All Hornbill Reviews
30 results
Sort by
Hornbill Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.7
Value for money
4.4
Functionality
4.2
Pros
"There are other paid-for and free modules which enable further integration such as Document Manager, Asset Management, Supplier Manager, Project Manager etc."
"It offers an ideal "one stop shop" for our employees. As our practice has grown by over 18% per year our staff have relied on reviewing our org chart to navigate for support with the different administrative teams. With Hornbill they now have ONE location to request any support needed!"
"When at first we came into contact with Hornbill we were were intrigued by their 30-day Switch-On trial where they set up your system, train you, and if you are not content you can walk out, free of charge after the 30 day trial period is over. But they really put their money where their mouth is and deliver an easily administered and stable product."
Cons
"I find it very clunky and cumbersome to pull meaningful graphics out of the system due to not being confident or comfortable with the coding requirements to link tables and such."
"Both implementations took a long time (at least 6 months) and was never a success among IT support staff, let alone customers: "too many emails, don't know who we are talking too, taking too long, no visibility of progress"."
"It is safe to say that, without Hornbill, these services would find it very difficult to know what their current tasks consisted of."
Have you used Hornbill and would like to share your experience with others?
Wondering if Hornbill is right for your organization?
Our ITSM Software selection experts can help you in 15 minutes or less.