ServMan 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ServMan

4.3

(36)

Pricing

Starting at $499.00 per month

About ServMan

ServMan by WorkWave is an ERP solution designed for larger field service businesses, including those operating in the HVAC, electrical, plumbing and elevator maintenance verticals. ServMan provides both on-premise and cloud-based options for enterprise management and accounting in the field service space.

Key features include work order management, mapping and route management, inventory management, scheduling and a fully modernized mobile app, available on both iOS and Android devices. Users can assign tasks and create job schedules for technicians in the field, enabling users to create new quotes and work orders, print documents and process payments in the field, all while syncing information with the back office in real time.

The contract management feature allows users to create, execute and administer service contracts, from the initial quoting and pricing stage to renewal and billing of contract. The solution also provides time and route tracking tools to measure field activities of technicians, along with time clock and payroll functionality. Other features include credit card and eCheck processing, inventory tracking, asset and warranty management, and an AI-powered chatb...

ServMan Screenshots

ServMan Pricing and Plans

Starting price: $499.00 per month

Free Trial

Free Version

Basic

$499.00

per month

No plan information available

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ServMan Features

Popular features found in Service Dispatch
Accounting Integration
Billing & Invoicing
Calendar Management
GPS
Job Management
Mobile Access
Quotes/Estimates
Real-Time Data
Real-Time Updates
Routing
Service History
Work Order Management
More features of ServMan
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Scheduling
Barcode/Ticket Scanning
Bills of Material
Chatbot
Checklists
Client Management
Client Portal
Collaboration Tools
Contact Database
Contact Management
Contract/License Management
Contractor Management
CRM
Customer Database
Customer History
Customer Portal
Customer Service Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Synchronization
Dispatch Management
Document Management
Document Storage
Electronic Payments
Electronic Signature
Employee Management
Enterprise Asset Management
Equipment Maintenance
Equipment Tracking
Estimating
File Storage
Financial Management
Forecasting
For Plumbing Industry
Historical Reporting
Integrated Business Operations
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Marketing Automation
Mobile App
Mobile Signature Capture
Multi-Location
Offline Access
Online Time Clock
Order Management
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Point of Sale (POS)
Preventive Maintenance
Price and Cost Calculations
Project Management
Purchase Order Management
Purchasing & Receiving
Real-Time Notifications
Real-Time Reporting
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Route Optimization
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Status Tracking
Supply Chain Management
Task Management
Task Scheduling
Technician Management
Third-Party Integration
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Time Tracking
Training Management
Vendor Management
Workflow Management
Work Order Creation

ServMan Integrations

Avalara

ADP Streamline

ServMan User Reviews

Overall Rating

4.3

Ratings Breakdown

39%

50%

11%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

4.4

Functionality

4.2

Verified

Reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Good Software

overall the experience has been positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServMan has a good accounting package and is very good customization.

Cons:

Reports are on the weak side. contract management and marketing sources are very weak.

Patrick S.

Verified reviewer

Utilities

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Flexible and Customizable, but Complex and Clunky

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServMan treats its accounting features as a major part of the program rather than an add on system. This, as well as the immense degree to which (with knowledge, time, money, or some combination thereof) you can customize the system as a whole to fit your use case, makes it stand out from nearly all similar software I have ever used.

Cons:

The interface is a bit dated looking - but without the easy keyboard navigation that most dated systems have. It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating. While it is deeply customizable, doing so can require a lot of knowledge many companies may not have internally (Crystal Reports use, Microsoft SQL Server use, and learning some of ServMan's internal programming language).

Reasons for choosing ServMan

ServMan has more flexibility/customization options and a far more complete accounting system than either of them.

MIA S.

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2017

I WISH I WAS HERE WHEN SERVMAN WAS FIRST SET UP.

WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING.

Cons:

LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY.

Jill T.

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

Great software for now and as you grow your business. We shouldn't need to hire anyone else!

Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease. Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful. We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reports that we can access are great and accurate. You decide the areas within the software that your employees have access. ServMan support is excellent! They always have someone to help you when you need it.

Cons:

There is a learning curve with using the software in the beginning.

Scott S.

Facilities Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if prob

increased efficiency

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.

Cons:

The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.

Julie W.

Used unspecified for unspecified

Review source

Reviewed May 2011

Review 5/26/11

Coming from two fully integrated accounting systems, ServMan does work well at this point, but could still use tweaks in many areas.

Ratings Breakdown

Ease of use

Customer support

Pros:

System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities. PO integration to A/P very strong.

Cons:

Lacking consistency between modules as far as cursor locations, requirements for immediate entry or having to grab the mouse, tab key, etc. Lot of little glitches still with things having to be checked vs. system default, ie, use/sales tax options. Flat rate book only prints in Landscape mode, not Portrait (created twice the size of book). Restocking features are smart, but very cumbersome & time consuming. Departmentalization is too extreme in G/L, could achieve some of the intention of G/L coding by utilizing Work Types better. Would like easier self-customization of screens, ie, Service Call-taking screens are too involved, too many, time consuming, missing pertienent information. There is very basic information that should be available already, without always being "quoted a price" to get it in there. There is still a ton to learn that we haven't even seen yet, still trying to smooth things out to have full confidence after 4 months.

Missy M.

Used daily for more than 2 years

Review source

Reviewed August 2017

I like the software but training could be better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.

Cons:

The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.

Rebecca M.

Used unspecified for unspecified

Review source

Reviewed June 2011

ServMan Review

ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan. ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role. Customer service and resolution timeframe have been excellent.

Ratings Breakdown

Ease of use

Customer support

Pros:

*Very easy system to implement into an organization. *User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe. *Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers. *Great scheduling boards and capabilities for Service related fields.

Cons:

* Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports. *Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items.

Karen M.

Computer & Network Security

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2017

ServMan keeps our team organized and business flowing in our door. It's like a revenue generator!

It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things

Cons:

I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption.

Cynthia B.

Used unspecified for unspecified

Review source

Reviewed August 2011

Cube Six ServMan

Having been through several other programs before lucking into ServMan, I can tell you that you've found what you're looking for. Save yourself some money and trouble. . .start here first. You'll never look back.

Ratings Breakdown

Ease of use

Customer support

Pros:

ServMan represents a fully integrated product that allows us to link all aspects of managing our business. General Accounting, Scheduling, Work Orders, Purchasing, Inventory, Customer Data Base, Quotes, Payroll, and Sales all link together to give us total control of, and instant access to, the information needed to make the hundreds of daily decisions required in the management of any business. I do not believe that Under/Comm, Inc. would be the successfull company we are today without the use of ServMan. ServMan has allowed us to quickly identify and follow trends. In an industry where weeks can make huge differences in technology, ServMan has helped put us on the leading edge of our industry and ahead of our competitors.

Cons:

To date, we haven't found any. ServMan fits us perfectly.

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