All Drift Reviews
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Drift Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.4
Value for money
4.1
Functionality
4.3
Pros
"The volume was high and we saw that offering to book a demo via chat captured some leads that otherwise might not have asked for a demo."
"I like the efficiency of this marketing automation software."
"There are other applications out there that offer a lot more functionality in the chat flow."
Cons
"We weren't able to prioritize the hottest prospects or really have enough data to know what our visitors were doing or who to chat with."
"They do not really offer any assistance when it comes to setup, or help with any of the technical processes or procedures. When we first started using this application we were unfamiliar with the targeting, and it would have been beneficial to have someone assist us with that."
"The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses."
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