All Patagonia Health Reviews
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Patagonia Health Reviews
Reviews Summary
Overall Rating
4.0Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.8
Customer Support
4
Value for money
3.9
Functionality
3.8
Pros
"Our health department at that time was very small, and I'd often joke that we were a "VW" health department with a "Cadillac" EHR system (Patagonia Health). But I was very grateful for the system and how it functioned, because there was no one in our office who understood the Patagonia system very well, let alone the billing aspect. "
"We worked closely with the team to ensure that our forms were integrated into the new system and streamlined all unnecessary information."
"The customer serivice was wonderful and very responsive"
Cons
"The lags in page loading is frustrating, and it seems it gets slower as time goes on and we accumulate more patient profiles in the system....will it continue to do so as we continue to use the system and add more patient profiles to the data base?"
"However, in the last year, the support team has been more "aloof" and one cannot reach them by phone, only by submitting "support tickets" which are less than satisfying to use because an issue isn't always easy to explain or be understood, especially when I'm still a "newbie" (after 6 years) to the insurance billing system."
"Being an older user and not as tech savvy as some young people , accessing the data to print a report or track trends is a challenge for me in Patagonia Health."
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