ONEiO 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ONEiO

4.5

(31)

Pricing

Starting at €99.00 per month

About ONEiO

ONEiO is a cloud-based provider that specializes in integrating IT service management tools and processes to streamline incident management, problem management, change management, and other ITSM functions, making it easier for organizations to manage their internal and outsourced IT operations.

With ONEiO, organizations can improve efficiency, and collaboration, reduce downtime and enhance the overall quality of IT services. The solution works seamlessly with a wide range of ITSM tools, including ServiceNow, Jira, and Remedy, connecting their own ecosystem of tools and services to those of their customers, service providers, vendors, and other external organizations.

Their customers include large enterprises such as Bayer, Volkswagen, and OP Financial Group, as well as Service Providers like CGI, CDW, and Cognizant.

ONEiO Screenshots

ONEiO Pricing and Plans

Starting price: €99.00 per month

Free Trial

Free Version

Starter

€99.00

usage based, per month

No plan information available

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ONEiO Features

Popular features found in Integration
API
Configurable Workflow
Dashboard
Data Connectors
Data Extraction
Data Import/Export
Data Management
Multiple Data Sources
Reporting/Analytics
Third-Party Integrations
Web Services
Workflow Management
More features of ONEiO
Access Controls/Permissions
Activity Dashboard
Configuration Management
Data Mapping
Data Synchronization
ETL
Incident Management
Integrations Management
Inventory Management
Metadata Management
Monitoring
Pre-built Connectors
Problem Management
Real-Time Updates
Reporting & Statistics
Search/Filter
Support Ticket Management

ONEiO Integrations

ServiceNow

Slack

Zendesk Suite

HubSpot Service Hub

Dynamics 365 Business Central

Jira

See all 29 integrations

ONEiO User Reviews

Overall Rating

4.5

Ratings Breakdown

55%

45%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.7

Functionality

4.2

Reija J.

Verified reviewer

Management Consulting

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Easy to maintain

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

ONEiO is very easy to use and maintain. The simplicity is important for quick changes.

Cons:

No reporting available at the moment for MSP subscription. Cannot see all my tenants' endpoints status at one glance.

Eyvind E.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

ONEiO integration platform review

Overall a good experience using the product and relatively easy to analyse root causes for problems in integrations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and relatively uncomplicated to learn and understand

Cons:

There are still important features missing regarding analysis and overview of rules including searching, displaying and viewing relationships between singular rules. Presently better features are being impemented in production,. but still in beta.

Reasons for choosing ONEiO

Easy interface, Easy to learn, uncomplicated product, best product for our purpose and satisfies our needs overall.

Jiří N.

Information Technology and Services

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

comments and recommendations

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

simplicity, clarity, export and copying of data

Cons:

inability to filter in history - by date, by error (error is / is not, type of error), by keywords, by type of transaction (on the one hand from whom to whom, act on whether it is Create, Update, etc.) complex search for a specific error

Reasons for choosing ONEiO

OneIo is a very useful tool, it seems good and sophisticated, but for users it seems to be made by amateurs who do not think about the needs of users. And I'm very sorry about that, because OneIo has great opportunities - if comments and suggestions are made.

Vendor Response

Thank you for your feedback Jiri! The filtering of ONEiO's message feed will receive additional functionality in the coming months with the ability to select statuses and endpoints. Improving the usability of our application is very important to us and we actively follow our community forums for ideas on how to improve.

Replied June 2021

Jishnu C.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Exceptional integration using ONEIO

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple integration like a Plug &Play. The routing rules that creates automatically once we completed the integration, it will helps to a person can sync with ONEIO easily. I was tried to setup the Jira to Jira integration and ONEIO have a excellent document to do this stuff. Exceptional support from the team.

Cons:

Customization of the routing rules sometimes bit tricky. And I would suggest an On call support, Chat support for priority issues rather than a ticket support.

Brian H.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

ONEiO - A really nice acquaintance

I have been working with ONEiO for nearly 5 years - And I set up approximately 15-20 integrations between different systems and companies in ONEiO - I see both the Organization ONEiO and the System ONEiO as a partnership, I could have to a very good friend - I really like the system, how simple it looks and how easy it is to configure

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the simplicity of the system - Things, which normally are rather complex and time consuming, can easily be configured in ONEiO - To mention one thing I would definitely mention ONEiO's Default endpoints and especially the Custom REST endpoint, which is easily configurable and can be set up in a few minutes - Also the performance and the uptime of the system is fantastic - I do not remember any breakdowns or outages in those 5 years I have been working with the system - All transactions are happening instantly and if delays occurs, it normally is caused by bad performance of one of the integrated system.

Cons:

It is really difficult for me to say something, which I don't like - But there are areas which could be developed further - One thing I miss in this product, is the possibility to report on the integrations and to have some useful visuals of how the integrations are performing.

Reasons for choosing ONEiO

I work as consultant for various customers and have no insights in their decision process - But from what I hear, it is about the simplicity of ONEiO and the perspectives of standardizing their integrations agains various customers

Johanna N.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

Easy tool

I like to use it!

Ratings Breakdown

Ease of use

Functionality

Pros:

OneIO is easy to use even you have not using it before. Simple and I can find all information I needed.

Cons:

Only one person can see number of message (administrator). Search is very slow and sometimes it doesn't work at all (only rolling and rolling).

Raimo K.

Verified reviewer

Management Consulting

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed April 2023

Easy to use and maintain

Easy to use and implement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Conversation feature is really cool. Easy to use.

Cons:

move feature from QA to Prod, modify resent message and resend

Mika M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Simple to use - hard to master

Usually basic stuff is very easy and fun to do, but if there is something more complex it really needs a lot of understanding about the product how it works and does things. Overall 4/5

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In the newest versions I like how you can get from test to prod easily without connecting to different site. I also like the overall view of the software and it is quite easy to use.

Cons:

There is not so much filtering options for the ticket view and when open up conversation timestamps would be nice to see!

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Reviewed January 2019

Integrations made easy!

Service management system integrations are so much easier, but don't forget: Still the process mapping needs to be done properly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Free integration of new software products which are not already onboard in ONEiO - Simple mapping of data between systems to be integrated - Easy to use UI

Cons:

- Reuse of existing mapping templates could be easier - High quality process mapping required