All Anagram Reviews
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Anagram Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.7
Value for money
4.6
Functionality
4.5
Pros
"Anagram RCM is working on new technology for insurance verification, reviewing patient deductibles and making the claim submissions easier. "
"He explained how the process would work and when we finally did it he and the other staff members made sure my entire staff knew how to handle the patient conversations to best foster those relationships."
"The entire team at Anagram worked hard to accomodate our way of doing things and their patience and persistance is much appreciated."
Cons
"It sometimes takes longer than expected and we'll have to sit for 5-30 minutes waiting for it to manually contact the insurance provider, which is understandable but also unfortunate when we are waiting for their plan to come back so we can tell the patient if we take their insurance or not."
"I am unhappy that the company does not have a dedicated customer service phone number to reach out for help. "
"For example if a patient has 2 VCPs & they are both available to work on within the platform but you have a question about "Mrs. Smith's 2nd VSP plan under the spouse" they will usually not understand what you need, work the primary plan (that doesn't need working) and after the time it took for them to verify the info that we didn't need em to work, it's too time consuming to tell em that's the wrong one."
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