All ConnectWise PSA Reviews
273 results
Sort by
ConnectWise PSA Reviews
Reviews Summary
Overall Rating
4.1Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.7
Customer Support
3.7
Value for money
3.8
Functionality
4.1
Pros
"ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools."
"This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. "
"Over time, we’ve also been able to expand PSA’s capabilities as ConnectWise integrated with additional software partners."
Cons
"Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly."
"Inventory with ConnectWise is cumbersome and does not work well with our business model. "
"Workflows run on a 10-minute timer rather than constantly-Ticket templates can only be applied after creating tickets-Opportunity templates don’t exist-No way to standardize note creation that impact status and email CC-No way to standardize time entry creation using templates that impact status and email CC-Client’s e-mail address does not appear on opportunities-No way to add in-line pictures to opportunities."
Have you used ConnectWise PSA and would like to share your experience with others?
Wondering if ConnectWise PSA is right for your organization?
Our Business Management Software selection experts can help you in 15 minutes or less.