All Olark Reviews
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Olark Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.6
Value for money
4.4
Functionality
4.3
Pros
"Chat worked exactly as expected, allows our CS team to respond to customers chatting in on our website."
"Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better."
"It's one of the cheapest live chats that you can buy starting at $29 per month."
Cons
"Chat management when multiple users are using the platform for support is not great."
"You can't design a chatbot here, and their customer service is bad."
"One of the notable dislikes of Olark includes limited features when setting up chatbots and more dedicated automated responses."
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