All Caretime Reviews
54 results
Sort by
Caretime Reviews
Reviews Summary
Overall Rating
4.0Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
3.9
Value for money
3.9
Functionality
3.9
Pros
"Caretime is very user friendly for Caregivers to clock in and out as well as documentation of visits to clients. "
"The responsiveness, patience, and willingness of the support team to resolve issues quickly are consistently highlighted as a major positive experience."
"Overall experience with care time has been amazing I really appreciate they're level of customer service and attentiveness, as well as the reliability of their system it works very well"
Cons
"Customer support is another major issue — the phone number provided keeps you on hold for more than 10 minutes before disconnecting, and even our caregivers struggle to get through when they need help."
"The individual responsible for handling billing matters has consistently demonstrated unprofessional behavior, a lack of basic customer service skills, and an apparent absence of respect for customers."
"Their tone, demeanor, and inability to communicate effectively reflect poorly on your organization and raise serious concerns about training, accountability, and leadership."
Have you used Caretime and would like to share your experience with others?
Wondering if Caretime is right for your organization?
Our Time Clock Software selection experts can help you in 15 minutes or less.