All Vivantio Reviews
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Vivantio Reviews
Reviews Summary
Overall Rating
4.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.2
Customer Support
4.4
Value for money
4.3
Functionality
4.2
Pros
"Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines."
"We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution."
"The option for your to always go back and see your previous tickets created, how to create and submit it easy."
Cons
"Sometimes it hangs and lags the computer"
"Reporting tool is fussy and the labels can be confusing."
"meaning if you do not follow this framework then it may not be the best tool for you."
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