All BrightHR Reviews
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BrightHR Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.6
Value for money
4.3
Functionality
4.4
Pros
"As aforementioned in the Questionaire in the pros and cons, the Bright Safe section for home care providers can benefit more if the software is updated to meet their requirements and needs while the HR section is robustly updated."
"The templates, policies and step-by-step guidance are clear and practical, even for small organisations without in-house HR expertise."
"One of the standout features is the 24/7 HR support, which has been helpful for quick advice or clarification on employment law and best practices."
Cons
"For our business we were unable to use the clocking in and out software due to multiple locations on different days, if we had employees in one location and on a weekly rota this would of been ideal ."
"Customer service and call center has been very slow - I have tried to cancel their services several months ago and initially told this was never agreed then they listened to sales recording and said cancellations reviewed on case by case basis - but not being increasingly difficult and chasing me for money despite not having used services or platform for ages"
"This punitive approach to contract termination appears to prioritize revenue retention over customer satisfaction and service quality accountability."
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