All HotelFriend Reviews
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HotelFriend Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.7
Value for money
4.2
Functionality
4.5
Pros
"The system is easy to use, and everything works well together. If we have any problems, the team is always ready to help us fix them. Although there were some minor issues with reports, the HotelFriend team was able to fix them quickly."
"Despite easy use and ability of learning by doing sometimes I needed support and I can 100% recommend the professional customer service."
"We learned the interface in a short time and had no problem coaching new staff."
Cons
"The ticket support doesn’t work on weekends, which can be a pain if something goes wrong. And if you want premium support, it’s gonna cost you—it’s not cheap."
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