All ThermoGrid Reviews
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ThermoGrid Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.2
Customer Support
4.5
Value for money
4.5
Functionality
4.4
Pros
"Dispatching calendar Joe history and email invoices quickly [sensitive content hidden] was very helpful in explaining the new workflow management for each user and how we can start customizing our roles within in the company."
"Great customer service, great features, this team will do anything to help us learn and get where we want to go."
"Overall great, always appreciate [sensitive content hidden] getting right back with us, not a fan of the open a ticket function and calling in tickets to help line, it seems to take longer than usual to get a response"
Cons
"With any system there is a learning curve and sometimes I want the system to do it the way we already do things but then again we don't like our results doing it that way."
"TG only tracks GPS for clock-in and out, we would like to track "downtime" between calls for technician accountability.calling the support line used to automatically connect me with a support tech, now I have to submit a ticket and wait to hear back."
"Also I don't like that a Company name shows "No Client" because there is no first or last name in the account lines."
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