ServMan 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

ServMan

4.3

(36)

Pricing

Starting at $499.00 per month

About ServMan

ServMan by WorkWave is an ERP solution designed for larger field service businesses, including those operating in the HVAC, electrical, plumbing and elevator maintenance verticals. ServMan provides both on-premise and cloud-based options for enterprise management and accounting in the field service space.

Key features include work order management, mapping and route management, inventory management, scheduling and a fully modernized mobile app, available on both iOS and Android devices. Users can assign tasks and create job schedules for technicians in the field, enabling users to create new quotes and work orders, print documents and process payments in the field, all while syncing information with the back office in real time.

The contract management feature allows users to create, execute and administer service contracts, from the initial quoting and pricing stage to renewal and billing of contract. The solution also provides time and route tracking tools to measure field activities of technicians, along with time clock and payroll functionality. Other features include credit card and eCheck processing, inventory tracking, asset and warranty management, and an AI-powered chatb...

ServMan Screenshots

ServMan Pricing and Plans

Starting price: $499.00 per month

Free Trial

Free Version

Basic

$499.00

per month

No plan information available

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ServMan Features

Popular features found in Service Dispatch
Accounting Integration
Billing & Invoicing
Calendar Management
GPS
Job Management
Mobile Access
Quotes/Estimates
Real-Time Data
Real-Time Updates
Routing
Service History
Work Order Management
More features of ServMan
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Scheduling
Barcode/Ticket Scanning
Bills of Material
Chatbot
Checklists
Client Management
Client Portal
Collaboration Tools
Contact Database
Contact Management
Contract/License Management
Contractor Management
CRM
Customer Database
Customer History
Customer Portal
Customer Service Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Synchronization
Dispatch Management
Document Management
Document Storage
Electronic Payments
Electronic Signature
Employee Management
Enterprise Asset Management
Equipment Maintenance
Equipment Tracking
Estimating
File Storage
Financial Management
Forecasting
For Plumbing Industry
Historical Reporting
Integrated Business Operations
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Marketing Automation
Mobile App
Mobile Signature Capture
Multi-Location
Offline Access
Online Time Clock
Order Management
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Point of Sale (POS)
Preventive Maintenance
Price and Cost Calculations
Project Management
Purchase Order Management
Purchasing & Receiving
Real-Time Notifications
Real-Time Reporting
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Route Optimization
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Status Tracking
Supply Chain Management
Task Management
Task Scheduling
Technician Management
Third-Party Integration
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Time Tracking
Training Management
Vendor Management
Workflow Management
Work Order Creation

ServMan Integrations

Avalara

ADP Streamline

ServMan User Reviews

Overall Rating

4.3

Ratings Breakdown

39%

50%

11%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

4.4

Functionality

4.2

Jennifer S.

Used weekly for more than 2 years

Review source

Reviewed July 2017

Servman Customer Support is outstanding overall!!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

ERP functionality highlighted by efficient modular design. Good accounting program and robust purchasing module for tracking inventory. Mobile apps available for field technicians.

Cons:

User Interface needs improvement. Training classes are expensive and customizations can be difficult. Help Files are in need of major improvements as many topics are not covered and very few videos are available. Module used for Quotes is very basic.

Barry M.

Utilities

51-200 employees

Used other for more than 2 years

Review source

Reviewed August 2017

Implemented SM into a previous business (Drainage services) in the UK, proved very easy to implement

Increased bottom line profitability of the Business by approx 3% nearly immediately after implementation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall functionality is very impressive. Compared to other products here in the UK, Sm is streets ahead.

Cons:

Lack of support for Multi currency. Currently SM doesnt support Multi Currency which would be useful to offer in the European Marketplace

Verified

Reviewer

Mining & Metals

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed November 2018

Part time user

I am not a main user on this software. I use several software programs for my job and this one seems the most cumbersome.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The section for scheduling is well done and easy to use.

Cons:

It required more training than I thought is should have.

Cliff W.

Used unspecified for unspecified

Review source

Reviewed June 2011

Great Product with Great Support and Trainng

Would highly recommend the Servman Software to any service-based business that is looking for an easy to use and feature rich client management and invoicing software product.

Ratings Breakdown

Ease of use

Customer support

Pros:

Servman has been a great improvement from previous client management and billing programs we used previously in our 25-year old restaurant service business. They thoroughly explained and walked our management and staff through everything to expect prior to and during the transition, and provided plenty of training and support to get us up and running smoothly. The staff is very eager to help us with any issues that come up, and always suggest various approaches to better utilize the program features in our business.

Cons:

Not specifically designed for a recurring route-based business such as ours.

Richard L.

Used unspecified for unspecified

Review source

Reviewed May 2011

Executive Vice President

I would highly recommend the product.

Ratings Breakdown

Ease of use

Customer support

Pros:

Servman has been a pleasure to work with. The initial installation was well planned and was a smooth transition. We have found customer service to be very responsive and helpful in getting any issues or questions taken care of quickly. It seems besides getting my issue solved I always come away with at least one way to better utilize the software. We recently had Matt Fisher from Servman on site to help us better utilize different parts of the software. Again, it was a well planned visit and everything was well documented for us to review once he was gone. I have also attended several of the webinars they put on and found them to be helpful .

Cons:

We have had very few issues to speak of.

Robert G.

Used unspecified for unspecified

Review source

Reviewed May 2011

Long time ServMan user

A great product, great people. Certainly a very good choice for small to medium size service businesses.

Ratings Breakdown

Ease of use

Customer support

Pros:

Has meet our needs as we have grown. Their pricing is fair and we like the fact that it is pay to play rather then a lot of upfront expense and re-purchase for upgrades. The product is fairly adaptable and easy to customize to meet individual needs. Great product for field service and scheduling. Good people to deal with. Very accessible and understanding.

Cons:

Could do a better job of keeping users informed of improvements and new functionality. Sometimes a bit slow on project completion when they are busy due to what appears to be staffing limits. General support is very good and responsive.

NASIR A.

Used unspecified for unspecified

Review source

Reviewed May 2011

ServMan is Software for Your Company

I would recommend ServMan to anyone who has a need for customizable software that just WORKS! The staff at ServMan are fantastic to work with. As a customer I get the feeling that no matter how complicated the problem, CubeSix will find a solution.

Ratings Breakdown

Ease of use

Customer support

Pros:

One of the best things that our organization enjoys is the ability to customize the software. The specialized nature of our business gave CubeSix the opportunity to show us the real power of the ServMan product and we are very pleased with the results. The support is second to none. There is nothing like being able to get a live person on the phone when you are having an issue. Most problems are usualy resolved in one phone call.

Cons:

There are no cons that I would comment on.

Kathy S.

Used unspecified for unspecified

Review source

Reviewed May 2011

Servman comments

Overall I would recommend the product to others.

Ratings Breakdown

Ease of use

Customer support

Pros:

We like the fact that we can add our own features, create our own reports, etc. We appreciate the strong accounting functions and the easy audit trail. Overall, I think it is a strong software package. Servman Mobile has been a valuable tool for our technicians.

Cons:

Some of the support technicians are excellent while others seem less than enthusiastic and less knowledgeable of the basic product. At times the system seems to bog down (run slow) when we have a lot of users running reports, creating work tickets, moving inventory, invoicing, etc.

Frank M.

Used unspecified for unspecified

Review source

Reviewed August 2015

SERVMAN is our primary ERP used to run our business

We use the system to support our warehouse/supply chain, dispatch, customer service, finance and general business functions. It enables an end to end view of our operations and provides us with sound and capable functionality for our operation. At times SERVMAN appears to be a little cumbersome or has the look and feel of a "legacy" type tool but that can be overcome with more user training and/or better familiarity with the tool layout and design. The SERVMAN staff is forward thinking, supportive, flexible and responsive. A relatively small company in SERVMAN, yet they possess the leadership and vision to operate as a large scale software manufacturer, which in turn positions us to have a long term and productive relationship.

Ratings Breakdown

Ease of use

Customer support

Patrick C.

Used unspecified for unspecified

Review source

Reviewed May 2011

Superb Software

We have been using Servman since 1999. Whenever there is a new procedure or business process I need to implement, Servman stands ready to add the customization immediately. I was told in the beginning that if I could write what I wanted on paper, it could be done and I thought "No way, they are just trying to make the sale". I was wrong! The Servman Mobile Module alone has saved us an enormous amount of money as we are virtually paperless. Our annual sales have grown from $3 million in 1999 to over $30 million today and we owe a portion of that growth to Servman. I am proud to be a Servman client.

Ratings Breakdown

Ease of use

Customer support

Pros:

Ability to customize Features and modules always growing Support Stability

Cons:

None worth mentioning

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