All Autotask PSA Reviews
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Autotask PSA Reviews
Reviews Summary
Overall Rating
4.2Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.9
Customer Support
4.1
Value for money
4
Functionality
4.2
Pros
"It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother."
"The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin."
"The product is feature rich, provides granular information and integrates with our Datto RMM product, making ticket creation and resolution much easier."
Cons
"I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in."
"It is a tool that includes many features (sales, ticketting, billing, tracking, inventory management, time management...) but does not do any good."
"Purchasing and asset management capabilities are outdated and haven't had much attention over the years."
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