All Caretime Reviews
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Caretime Reviews
Reviews Summary
Overall Rating
4.0Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
3.9
Value for money
3.9
Functionality
3.9
Pros
"staying committed to learning—whether it's through professional development for staff, improving operational efficiency, or adapting to new technologies—agencies position themselves to not only meet current demands but anticipate future ones."
"Instead, value came from progress over perfection—being willing to adjust, learn, and make small improvements that actually served the changing needs of home"
"Caretime is very user friendly for Caregivers to clock in and out as well as documentation of visits to clients. "
Cons
"Customer support is another major issue — the phone number provided keeps you on hold for more than 10 minutes before disconnecting, and even our caregivers struggle to get through when they need help."
"The individual responsible for handling billing matters has consistently demonstrated unprofessional behavior, a lack of basic customer service skills, and an apparent absence of respect for customers."
"Their tone, demeanor, and inability to communicate effectively reflect poorly on your organization and raise serious concerns about training, accountability, and leadership."
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