All LiveChat Reviews
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LiveChat Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.6
Value for money
4.5
Functionality
4.5
Pros
"Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips."
"We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move."
"Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. "
Cons
"The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely."
"It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly."
"App malfunctioning , alerts and notifications are not reliable… customer service is not very helpful"
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