All tawk.to Reviews
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tawk.to Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.3
Value for money
4.6
Functionality
4.4
Pros
"It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable."
"It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem."
"A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier."
Cons
"Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations."
"IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations."
"There are some instances where Tawk has slowed our website page loading speeds down."
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