All OpenTable Reviews
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OpenTable Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.5
Value for money
4.6
Functionality
4.6
Pros
"It provides instant communication back to me, to include automatic calendar invites."
"My favorite thing about OpenTable is that you can make reservations directly through the app, and you get email reminders up to the date of the reservation."
"Its restaurant management and reservation management features, coupled with its commitment to enhancing the guest experience, make it a key part of my client's operations."
Cons
"Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords."
"I still take issue with their pricing structure as we operated our business for nearly 20 years using platforms that do not have a per-cover charge. And for the price we should have more robust messaging (SMS), better automated confirmation processes, and we should be able to take a credit card guarantee via our local website booking widget without having to pay the per-cover price (this is an issue with their API and I have not been given any timeline of a fix). "
"While the platform is generally reliable, there have been occasions when I arrived at a restaurant only to find that the reservation hadn’t been properly communicated or confirmed on their end."
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