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Josh P.
Advisor, 7 years
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Updated January 26, 2026
Avochato vs Freshdesk: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$1.00
per month
$19.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
See All
Inbox Management
4.93
Activity Dashboard
4.89
Recurring Issues
4.86
See All
Integrations
See All
See All
Pros / Cons
- For a growing small to mid-sized business with a target market that highly prefers texting over calls, it might be worth the cost.
- It sometimes glitches and isn't as good as the webpage itself.
Read more
- Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.
- It’s incredibly hard to cancel; they've been charging us for the last two months even though we’ve cancelled our subscription three times from our admin interface.
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Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.5/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.4/ 5
Customer Support
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2026
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
