commerce is a robust ecommerce platform built for businesses that want to launch, manage, and scale online stores with complete control and predictable costs. It brings together storefront creation, inventory management, order processing, payments, shipping, taxes, and marketing in one unified system.

Businesses can create professional, mobile-responsive storefronts using customizable themes and a no-code site builder. From managing catalogs and variants to processing secure checkout and fulfilling orders, Zoho Commerce simplifies the operational complexity of running an online store.

Unlike plugin-heavy platforms, Zoho Commerce includes essential ecommerce capabilities out of the box. It runs on Zoho’s reliable cloud infrastructure with free hosting and SSL, charges 0% transaction fees, and includes enterprise-grade security and privacy controls by design.

Zoho Commerce supports both B2C and B2B ecommerce workflows, including customer-specific pricing and catalogs. Built-in SEO tools, promotions, analytics, and automation help businesses attract customers, increase conversions, and scale efficiently.

With native integrations across inventory, accounting, CRM, marketing, a...

Zoho Commerce Screenshots

Zoho Commerce Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Starter

$15.00

flat rate, per month

Plan includes:

0% transaction fee
Up to 10 Campaign Pages
2000 Customer Accounts
Free Hosting With SSL
Free Themes
Unlimited Bandwidth
Responsive Website Builder
Product Filters
SEO tools
Blogs

Professional

$49.00

flat rate, per month

Plan includes:

Everything in Starter +
Up to 200 Campaign Pages
Unmetered Customer Accounts
Wishlist & Save For Later
Multi-currency Checkout
Loyalty program
Automatic discounts
Social selling
Advanced Coupons
Assembly/ Kit items

Premium

$109.00

flat rate, per month

Plan includes:

Everything in Starter and Professional +
0% transaction fee
Up to 500 Campaign Pages
Price List
3 Inventory locations
Request for Quote
Custom modules
Serial number and Batch tracking
Credit Limit for B2B customers
Product recommendations rules

Confused about pricing? We've got you covered.

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Zoho Commerce Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of Zoho Commerce
Abandoned Cart Saver
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Campaign Management
Catalog Creation
Catalog Management
Categorization/Grouping
Channel Management
Content Library
Content Management
Credit Card Processing
Cross Selling Functionality
Custom Domains
Customer Accounts
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Templates
Customization
Data Import/Export
Data Storage Management
Data Synchronization
Design Management
Discount Management
Document Management
Document Storage
Drag & Drop
eCommerce Management
Electronic Payments
Email Marketing
For Small Businesses
Generative AI
Image Library
Inventory Replenishment
Inventory Tracking
Invoice Management
Item Management
Kitting
Landing Pages/Web Forms
Layout & Design
Loyalty Program
Marketplace Integration
Media Library
Mobile Commerce
Multi-Channel Management
Multi-Currency
Multi-Location
Online Catalog
Online Store Builder
Order Management
Order Processing
Order Tracking
Payment Options
Point of Sale (POS)
Point of Sale (POS) Integration
Pre-built Templates
Pricing Management
Product Catalog
Product Configurator
Product Data Management
Purchase Order Management
Real-Time Data
Real Time Editing
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Reviews Management
Sales Order Management
Sales Reports
Sales Trend Analysis
Search/Filter
Serial Number Tracking
Shipping Labels
Shopping Cart
SKU/UPC Codes
Social Media Integration
Tagging
Template Management
Templates
Third-Party Integrations
User Management
Warehouse Management
Website Hosting
Website Management
Workflow Management

Zoho Commerce Integrations

Zoho Inventory

Integration rated 4.1 from 10 reviews

Stripe

Zoho SalesIQ

Zoho CRM

Zoho PageSense

authorize.net

See all 27 integrations

Zoho Commerce User Reviews

Overall Rating

4.3

Ratings Breakdown

53%

24%

22%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.2

Functionality

3.9

aka r.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed May 2021

Zoho Commerec for simple ecommerce

Generally my experience with Zoho commerce is smooth and satisfactory. I would suggest small sized and beginners to go for it for a hands on experience of ecommerce world.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Other similar softwares don't have as much options for customizing as Zoho Commerce has to be honest. Customizations process is easy and simple to proceed with. The addon option for apps little plugins helps get job done without much hassle.

Cons:

The support is not that great. Support staff themsilves have lack of product knowledge at this point of time. The UI lags a bit with pieces of smal bugs here and there.

Vendor Response

Hi Aka, Candid reviews like yours help others feel confident about choosing Zoho Commerce, and we appreciate you sharing your experience with Zoho Commerce! Having said that, I'm sorry that you weren't completely satisfied with your experience. Could I request you to please drop us a note at marketing@zohocommerce.com at your convenience with the specifics of your interactions, and we will look into this. Our support team prides itself on its high quality of support, so your feedback will certainly be taken in the right spirit. Regards, Zoho Commerce Marketing

Replied November 2022

Ashish L.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2023

One Single Software to Manage it ALL

Overall experience (tech system, features, security, integrations, support) has been quite good. Also, Zoho Commerce need to have a dedicated customer care toll free call facility as well as real time chat facility like their other products. Zoho Commerce is a customer facing software (unlike Books) hence it becomes critical to get support from Zoho team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zoho Commerce has a tight integration with corresponding backend systems like Books, Inventory, SalesIQ, CRM etc which means that it becomes very easy to manage the after sales actions like order & inventory management, accounts, customer relationship etc.

Cons:

Most critical missing feature is bulk upload of product images and specifications. It takes a LOT of time to bulk upload products via excel and then map each variant manually to image in GUI.

Reasons for choosing Zoho Commerce

Pricing, customer support, focus on India, product features and future roadmap made me realize that Zoho would be better for my business.

Reasons for switching to Zoho Commerce

It was just a front facing online portal. After getting the order, we had to do all the subsequent actions using different systems / excel.

Abhishek G.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2022

After using for more than 6 months

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy integration with Zoho inventory and Books so invoicing and inventory management is much easier, integration with Google, FB etc is good

Cons:

Very less known in market, many 3rd party players do not provide support for this. Buggy many a times. Payment gets stuck in Razorpay. If you are suing multiple warehouses, commerce show stock combining from all warehouses even though we assign 1 particular warehouse to commerce.

Reasons for choosing Zoho Commerce

Because of adaptation of other zoho apps like CRM, Books, Inventory etc. Ideally it should work better with other zoho apps but that is not the case. In many cases zoho apps support Shopify more than commerce.

Reasons for switching to Zoho Commerce

Due to Adaptation of Zoho Books and CRM we had to make this switch thinking of easier management of business processes

Vendor Response

Dear Abhishek, Thank you so much for taking the time to write us a review and thank you for your honest feedback. Every little feedback helps us improve our software and make the experience better for customers like you. Rest assured, we have noted your concerns and will strive to address them in the near future. In the meantime, if you have any specific queries or requests that we can address, we'd be happy to help you out. Please write to us at marketing@zohocommerce.com

Replied April 2022

sushil s.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Best In class and Best ecommerce solution

we are building the biggest B2B parts and accessories store in India for service centers, field engineers and repair shops. we have the freedom to move our business from B2B to B2B2C with lot of other supporting apps like zoho salesiq, marketing automation and zoho campaigns

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has given us the freedom to work from anywhere and syncing our inventory to accounts to control of every transaction in all aspects, not only this we can control lot of things from our mobile apps

Cons:

nothing much yes some features which we need to try as per our marketing and sales strategy is the limitation on all saas based ecommerce platform whether it is shopify or big commerce

Reasons for choosing Zoho Commerce

Setting up the store , integrations and complete control of business on the go whether it is online or offline

Reasons for switching to Zoho Commerce

we were blend of offline and online B2B business model and it was always the challenge to control inventory, price levels and customer data with zoho analytics this solution was not available to us anywhere and at this cost and best part is they are offering Android mobile application as the world is moving towards mobile commerce now

Vendor Response

Hi Sushil, Great to hear you had a 5-star experience using Zoho Commerce, and we are thankful for your continued patronage. We are glad that you were able to blend your offline and online B2B business model successfully with Zoho Commerce and control your inventory and pricing. We will do our best to ensure you have the best possible experience with Zoho Commerce in the future as well. Regards, Zoho Commerce Marketing

Replied November 2022

Farhan S.

Verified reviewer

Wholesale

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2022

Zoho Commerce has changed the way our customers now shop and place orders!

We always had a traditional method of receiving orders and providing stock availability to our wholesale customers, via email and phone calls. This resulted in a very time-consuming and costly process for our company. With Zoho Commerce, our customers are now able to see the stock status of our products in real-time and place their orders without having to call us. Our cost and time savings have thus increased considerably.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, has a variety of design templates to choose from, easily synchronizes with other Zoho and non-Zoho applications, and is as good as any top-of-the-line e-commerce application on the market today.

Cons:

We found only a few features missing but it is also due to the fact that our business model requires features that are not common to most other e-commerce businesses. On this front, the Zoho design and engineering teams have been very cooperative and are working with us to incorporate these custom features for us.

Reasons for choosing Zoho Commerce

We started using Zoho Inventory and found the software very easy to use and the customer support was exceptional. That made us try Zoho Commerce and we are highly satisfied with it.

Vendor Response

Hi Farhan, We are delighted to hear that you successfully optimized your operational processes and reaped considerable cost and time savings after using Zoho Commerce to run your online business. Rest assured, we will always have your back throughout your journey with us. Regards, Zoho Commerce Marketing

Replied November 2022

Balakumar R.

Verified reviewer

Food Production

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

ZOHO Commerce is a Simple & a User-Friendly E-Commerce Platform

Since our business was not a technology intense, we decided to use a 3rd party commerce platform - Zoho Commerce. From day 1, our experience with their sales & customer support team was great. With the help of their support team, I was able to setup & successfully launch our website in 2 hours, since then any additional support or issues was addressed immediately. With the help of Zoho Commerce, our sales grew to 5 folds within 1 year and expecting it to only multiply further. It is very user-friendly for a non-tech person like me. I also feel their pricing is very cost effective. I would strongly recommend Zoho for all SMEs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pricing : It is definitely cost effective & affordable for all small & mid sized companies. User-Friendly: It's very easy to use, even for a non-technical professionals. Initial Integration: was very simple and quick. Customization: Build your website the way you wanted. Customer Support: Both sales & technical support.

Cons:

User Password: Signup User ID password can be made simple. Default Content: Few default contents (Eg. out of stock error/notification message and few more) require development. Honestly, no too many cons, compared to their pros.

Reasons for switching to Zoho Commerce

Had bad experience with SaralPos, explored both QuickBooks & Zoho Books. And decided to go with Zoho Books. Our experience was great and then added Zoho Commerce and other Zoho Applications / Products.

Vendor Response

Hi Balakumar, thank you for leaving us a 5-star review on Capterra, and congratulations on the success of your online venture! We strive to be the ecommerce platform of choice for our customers by providing the right mix of ease-of-use, customizability, pricing, powerful integration features, and customer support, and reading your review just made our day! Marketing TeamZoho Commerce

Replied September 2021

Brandy J.

Verified reviewer

Retail

Self-Employed

Used daily for more than 2 years

Review source

Reviewed July 2022

Brandy Jackson

It has been amazing the past 2 years. Love how it integrates into Zoho books

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to use and create . Love that it integrates into Zoho books

Cons:

Wish there was a mobile app. This would make entries so much easier on the run

Reasons for switching to Zoho Commerce

Wanted a website that would link with accounting program

Vendor Response

Hi Brandy, You made our day with your 5-star review of Zoho Commerce! Ease of use and seamless integrations with the Zoho ecosystem are core tenets of Zoho Commerce, and we are happy to see you mention both in your review as the key reasons for switching to Zoho Commerce. We have also shared your feedback regarding the mobile app with the product team. Regards, Zoho Commerce Marketing

Replied November 2022

Nafis S.

Verified reviewer

Textiles

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Casamia fabrics

Good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up and integration with zoho books and inventory

Cons:

More options of website templates need to be provided

Reasons for choosing Zoho Commerce

InTEGRATION WITH ZOHO BOOKS AND INVENTORY WHICH OUR ORGANISATION WAS ALREADY USING

Vendor Response

Hi Nafis, Thank you for this 5-star review! There's nothing like seeing a great review on our page. We are happy to know that you are enjoying Zoho Commerce's seamless integration with Zoho Inventory and Zoho Books and the ease of setup on our platform. This is precisely what makes Zoho Commerce an excellent fit for the textile industry. You will also be delighted to know that we are working on increasing the quality and number of our free designer website templates, which should be out soon. Regards, Zoho Commerce Marketing

Replied November 2022

Verified

Reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2021

Worst customer support I've ever faced

another expense on top of Zoho One apps, and much less support provided. I have to wait days to hear back from commerce support. Much less user-friendly than Zoho Sites. Less customization options.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it's a suite of apps that streamline daily operations.

Cons:

The support is awful. Hard to get any real answers and support staff know less about the software and apps than I do at this point. Had to figure a lot of things out myself while waiting for an answer from support. Too many solo apps that require additional monthly subscription fees. Software is buggy and support will just tell you to clear cache/cookies instead of resolving the issue.

Reasons for choosing Zoho Commerce

already with zoho one.

Reasons for switching to Zoho Commerce

wanted something more integrated and centralized

Vendor Response

Hi, Sorry to hear about your experience with our support team. Please write to marketing@zohocommerce.com with the specifics so we can try and resolve your issues better. Rest assured, your feedback will be taken in the right spirit! Regards, Zoho Commerce Marketing

Replied November 2022

Aman G.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2022

Recognize this great tool called Zoho Commerce.

Quiet honestly, this time with Zoho Commerce, Zoho has win our hearts. The program is such a powerful tool with ease of access. Developers have done a great job really. The best part is the customer service. I have met this girl [SENSITIVE CONTENT] and a lad named[ SENSITIVE CONTENT]. Both of them have proved to be an excellent customer support representatives with required patience, skills and required knowledge of the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of access for starters. Compatible with all Zoho One programs that we use.

Cons:

Ease of access, like I stated before. It consists of almost every feature that we required to run our business which is really great.

Reasons for choosing Zoho Commerce

Because we have been using Zoho One products so wanted to test the ease of access and features using Zoho Commerce.

Reasons for switching to Zoho Commerce

Because we have been using Zoho One products so wanted to test the ease of access and features using Zoho Commerce.

Vendor Response

Hi Aman, "Recognize this great tool called Zoho Commerce." - your words of praise just made our day! While ease of use and seamless integrations are the well-known USPs of Zoho Commerce, I am also delighted that our support team was able to sort out all your issues to your satisfaction. I will ensure to pass on your compliments to them - it would also make their day! We look forward to a long and fruitful relationship. Regards, Zoho Commerce Marketing

Replied November 2022

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