Medsender 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Medsender

4.9

(16)

Pricing

Starting at $299.00 per month

About Medsender

Medsender is a HIPAA-compliant solution designed to help medical clinics, insurance companies and enterprises send or receive documents via fax, email and SMS channels. Medical clinics can request signatures, details, authorization and documents on patient forms via fax and streamline administrative operations through EHR integration and automation.

Businesses can utilize a one-click extension or developer API to facilitate an exchange of protected health information (PHI). Administrators can also use a provider integration to automatically receive additional data such as demographic information about patients.

Other features of Medsender include electronic signature, customizable cover sheet, search, security, unlimited cloud storage, encryption and more. Pricing is available on monthly subscriptions and support is extended via phone and email.

Medsender Screenshots

Medsender Pricing and Plans

Starting price: $299.00 per month

Free Trial

Free Version

AI Fax Automation

$299.00

flat rate, per month

Plan includes:

Fill and Sign Documents
AI labeling
Automated AI-powered fax processing
Automated scanning, labeling, sorting and routing
Automated chart updates or creation
EMR/EHR integration
Hands-on training
Live chat, email and phone support
Expert-led installation and onboarding

AI Referral Automation

$549.00

flat rate, per month

Plan includes:

Automated AI-powered referral management
Automated appointment scheduling
Automated chart updates or creation
Automated referral status reporting
EMR/EHR integration
Expert-led installation and onboarding
Live chat, email and phone support

AI Call Automation

$2,249.00

flat rate, per month

Plan includes:

Automated, 24/7 AI call automation
Automatically handles patient Q&A
Automated appointment scheduling
Automated chart updates or creation
Automated detailed call reporting
EMR/EHR integration
Expert-led installation and onboarding
Hands-on training
Live chat, email and phone support

Enterprise

Pricing available upon request

No plan information available

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Medsender Features

Popular features found in Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Editing
Document Generation
Electronic Signature
File Conversion
File Sharing
Third-Party Integrations
Version Control
More features of Medsender
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Audit Trail
Automated Routing
Automatic Backup
Caller ID
Commenting/Notes
Communication Management
Compliance Management
Contact Database
Contact Management
Customizable Branding
Data Import/Export
Delivery Tracking
Digital Signature
Document Automation
Document Capture
Document Review
Document Storage
Document Templates
Drag & Drop
Electronic Faxes
Email Management
Email to Fax
Encryption
Fax Management
Fax to Email
File Management
File Recovery
FoIP
Forms Management
Full Text Search
HIPAA Compliant
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Format Support
Multiple User Accounts
Optical Character Recognition
Patient Engagement
Patient Intake
Patient Questionnaires
Patient Records Management
Print Management
Real-Time Notifications
Real Time Synchronization
Reporting & Statistics
Role-Based Permissions
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Single Sign On
SMS Messaging
SSL Security
Status Tracking
Tagging
Text Editing
Two-Factor Authentication
User Management
Voice Mail
Whitelisting/Blacklisting
Workflow Management

Medsender Integrations

Elation

WebPT

Harris CareTracker

Google Drive

DrChrono

CareCloud

See all 13 integrations

Medsender User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

13%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

5.0

Functionality

4.7

Doede D.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

Great Product

We use Medsender as e-fax and document management right with our EHR, and use it daily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive and simple. [SENSITIVE CONTENT HIDDEN] both have been great to work with, and are interested in making their product better and even more useable with logical features for my and other's business(es).

Cons:

Few features missing, or could be improved upon, but the company is very willing to hear suggestions.

Reasons for switching to Medsender

Integration with Kareo.

Daniel M.

Verified reviewer

Medical Practice

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed March 2021

HIPAA Compliant Fax & Email at the lowest price you'll see

My biggest problem was how to send Superbills to clients in a HIPAA compliant way. This has helped be become completely paperless. This also replaced my other, very expensive, online fax service & Medsender is just as good at a fraction of the price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to send HIPAA compliant emails has now made my office entirely paperless!

Cons:

I haven't had any real issues with this product. It's pretty simple to use & does what I need it to do.

Reasons for choosing Medsender

Medsender was cheaper, had a better interface, integrated with the EMR, and you can send HIPAA compliant emails. It was a no-brainer.

Reasons for switching to Medsender

Pricing mainly, and Updox doesn't do HIPAA compliant email either.

Kathleen B.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

HIPAA compliant faxing out of Kareo

We are now able to easily send HIPAA compliant faxes out of Kareo, especially for orders. Previously we had no method of doing this as Kareo does not allow electronic faxing of orders. Incoming faxes are also managed in a HIPAA compliant manner, but still require a significant effort by our administrative staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Medsender has allowed us to send HIPAA compliant faxes directly out of our Kareo electronica health record, especially for imaging and laboratory orders. This has been the primary benefit. Accepting faxes with results and adding them into Kareo is also easier than our prior system.

Cons:

We had hoped that the software would help us reduce the burden of processing incoming faxes for our midsized medical group. It does reduce the burden, but not by much. Every fax still has to be reviewed by an administrative staff member and added to the chart. One of our primary limitations is not the fault of Medsender, it’s the fault of Kareo. Kareo does not permit each provider to have their own unique fax number on their orders. We are only allowed to use our main fax number for the whole organization. So in order for each provider to get their own faxes, they have to get a fax number through Medcenter and manually change the Kareo number on the order using Medsender. If carrier would allow each provider to have their own fax number we would not have this problem.

Reasons for switching to Medsender

DocHub is not HIPAA compliant and does not integrate into Kareo.

Danielle P.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Safe, Reliable, Easy

Medsender made our business run much smoother than we imagined. We were a new business having issues with our fax machine. This saved so much time and allowed all employees to access from anywhere. With a typical fax system you must physically be present to view the faxes. This allows easy viewing and patient safety being HIPPA compliant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love medsender in our practice because it is easy and reliable. We can access it anywhere so we never miss important documents.

Cons:

There are no cons however we do sometimes miss the physical papers.

Reasons for choosing Medsender

Medsender seemed to be the best fit for our practice.

Kit M.

Verified reviewer

Medical Practice

Self-Employed

Used daily for less than 2 years

Review source

Reviewed February 2024

Great product for a small practice!

Overwhelmingly positive. The platform is extremely user friendly, with robust features and excellent customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent customer service, robust features and interfaces with my EHR platform provider, Tebra/Kareo.

Cons:

No cons that I can think of. I have been very pleased.

KAREN R.

Verified reviewer

Medical Devices

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Medsender fax solution

Faxes in and out have been pretty seamless. Less issues that our company we had previously purchased

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We had used another efax program. We had many issues with quality of fax- sent and recieved. There was not any support, if you did call for help it was a very large hassle to get to a person and most of the time they didn't know what the issue was and left you hanging for an answer for days. Medsender custom support is very efficient, and quick to respond. We love that they are integrated with our EMR - this is a great benefit Medsender is continuing looking for ways that they can improve the program. I look forward to hearing what is new and am looking forward to some new updated they are working on in the very near future.

Cons:

Not much of negatives. Probably just having the logout time shorter. It seems like we have to log into our session so many times a day, as it has a 30 minute time out. It would be great if it was extended a bit. Archive option on our sent files.

Reasons for switching to Medsender

As stated above. To many connection problems. Poor support

Steve H.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Bye Bye Fax Machine

Best customer service of ANY software service provider.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s a very simple product that negates the use of my fax machine. In fact, I never have to go use that device again! That’s very exciting for our team. I look forward to all the future capabilities the platform will have which will enhance efficiency and improve productivity.

Cons:

I think the user interface could be a little friendlier and appealing.

Bethany S.

Verified reviewer

Medical Practice

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed March 2021

Medsender is worth it!

Very professional and meets a need for my small solo business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to access my faxes anywhere I am is priceless. I am able to fill out documents and upload quickly and send via fax without wasting paper or too much time.

Cons:

I don't like having to put a birthdate in for all the patients. I organize my faxes by date sent, not birthdate. I guess it makes sense, but I don't link it with an EHR.

Reasons for switching to Medsender

Cost

Vendor Response

Hi Bethany, Thanks for the feedback, glad to hear that having Medsender is priceless! We just wanted to let you know that the birthdate is an optional field and you do not need to provide it

Replied April 2021

KRISTI S.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Medsender

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is so easy to use. It is very helpful to just print to medsender, the document is uploaded and ready to email, or fax. It definitely save us time.

Cons:

There are a few issues on the home page that might make it easier/faster to determine what we are viewing. However, the medsender time is quick to respond to suggestions and usually implement them asap.

Kiki R.

Verified reviewer

Medical Devices

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

MedSender rocks!

Prompt support. Easy to use. Quick install. Excellent training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HIPPA Compliant solution! We also like that it shows when a fax was viewed by the recipient and that we can easily remove access to a fax.

Cons:

Deployment for multiple departments that only want to see "their" incoming faxes has been problematic. We are still trying to resolve the issues.

Reasons for choosing Medsender

Cost, Value and ability to handle "unlimited" incoming faxes.

Reasons for switching to Medsender

Nextiva just started offering a HIPPA compliant option and their solution was just limiting use of their existing portal. The cost was more than MedSender and it didn't include any new functionality.

Vendor Response

Hi Kiki, Glad to hear you are enjoying Medsender! Our team has released an update that addresses the challenges you were having with multiple departments. Let us know if there is anything else we can do to improve

Replied April 2021

Showing 1 - 10 of 16 Reviews

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Medsender 2026: Benefits, Features & Pricing

Overview

About Medsender

Medsender Screenshots

Medsender Pricing and Plans

Medsender Features

Medsender Integrations

Medsender User Reviews

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