CivicTrack 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CivicTrack

4.1

(20)

Pricing

Starting at CA$46.00 per month

About CivicTrack

CivicTrack is proven constituent case system. It is designed by constituency offices specifically to assist their administrative efforts. With case management and issue tracking capabilities, CivicTrack can help teams save countless hours in administrating casework.

CivicTrack Screenshots

CivicTrack Pricing and Plans

Starting price: CA$46.00 per month

Free Trial

Free Version

Basic

CA$46.00

per user, per month

No plan information available

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CivicTrack Features

Popular features found in Social Work Case Management
Case Notes
Client Management
Document Management
Goal Setting/Tracking
Reporting/Analytics
Scheduling
More features of CivicTrack
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Escalation
API
Case Management
Collaboration Tools
Communication Management
Contact Database
Contact Management
CRM
Customer Database
Customizable Fields
Customizable Reports
Data Import/Export
Document Storage
Donor Management
Drag & Drop
Electronic Signature
Email Management
Employee Management
For Government
For Nonprofits
Interaction Tracking
Performance Metrics
Process/Workflow Automation
Progress Tracking
Records Management
Reminders
Reporting & Statistics
Role-Based Permissions
Task Management
Task Scheduling
Workflow Management

CivicTrack User Reviews

Overall Rating

4.1

Ratings Breakdown

35%

45%

15%

Secondary Ratings

Ease of Use

4.0

Value for money

4.3

Customer support

4.7

Functionality

3.8

Verified

Reviewer

Government Administration

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

Great value, easy to learn and deploy.

It has been a very valuable tool for our office which is used daily to track calls, case files, correspondence.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Accessible via browser, easy to deploy and manage. Data input is a breeze with dragging emails to create cases. Access control very flexible and you can easily add/remove/modify rights for users as needed.

Cons:

Some fields are broken down in weird combination - for example Area Code and Telephone number on exports come out as seperate fields which always need to be combined. A phone number in 2023 is 10 digit.No ability to enter foreign addresses and phone numbers for contacts outside of Canada. Would be nice to be able to assign a case to multipule constituents and thus save time in reentering data.

Reasons for choosing CivicTrack

Cost and ease of deployment.

Reasons for switching to CivicTrack

Complexity of the previous tool meant that staff were not using it. We combined our Maximizer and NationBuilder into this solution for CRM.

Randy H.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Very pleased

easy to work with, unifies cases so that all staff can help each other and any staff can talk professionally to any constituent with background information.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It keeps the office unified and also provides a very good filing and tracking process of on going cases and also case history

Cons:

It does not have spell check built in. It would be helpful to look professional

Reasons for switching to CivicTrack

Civic track was one of 3 options that we looked at and appeared to have the best product.

Jaclyn P.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

CivicTrack for constituency office use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The intergration was good. Customer service responds most times and is receptive to suggections.

Cons:

I don't klike the profile page and feel that it could be a lot better if the name of the constituent and their contact info was more front and centre on their page.

Linda K.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Overall use

Keeping overall track of my client files

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to search for a client by name and/or phone number. Being able to search by UCI number for IRCC cases would also be helpful

Cons:

It would be very useful to be able to "drag" a document out of Civic Track and attach it to an email.

Vendor Response

Thank you so much for your valuable feedback! We're delighted to hear that CivicTrack helps you in maintaining an organized record of your constituents. We're noting your suggestions for future improvements. Thank you again for being a part of the CivicTrack community!

Replied August 2023

Eva H.

Verified reviewer

Public Policy

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Civic Track is as Good As You Are

I have been able to manage a huge case load myself and stay totally organized. I like that my colleagues can see any file they may need to reference to avoid wasting time and repeating the same actions. It's very useful to run reports based on topic or specific street should there be a matter of interest that we need to gage and address many people at once.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The case load I receive daily overlaps with the files that are already open and waiting on responses and follow up. This CRM allows me to stay organized and not miss a thing. People really appreciate the follow up and know that details have not been missed and they receive the best possible outcome because of this. The data is only as good as you are at putting it in the system so it's important to know how to use the tools available. Customer service has been a great experience when I needed to learn the features that I needed. It's also great that I can assign files and tasks to other colleagues and then see exactly what has been done (or not) every step of the way.

Cons:

Sometimes, I will search a name that doesn't show up and then when I search the address it will come up with that name originally not found. Minor problem.

Eric L.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Civic track review

It has been a fairly easy-to-use database for keeping track of our clients.

Ratings Breakdown

Ease of use

Functionality

Pros:

Case notes, uploading documents, chronological list of cased on home page

Cons:

It is difficult to pull data out of our data base. For example, there is no easy way to generate an email list as a .csv file of ALL of our clients - the lists can only be generated by street, postal code. I would like to have a complete list in one file for use in email blasts. Also, it would be helpful if you would use tags in cases so that we can search by tags rather than by case codes. We have a fairly concise list of case codes for ease of use, but tags would be helpful for other criteria that don't qualify as a case code so that we can generate lists of clients related to that tag.

Wanda S.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

One Improvement Would Change a Lot

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that you can be as general or specific with information as is required in the saving of information. It is fairly straightforward to learn. I'm nor highly technological but the system works well for me. Thanks.

Cons:

When I am on the "Create a Case Item" screen, I would like to be able to minimize that box in order to check back on details from the case that have already been entered. I think this would make my job much easier and more efficient. Thanks.

William N.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Pleasure to use

Over all makes my work much easer, not have to make "hard" copies of everything

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The general over all usability of the program

Cons:

The least like feature of the program is the inability of going full screen (just where you type in your notes) while typing in details of the case, myself I would like to have the option of having the text window go full screen

Reasons for choosing CivicTrack

On recommendations from other people in my line of work

Madeleine G.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Good for casework; needs some big improvements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good for tracking interactions with individual persons.

Cons:

-needs to have a way to combat duplicates in the system -needs a way to export easily -smart search is needed, so that if I type in 'Madeline Gainey' my real name, Madeleine Gainey, would still show up even though I spelled it wrong. -needs better ways to access lists of contacts. I can only access a contact by searching up their exact name which is very limited.

Ria S.

Verified reviewer

Political Organization

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Best app ever!!!

Wonderful app. Now we can't imagine our work without Civic Track.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to create cases in CT and there is no limit to that. If we need any information regarding any case we simply have to type in the name and whole case will be in front of us. Any kind of document can be uploaded as a evidence and it's simply an amazing app.

Cons:

There's nothing I don't like about this app.

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