All WalkMe Reviews
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WalkMe Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.8
Customer Support
4.5
Value for money
3.9
Functionality
4.3
Pros
"WalkMe was used to create call outs and on-boarding materials for a SAAS platform, link to documentation, and help increase utilization of product features, in addition to utilizing NPS data gathering."
"We aim to cut down on our in-person training needs and training time by 50% using the tool."
"The system has an extremely deep rules engine that allows you to create a solution for pretty much all use cases."
Cons
"The pricing model is a bit odd as you are billed by resolution and I never really know what my monthly bill will be as it can mess up sometimes and tell customers they qualify for discounts when they don't...this causes me a tremendous amount of headache to correct and I hate how it responds to all customer emails."
"Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team."
"Setting up content is not easy and the content creation takes a lot of time."
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